Bluecrest Wellness Reviews 

6,808
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for making health assessments comfortable, explaining medical procedures clearly, and significantly reducing anxiety during blood tests. Consumers deeply appreciate the well-organized service, noting that appointments run smoothly and test results arrive promptly with very useful guidance for preventative care. However, some people mentioned frustrating experiences with customer support, highlighting difficulties getting timely responses, missing test results, and unhelpful follow-up communications. Reviewers also felt that repeat visits occasionally lacked special value for money, while a few encountered abrupt telephone consultations concerning important health findings.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Service

Consumers find service to be exceptionally smooth, professional, and reassuring, praising staff members for... See more

User experience

Customers reported high satisfaction with the user experience, highlighting professional and friendly staff... See more

Customer service

People report positive experiences with customer service, noting that staff are very informative,... See more

Location

Reviewers express general satisfaction with the location, highlighting that appointments are easily booked... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The health consultant, Neil C., was friendly and informative and put us at our ease, explaining exactly what was going on at every step of the appointment. From past experience, reports are sent o... See more

Company replied

Rated 5 out of 5 stars

Sharon at View Hotel, Eastbourne today was brilliant. She explained everything very thoroughly and was very patient. I was a slow bleeder which she explained was as I had been a blood donor. This requ... See more

Company replied

Rated 5 out of 5 stars

Leanne who did my Wellness checks at Marriott Hotel, Gateshead was brilliant. Made me feel comfortable from the off. Explained everything clearly, l could ask anything. Someone who is petrified of nee... See more

Company replied

Rated 5 out of 5 stars

My annual health check with Richard today. Thoroughly professional throughout and so relaxing I had my lowest ever BP reading! Looking forward to getting the results and comparing to last year's resul... See more

Company replied


Company details

  1. Medical Group
  2. Community Health Centre
  3. Medical centre

About Bluecrest Wellness

Written by the company

Our multi award-winning service helps people like you take control of their health.

We’ve undertaken over 560,000 health checks since we established in 2012, including tests for heart disease and stroke, cancer risk, cholesterol, diabetes, liver function, kidney function, digestive disorders, bowel health, anaemia and much more.

We aim to inspire and motivate our customers to make the right decisions about their health now in order to live healthier, happier and longer lives. We position ourselves as the UK adult's partner in wellbeing, empowering people to take a proactive role in managing their own health.

Health MOTs Female Cancer Risk Male Cancer Risk Vitamins & Minerals

Convenient Locations

It’s our mission to make health confidence accessible to all. That’s why we’ve teamed up with a network of high-quality venues across the UK and Ireland, conveniently located in central areas with excellent parking and transport links. This ensures you can find a venue within 20 minutes of your home.


Detailed Results

Within 8 days of your appointment, your results will be available online through our My Wellness portal. Your printed report will be sent in the mail within 21 days. The report explains each test in detail, assigning every result a flag of green, amber, or red. It also provides follow-up advice on how you could improve your results.


24/7 GP Helpline

All of our health check packages provide you with unlimited access to a 24/7 GP helpline for a year after your appointment. From tummy upsets to travel advice, the service also covers prescriptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7k reviews

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1-star

No recent history of asking for reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(6,808)

979 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My health assessment was carried out by Fiona Meldrum

My health assessment was carried out by Fiona Meldrum at the Holiday Inn express in Lichfield. The signage and directions were really good and Fiona greeted me just before my appointment time and took me through to the examination area.

Before the assessment began, Fiona explained what we would be doing and for what purpose and we then went through all of the different tests that I had paid for.

Fiona was very calm and professional, clearly very experienced in her role. I found her to be polite and chatty, but certainly not intrusive. Through our conversation she was able to understand and little about my history and reasons for taking the health assessment and then was able to offer me some additional tests to compliment the package I had bought, which looked at any areas of concern in more detail.

Overall, an excellent experience. Thank you Fiona Meldrum.

26 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,
We’re delighted to hear that you had such a positive experience during your health assessment.
It’s wonderful to know that Fiona made you feel welcome from the outset and clearly explained each part of the process. We’re especially pleased that her calm, professional, and friendly approach helped make the appointment comfortable, while also ensuring everything was thorough and informative.
It’s great to hear that the venue signage and overall organisation supported a smooth experience, and that you felt well guided throughout your visit.
We’ll be sure to pass on your kind words to Fiona.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas

Rated 5 out of 5 stars

Really professional and efficienly run…

Really professional and efficienly run service by Richard at Eastbourne centre.

25 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,
We’re delighted to hear that you found the service professional and efficiently run during your visit.
It’s great to know that Richard made such a positive impression, and we’ll be sure to pass on your kind words to them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas

Rated 5 out of 5 stars

The experience was seamless and very…

The experience was seamless and very pleasant. Shola provided the utmost care and ease throughout. I would recommend any anyone!

26 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,
We’re delighted to hear that you had such a seamless and pleasant experience.
It’s wonderful to know that Shola provided such a caring and reassuring approach throughout your appointment. We’re especially pleased that you felt at ease and would recommend the service to others. We’ll be sure to pass on your kind words to her.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas

Rated 5 out of 5 stars

Health assessment

Really easy to book the health review through the Vitality App. The location on the day was easy to get to and pleasant to be in. Ruth, the health check assessor was great, very friendly and she put me at ease straight away. She explained the process as we went along and answered questions about the check up. All in all a great service from a professional company

25 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,
It’s great to hear that you found the booking process simple and that the location was convenient and pleasant on the day.
We’re delighted to know that Ruth made such a positive impression, helping you feel at ease and clearly explaining each step while answering your questions. It’s wonderful to hear that the service felt professional and well organised from start to finish.
We’ll be sure to pass on your kind words to Ruth.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas

Rated 5 out of 5 stars

5 star experience

I had my health assessment this morning at my office in Bristol and was throughly impressed. My nurse, Pippa, was so lovely and took time giving me in depth answers to all my questions. She made me feel very at ease and I look forward to seeing the results.

25 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,
It’s wonderful to hear that you were so impressed with your health assessment.
We’re delighted to know that Pippa made such a positive impact, taking the time to answer your questions in detail and helping you feel completely at ease throughout your appointment. We’ll be sure to pass on your kind words to them.
We hope you find your results just as helpful when they arrive.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas

Rated 5 out of 5 stars

Eva is a fabulous Health assessment…

Eva is a fabulous Health assessment operative. She is kind, professional and really interested in helping you. I would highly recommend her. It was a pleasure to meet with her.

25 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,
We’re delighted to hear that Eva made such a positive impression during your assessment.
It’s wonderful to know that her kind, professional, and caring approach made the experience so enjoyable, and that you felt genuinely supported throughout. We’ll be sure to pass on your kind words to her.
We truly appreciate your recommendation.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas

Rated 5 out of 5 stars

The health assessment was quick and…

The health assessment was quick and easy, and the app made it simple to view results as they came in. Richard at Brighton was knowledgeable and put me at ease throughout. I claimed it through my Vitality and Medicash cover and will definitely be booking other health screenings in future.

22 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your kind feedback. We are delighted to hear that you found the assessment quick and easy, and that the app made it simple to keep track of your results.
It is especially pleasing to know that your health assessment specialist helped you feel at ease while providing a knowledgeable and supportive experience.
Kind Regards,
Rob

Rated 5 out of 5 stars

Neil was first class

Neil was first class. Kind, amenable and professional. Made the whole process just easy.

23 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your kind feedback. We are delighted to hear that Neil made such a positive impression and that his kind, professional approach helped make the whole process feel easy for you.
Kind Regards,
Rob

Rated 5 out of 5 stars

I did a health assessment with Sharon J…

I did a health assessment with Sharon J and she was brilliant, professional, friendly, very informative, quick and efficient. A great healthcare service with high quality care, definitely recommend. Thank you!

22 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your kind feedback. We are delighted to hear that you had such a positive experience and that Sharon provided a professional, friendly and informative assessment while keeping everything efficient.
It is great to know that you felt well cared for and would recommend the service, your support is very much appreciated.
Kind Regards,
Rob

Rated 5 out of 5 stars

Second year to complete these health…

Second year to complete these health checks through vitality. I highly recommend the upgrade for more in depth blood tests (£49). Dealt with a nurse called Kirsty Sharp, very pleasant and kind. All good 👍🏼

22 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your feedback and for sharing your experience. We are delighted to hear that you have continued with your health checks and that you found the assessment to be a positive one.
It is especially pleasing to know that your health assessment specialist made a good impression and provided a kind and pleasant experience on the day.
Kind Regards,
Rob

Rated 5 out of 5 stars

Quick clean and friendly

Quick, clean and friendly health check. Easy to do and find.

22 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your kind feedback. We are pleased to hear that you found the health check quick, clean and friendly, and that everything was easy to access and take part in.
Kind Regards,
Rob

Rated 5 out of 5 stars

First bluecrest health check

The was my first experience of a health check of this kind and the process went very smoothly. I couldn’t remember which tests I had booked in for and what the additional options on the day were but Dan explained each test in detail and had a great “bedside manner” while conducting the tests, made me feel completely at ease.

20 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your kind feedback. We are delighted to hear that your first experience of a health check with us went so smoothly, and that everything was clearly explained on the day.

Kind Regards,
Rob

Rated 5 out of 5 stars

Great health assessment

Saw Joanne in the Village Hotel Blackpool for my health assessment, she was great, very knowledgeable and lovely to chat with.

20 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,
Thank you for your kind feedback. We are delighted to hear that your health assessment specialist provided such a positive experience, and that you found them both knowledgeable and easy to talk to.

Kind Regards,
Rob

Rated 5 out of 5 stars

Great option for a health assessment

Emma Winter did my health assessment this morning and I was very happy with the overall experience. She was friendly, professional and warm, and took the time to properly explain everything.

20 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon,

Thank you for your kind feedback. We are delighted to hear that you were happy with your experience and that your health assessment specialist made you feel comfortable and well supported throughout.

Kind Regards,
Rob

Rated 5 out of 5 stars

Very professional

Very professional, efficient and polite (Joji Mathen)

19 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

We’re delighted to hear that Joji Mathen provided such a professional, efficient, and polite experience during your appointment.

It’s great to know that everything ran smoothly and that you felt well supported throughout. We’ll be sure to pass on your kind words.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on **0800 652 2183 (UK)** or **1800 937 499 (ROI)**.

Warm regards,
Thomas

Rated 5 out of 5 stars

It was my second time with Bluecrest

It was my second time with Bluecrest. Again, professional, no extra waiting times and nice environment. Health asistent Jodie was helpful and made it easy.

18 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

We’re delighted to hear that you had another positive experience with Bluecrest.

It’s great to know that everything was professional, ran on time, and that the environment was comfortable. We’re especially pleased that Jodie was helpful and made the process feel easy for you. We’ll be sure to pass on your kind words to her.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on **0800 652 2183 (UK)** or **1800 937 499 (ROI)**.

Warm regards,
Thomas

Rated 5 out of 5 stars

Eva was very professional

Eva was very professional, efficient and friendly

17 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

We’re delighted to hear that Eva was professional, efficient, and friendly during your appointment.

It’s great to know that your experience was positive and ran smoothly from start to finish. We’ll be sure to pass on your kind words to her.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Great service!

Eva was great, happily explained what everything meant and was really friendly talking through the process.

16 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

We’re delighted to hear that Eva provided such a great experience during your appointment.

It’s wonderful to know she clearly explained everything and made the process easy to understand while keeping things friendly and relaxed. We’ll be sure to pass on your kind words to her.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Eva was very friendly and professional

Eva was very friendly and professional. She felt me feel very relaxed and at ease. Explained everything thoroughly.

16 June 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

We’re delighted to hear that Eva provided such a friendly and professional experience during your appointment.

It’s wonderful to know that she helped you feel relaxed and at ease, while also explaining everything thoroughly. We’ll be sure to pass on your kind words to her.

If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

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