We have been going to Blue Crest Wellness health screening for many years, we have found them to be helpful and informative, our recent test was carried out by Rea, who was exceptional in every way po... See more
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Review summary
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Really good appointment at Rhinefield House with William. He was charming and efficient. Results came through after 6 days and are really useful. Well worth having done. My AST blood readi... See more
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Ruth was absolutely lovely during my health exam. She was really chatty, easygoing, and instantly made me feel comfortable, which took away any nerves straight away. The whole experience felt ca... See more
Company replied
The whole experience was great from start to finish. Rea who performed the tests was informative, explaining what each test was for and what the initial results were showing. Would recommend to anyone... See more
Company replied
Company details
About Bluecrest Wellness
Written by the company
Our multi award-winning service helps people like you take control of their health.
We’ve undertaken over 560,000 health checks since we established in 2012, including tests for heart disease and stroke, cancer risk, cholesterol, diabetes, liver function, kidney function, digestive disorders, bowel health, anaemia and much more.
We aim to inspire and motivate our customers to make the right decisions about their health now in order to live healthier, happier and longer lives. We position ourselves as the UK adult's partner in wellbeing, empowering people to take a proactive role in managing their own health.
Health MOTs Female Cancer Risk Male Cancer Risk Vitamins & Minerals
Convenient Locations
It’s our mission to make health confidence accessible to all. That’s why we’ve teamed up with a network of high-quality venues across the UK and Ireland, conveniently located in central areas with excellent parking and transport links. This ensures you can find a venue within 20 minutes of your home.
Detailed Results
Within 8 days of your appointment, your results will be available online through our My Wellness portal. Your printed report will be sent in the mail within 21 days. The report explains each test in detail, assigning every result a flag of green, amber, or red. It also provides follow-up advice on how you could improve your results.
24/7 GP Helpline
All of our health check packages provide you with unlimited access to a 24/7 GP helpline for a year after your appointment. From tummy upsets to travel advice, the service also covers prescriptions.
Contact info
5-9 Liverpool Gardens, BN11 1RY, Worthing, United Kingdom
- 0800 652 2183
- enquiries@bluecresthealth.com
- bluecrestwellness.com
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Umar was such a lovely health…
Umar was such a lovely health specialist. Such a great experience
Definitely recommended
15 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your delightful experience. We’re delighted to hear that Umar provided such a positive experience during your health assessment.
It’s lovely to know that you found the appointment enjoyable and that you would recommend the service. We’ll be sure to pass on your kind comments to Umar.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Excellent
Really easy going session. Very relaxed and everything explained well.
Shout out to Heidi at Farnborough!
13 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for your lovely review. We’re pleased to hear that your session was relaxed and that everything was explained clearly.
We also appreciate you taking the time to recognise the positive care provided by Heidi at Farnborough. Your comments will be shared with them.
If you need any further support, our Customer Service Advisors are happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Guy was great
All very easy nice location easy to park. Guy was first class very efficient explained everything well
30 September 2025
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your feedback. We’re really pleased to hear that everything felt easy on the day, from the convenient location and parking to the assessment itself.
It’s wonderful to know that Guy provided a first‑class experience and explained everything clearly and efficiently. We’ll be sure to pass on your kind comments.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
I had a health assessment with Shola @…
I had a health assessment with Shola @ the Antoinette Hotel. She was very friendly, polite & professional.
She explained everything that was going to be done with compassion & care.
Overall I have a very good experience.
10 October 2025
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your kind review. We’re really pleased to hear that you had such a positive experience during your health assessment at the Antoinette Hotel.
It’s wonderful to know that Shola made you feel well looked after and took the time to explain everything with compassion, care and professionalism. We’ll be sure to pass on your kind comments, as they will be very much appreciated.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Are you meant to enjoy a health check??
I have been using Bluecrest Wellness for an annual MOT for the last three years and they really are very good. Booking is easy, and when I had to call them to change dates it was incredibly simple and friendly.
On the day, I was seen by Dan Porter and he really put me at ease right from the start. Even when drawing blood! I felt like I was in safe hands.
2 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you so much for taking the time to share your lovely experience.
We’re delighted to hear that you’ve been attending Bluecrest Wellness for your annual health checks over the past three years and that you continue to have such positive experiences.
It’s great to know that you find the booking process easy and that our team were friendly and helpful when you needed to change your appointment. We’re especially pleased to hear that Dan made you feel at ease on the day and that you felt safe and well looked after throughout your assessment, even during the blood draw. We’ll be sure to pass your kind comments on to Dan.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Should do better
I booked an additional paid for Health Check via Vitality delivered by Bluecrest.
The booking system was clear, easy and the appointment made satisfactorily. Upon arrival at the appointment destination, a bit of a dilapadated backwater hotel, there was no-one on reception or anyone else around so I found the correct room under my own steam and was greeted by Charley who was great, professional, helpful, friendly and efficient. The appointment was as good as it could be with the only downside that I could not do the fitness test as I did not have on sports shoes, I wasn't told to wear sports shoes and couldn't, apparently, do the test in socks or bare feet. Still, all good so far, at the end Charley assured me there were no issues and I left happy with a clear idea of what to expect next.
The report arrived in the time expected, the report was very thorough with about 100 health points but contained something that I had not been prepared for, a 'Red Flag' for risk of Heart issues and Stroke, upon studying the report for details it was unclear and incomplete. It just said a Red Flag without any further explanation.
And this was where my satisfaction plunged, upon contacting Bluecrest for a clarification I was told someone would come back to me, and I was told this in total 4 times over a period of a worrying month without any further contact, only when I addressed a further email to the CEO did I get back an answer, a rather brief explanation that a few Amber results had led to a Red. The reply acknowledged that the report could and should be clearer but, as other complaints similar to this one are on this page previously, why wasn't it? I suspected there to be a 'totting up' system to be the case and had already had a health professional interpret the results and point out the ones I could really disregard as 'very blunt instruments'
It all felt like it was done as a cut and paste job by the numbers without any supervisory oversight. As there are plenty of providers offering this service I will use an alternative one of them next time around.
So:
Booking system - Good
Health Appt - Fair
Venue - Poor
Report - Fair
Customer Service - Utterly Abysmal
Edit for reply to Bluecrest.
Hi Thomas,
I have already said in my review that you did, eventually, answer. So you are fully aware of the circumstances of this case. Again, it looks like your answers to poor reviews are cut and pasted without any real effort to understand the issue.
17 March 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share such detailed feedback. I’m very sorry to hear about the experience you’ve described and the distress it has caused, particularly around the follow‑up to your results and the delays in communication.
We would like to reach out to you directly to fully understand what happened and to see how we can put this right for you.
Unfortunately, we have not yet been able to locate your account based on the information available from this review, which has prevented us from investigating your case in detail or contacting you directly.
Please could you get in touch with us as soon as possible so we can locate your booking and discuss your experience properly. We are committed to reviewing this thoroughly, addressing the concerns you’ve raised about the report clarity and customer service, and working with you toward a resolution.
You can contact our Customer Service Advisors on 0808 175 0253 (UK) or 1800 937 028 (ROI), or by replying to this message with your booking details. We genuinely want the opportunity to speak with you and resolve this.
Warm regards,
Thomas
Joanne was great.
Joanne was great.
Explained everything in detail. Very competent and confident, reassuring, professional.
Highly reccomend!
Just need good results!!
13 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you so much for taking the time to leave such a delightful review.
We’re really pleased to hear that Joanne made such a great impression by explaining everything clearly and providing a confident, reassuring and professional experience. We’ll be sure to pass on your kind feedback.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Lost my health data and offered £20
I attended a Bluecrest health assessment on 7 March having paid £223 — £134 upfront and a further £89 on the day when I discovered that vitamin and B12 tests are not included in any package and must be bought separately. I booked after my Vitality GP advised me to get B12 and blood work done and mentioned that Vitality members receive discounts at Bluecrest. I will be raising with Vitality that none of their partner’s packages actually include vitamin tests.
Following my appointment, 34 results were unavailable. I chased twice by email and received no meaningful response. It was only after I posted a review on Feefo that anyone contacted me.
I was then told that my biometric health data had been lost due to a technical failure, and that their data security team had decided this did not need reporting to the ICO — communicated casually in a complaint response email with no reference to any formal process or risk assessment. This is special category health data. I was offered £20.
For a company built entirely on processing people’s most sensitive health information, the complacency I have experienced is alarming. I will be escalating to their CEO and the ICO. I would strongly advise others to stay away.
7 March 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your experience. I’m very sorry for the experience you have described and for the frustration this has caused.
I have tried to contact you to apologise and provide an update, but unfortunately I have not yet been able to reach you. We have now located the email you sent and can only apologise for the delay in responding. It appears your correspondence was not initially allocated correctly to our complaints team, and I am very sorry for this oversight.
Your complaint has now been escalated and is being reviewed. We will be in touch shortly with further details and will work with you to address the points you have raised and seek an appropriate resolution.
If you have any questions or would like to add anything further then please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Rea provided such a great experience during your assessment.
We’ll be sure to pass on your kind comments, as they will be very much appreciated.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Professional and Caring Service
A lovely lady looked after me. She explained everthing we were going to do. I forgot my trainers, so she kindly let me go back and get them so that i could do my fitness test at the end of the day.
9 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your kind feedback.
We’re really pleased to hear that you were so well looked after and that everything was explained clearly during your appointment.
It’s great to know that our Health Assessment Specialist was kind and accommodating, especially in allowing you the time to fetch your trainers so you could complete your fitness test comfortably. We’ll be sure to pass on your kind comments.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Bluecrest Health Check
Had a health check with Bluecrest today my fourth in the past 4 years. As always very pleased with service and the range of tests offered. Was well looked after by Eva today who was very skilled at taking blood.
9 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that this was your fourth health check with Bluecrest and that you continue to be pleased with both the service and the range of tests offered.
It’s great to know that Eva looked after you so well during your appointment and that you found them especially skilled at taking blood. We’ll be sure to pass on your kind feedback.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Very informative and friendly.
9 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that you found our service friendly and informative, and we truly appreciate you sharing this feedback. I’ll be sure to pass your comments on to the wider team.
If you have any questions or need any further information, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Dan Porter did a great job and…
Dan Porter did a great job and recommended new tests
2 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your lovely review. We’re really pleased to hear that Dan did a great job during your assessment.
It’s good to know that they were able to make recommendations about additional tests that may be of interest to you. We’ll be sure to pass on your kind comments to Dan.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Very pleased
Guy looked after us very well at The Buxted Park Hotel and keep us well informed throughout our procedures
8 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your kind review. We’re really pleased to hear that Guy looked after you so well during your visit to Buxted Park Hotel and kept you fully informed throughout each stage of the procedures.
We’ll be sure to pass on your kind comments, as they will be very much appreciated.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Joanne was spot on and made you feel at…
Joanne was spot on and made you feel at ease 👍
8 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Joanne made you feel at ease and that you had such a positive experience.
We’ll be sure to pass on your kind comments, as they will be very much appreciated.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
I was attended to by Abi and she was…
I was attended to by Abi and she was great.
Abi made me feel calm and relaxed.
7 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your experience. We’re really pleased to hear that Abi looked after you so well and helped you feel calm and relaxed during your appointment.
We’ll be sure to pass on your kind comments, as they will be very much appreciated.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Jenny made the process super easy and…
Jenny made the process super easy and smooth. She was very chatty and kind which put me at ease when getting my bloods done
7 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your kind review. We’re really pleased to hear that Jenny made the process feel so easy and smooth for you.
It’s wonderful to know that their kind and chatty approach helped put you at ease during the blood test. We’ll be sure to pass on your lovely comments to Jenny, as they will mean a great deal.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Great experience recently with Health…
Great experience recently with Health Assessment Specialist Simon at Hartsfield Manor…. very professional, calm, human and knowledgeable.
Please pass my thanks onto him!
6 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you so much for taking the time to share your lovely experience. We’re delighted to hear that you had such a great assessment with our Health Assessment Specialist, Simon at Hartsfield Manor.
It’s wonderful to know that you found them professional, calm, approachable and knowledgeable. We’ll be very happy to pass your thanks on to Simon, as feedback like this is always greatly appreciated.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Excellent professional service offered…
Excellent professional service offered by Ms Rea.
9 February 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to leave your delightful review. We’re delighted to hear that you received an excellent and professional service from Rea.
We’ll be sure to pass on your kind feedback, as it will be very much appreciated.
If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
Completely incapable of delivering a service
I booked an appointment about 4 months ahead of time via Vitality. They have now cancelled my appointment at least 4 times. Always on the day of the appointment so if it's at 9am you get zero notice. Incredibly disruptive as most people will have arranged their day around the appointment. Now that this has happened so many times its clear the explanations given are total nonsense.
6 April 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your feedback. I am very sorry to hear how disruptive this experience has been, and I completely understand how frustrating it must feel to have appointments cancelled on the day after arranging your schedule around them.
We have tried to contact you to apologise and explain the situation in more detail, but unfortunately we have not been able to reach you so far.
I can confirm that the cancellation was due to staff sickness. While these situations are unpredictable and outside of our control, we fully recognise the inconvenience they cause, particularly when they occur on the day of the appointment, and we sincerely apologise for this repeated disruption.
I can also see on your account that, following your request, your assessment has now been cancelled permanently and a full refund has been issued.
We are very sorry that this has been your experience and appreciate you taking the time to raise your concerns. If you would like to speak with us directly at any point, our Customer Service Advisors are always available to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).
Warm regards,
Thomas
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