Blue Flame Gas Solutions Reviews 

283
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Needed to have a gas pipe in fire place removed ,Garry sorted it within a few days Been using Blue flame for 3 years now, would highly recommend for any work you require

Company replied

Rated 5 out of 5 stars

Garry came out and gave a good quote 24 hours after filling in the web form following a complete boiler failure. He went above and beyond to fit a new install in within 48 hrs with John completing th... See more

Company replied

Rated 5 out of 5 stars

Perfect service. Turned up on time in a smart uniform to give us a friendly no obligation quote, answered all our questions honestly & gave great advice . Updated us by email & text without us having... See more

Rated 5 out of 5 stars

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boi... See more

Company replied

Company details

  1. Heating service
  2. Gas engineer
  3. Gas installation service
  4. Central Heating Service
  5. Plumber

Written by the company

Blue Flame Gas Solutions is a family-run business offering expert heating, plumbing, and electrical services across South Wales—Established in June 2015, we are now in our 11th year, proudly serving homeowners in Cardiff, Newport, Bridgend, Swansea, and surrounding areas. —————————————————————————————————————— We specialise in affordable boiler cover, central heating cover, plumbing cover, and electrical cover, giving homeowners peace of mind all year round. If you’re looking for a new boiler installation, we offer professional advice, fast turnaround, and competitive boiler quotes with no pressure or hidden fees. —————————————————————————————————————— As a Which? Trusted Trader, we’re known for honest pricing, reliable workmanship, and personal service. We’re not a big corporate with multiple layers — we’re a small, dedicated team you can reach directly. —————————————————————————————————————— There are no call centres, no long waits, and no being passed from person to person—You can even WhatsApp our team directly—quick help and fast communication. —————————————————————————————————————— We provide—full aftercare on all boiler installations and boiler cover options inc.plumbing and electrical. —————————————————————————————————————- From fast boiler quotes to long-term home cover, Blue Flame Gas Solutions is the local reliable choice for heating, plumbing and electrical services across South Wales. ——————————————————————————————————————- Thank you for choosing a local business you can count on.


Contact info

5.0

Excellent

TrustScore 5 out of 5

283 reviews

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5.0

All reviews

(283)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service with a thorough talk…

Excellent service with a thorough talk through of everything we were purchasing prior to the installation. The fitter did a great job and we’re really happy with the product, service and cost of the installation.

17 July 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Really appreciate your 5⭐️Review, pleased we met your expectations, providing good info pre install and you were more than happy with the product once job completed.

Many thanks

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

Excellent very helpful

Excellent very helpful and do a fantastic job thanks

11 July 2018
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Reply from Blue Flame Gas Solutions

Thank you for your 5⭐️Review and you found our team helpful and provided you with an excellent service.
It’s very much appreciated.

Thank you


Julie Lloyd - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

New boiler

Brilliant service

10 July 2018
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Reply from Blue Flame Gas Solutions

Thanks John for your 5⭐️Review and you found we offered a brilliant service, very much appreciated.


Thank you


Garry - Blue Flame Gas Solutions

Rated 5 out of 5 stars

Superb professional and efficient

Superb professional and efficient. Top notch company would recommend to everyone.

13 June 2018
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Reply from Blue Flame Gas Solutions

Many thanks for your kind review, really please you found Blue Flame ‘top notch’ and the team provided an efficient and professional service, great to know as a customer you would recommend us to others.

Many Thanks


Julie Lloyd - Admin
Blue flame Gas Solutions

Rated 5 out of 5 stars

Boiler replacement

Done excellent work from start to finish with our boiler replacement no issues with anything,all work carried out in a prompt and professional manner Gary came after the work was finished and explained everything to us of how everything worked very competitive price compared to other suppliers so I would recommend this firm for anyone wishing to have work carried out

13 June 2018
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Reply from Blue Flame Gas Solutions

Thank you very much for your 5⭐️ Review, really pleased you found all work was carried out in prompt and professional manner and you would not hesitate to recommend Blue Flame to others.

As a company it’s good to know this is recognised by our customers as we always aim to deliver a quality service at acompetitively price and appreciate you choosing Blue Flame to install your new boiler.

Many thanks


Julie Lloyd
Blue Falme Gas Solutions

Rated 5 out of 5 stars

Best Local Contractor for Worcester Boiler

Wanted a Worcester boiler last year when our boiler broke. Checked the Worcester website, as I wanted the best local firm to install. Checked the reviews, had a few quotes from other companies but was very impressed by Gary at initial meeting as he gave a very thorough assessment of our needs and immediately appeared trustworthy ( due to the set up of water pressure / pipes in our house he actually recommended a cheaper boiler than 2 other firms, as there was no benefit to be gained from having the slightly more powerful, more expensive devices ). Excellent install, no problems, Leon and the boys were very efficient and clean and answered all my questions. Around Christmas time had an issue with a frozen exhaust water pipe and Gary was immediately available to advise what to do.One year on have just had first service ( which was free ) and I have no hesitation in signing up to monthly plan to cover yearly service and pipes. I only wish other contractors I've recently had to have had as much pride in their work as Gary and the team. Would use again without hesitation and have highly recommended Blue Flame to all family and friends

2 June 2018
Unprompted review
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Hi Jon. Thanks very much for you kind and detailed 5⭐️ review and in taking the time to do so. Much appreciated.!

Very pleasing to hear your experience with us has been such a positive one as described.

Thanks.!

Best Wishes
Garry-Blue Falme Gas Solutions

Rated 5 out of 5 stars

New Gas Combi Boiler Installation.

Had no problems with Blue Flame Gas Solutions from the initial quote through to the installation of our new gas combi boiler, everything was done without any problems.

31 May 2018
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Reply from Blue Flame Gas Solutions

Hi Peter, thanks for the kind 5⭐️star review of us look forward to seeing you for the service next year...

Best Wishes
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

The company agreed an appointment to…

The company agreed an appointment to suit me and kept me informed. The guys turned up on time, quickly identified the problem with the boiler and made an additional repair while they were there. The guys were very helpful and explained the problem and its solution clearly.

30 May 2018
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Reply from Blue Flame Gas Solutions

Hi Lynne, thanks very much for you kind review of us, very happy to get your boiler working again. Also thank you for signing up to our maintenance plan too.! Much appreciated.

Best Wishes
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

Very professional and efficient…

Very professional and efficient service. I would definitely recommend them to anyone.

30 May 2018
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Reply from Blue Flame Gas Solutions

Hi Jean. Thanks very much for your kind review glad that you have been happy with our services and would "definitely recommend" us to others. Thanks!

Kind Regards
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

Good firm

Good firm. Staff polite, clean workers, and did a great Job. THANKS

21 May 2018
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Reply from Blue Flame Gas Solutions

Hi Minteq(Leonard) , thanks for the kind 5⭐️star review of us and stating that our staff are polite and clean. Thanks.! From Bridgend

Best Wishes
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

Excellent service from initial chat to…

Excellent service from initial chat to completion. Trustworthy, professional, clean and tidy. No hesitation in recommending the company. Turned up on time and did what they said they would do. No fuss, no bother.

18 May 2018
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Reply from Blue Flame Gas Solutions

Hi Claire. Thanks for your 5⭐️ star review Trustworthy and Professional Company”. Thank you from Llanharan

Best Wishes
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

Couldn't have gone smoother!

Within 3 weeks of contacting Blue Flame my new boiler was neatly installed, the old system completely removed and even installed a radiator that I had pre-purchased free of charge.

These guys are reliable, tidy and incredibly good at their job, all done by people who are approachable and knowledgeable. In all the works I have had done I have never felt as confident as I did with Garry and the rest of the team.

Every step of the way, details were given to me freely and honestly making sure I got a personalised system and service for a price that beat everyone else I had gone to. No extra sell or mystery charges, everything was explained and customisable.

All in all, professional, personable and reliable. I couldn't be more pleased with my boiler and Blue Flame, Highly recommend.

1 May 2018
Unprompted review
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Reply from Blue Flame Gas Solutions

Hi Ben and Krystina. Thanks very much for you kind and detailed 5⭐️ review. Very pleasing to hear your experience with us has been such a positive one as described. Thanks.! Much appreciated.

Best Wishes
Garry-Blue Falme Gas Solutions

Rated 5 out of 5 stars

Five Stars

Trying to find the right people just by looking online or from a newspaper is let's be honest pot luck, even these reviews may not be all they seem,
but never the less i just had to post my experience with Blue Flame Gas Solutions.
1. I rang a few people they didn't turn up, Gary did and on time and when he said he would.
2. The quote arrived within a few day's via email as he said it would.
3. I accepted the quote and they turned up on the day they said they would and completed a full new central heating system and boiler within two day's, oh! and they cleaned up after themselves, and one year on they came and serviced the boiler, again as they said they would.
Professional, Polite and Fast, Five stars without question, Nigel

27 April 2018
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Reply from Blue Flame Gas Solutions

Hi Nigel, thanks very much for your lovely review glad we have been able to help...thanks for pointing out that we kept to our promises. “Five Stars Without Question”. Thanks Nigel.

Best Wishes
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

Really trusted company

Really trusted company. Highly recommended

26 April 2018
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Reply from Blue Flame Gas Solutions

Hi Kathryn. Thanks for your 5⭐️ star review “Really Trusted Company”. Thank you.

Best Wishes
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

Very professional

Very professional, informative, friendly and helpful. I would recommend their service.

26 April 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Hi Gareth, thanks for the kind 5⭐️star review of us and that you would recommend our services to others. Thanks Gareth.!

Best Wishes
Garry-Blue Flame Gas Solutions

Rated 5 out of 5 stars

Amazing service!

Blue flame gas solutions are fantastic! managed to fit us in quickly from our quote visit which was a blessing with young children in the house, the guys who came to replace our boiler were professional and friendly and did an excellent job i will certainly be using blue flame again

26 April 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Hi Debbie, thanks very much for you kind review of us...very pleasing to hear your service/experience with us has been "Amazing".!! Thanks!

Best Wishes
Garry-Blue Flame

Rated 5 out of 5 stars

Excellent service

16 April 2018
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Reply from Blue Flame Gas Solutions

Hi Derek, thanks for your 5 star review much appreciated.

Best Wishes.
Garry-Blue Flame

Rated 5 out of 5 stars

Can not recommend enough

From Yvonne in Cardiff

Excellent work around the house. Used this company to install a full central heating system and can honestly say their work was very professional and can not recommend them enough.

They have come back and returned to do my yearly service, and again, the service from the boys who came was simply top notch. They even gave me very good advice on upgrading my fire. Which I will not use anyone else but this company to carry out the work.

As stated above, can not recommend this company enough and urge you to use this company for anything you need.

Yvonne, Cardiff

12 April 2018
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Reply from Blue Flame Gas Solutions

Hi Yvonne, thanks so much for your kind feedback this is much appreciated. Glad we have been able to help you and very pleasing to hear your lovely comments. Thanks!

Kind Regards
Garry-Blue Flame

Rated 5 out of 5 stars

Today we used Blue Flame for the first…

Today we used Blue Flame for the first time, we cannot say enough good things about these boys, their work was excellent they were prompt, efficient and very clean ,and we totally trusted them, a 5 star service all round and we would definitely recommend them.

12 April 2018
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Reply from Blue Flame Gas Solutions

Hi Kerry, thanks very much for your kind review and stating that you received a 5⭐️star service all round from us. Thanks Kerry!

Kind Regards
Garry-Blue Flame

Rated 5 out of 5 stars

Blueflame gas solutions where brilliant!!

Blueflame gas solutions where brilliant, I wanted an initial quote and Garry was more than helpful and willing to talk me through everything I needed , I had a very detailed quote and I was booked in within weeks, they did a full boiler change taking out all the old pipes, water tanks, and the boiler, there was minimal mess and they where constantly checking to make sure there was no leaks or dust. They worked very hard for the time they were there and made sure everything was in good working order, they even moved a couple of radiators around for me, nothing was too much trouble. Leon took his time explaining to me how to drain and fill the boiler and how the fancy thermostat worked. I was over the moon with the final finish of all the worked carried out, The full upgraded boiler system and labour from Blue flame was cheaper than the other quotes I had and they were by far more professional! I would highly recommend them to anyone looking to have work carried out.

12 April 2018
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Reply from Blue Flame Gas Solutions

Hi Daniel, thanks very much for your kind and very detailed review. Much appreciated.! Very pleasing to hear such lovely comments and that your experience with us has been such positive one! Thanks Daniel.

Kind Regards
Garry-Blue Flame

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