Blue Flame Gas Solutions Reviews 

283
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Needed to have a gas pipe in fire place removed ,Garry sorted it within a few days Been using Blue flame for 3 years now, would highly recommend for any work you require

Company replied

Rated 5 out of 5 stars

Garry came out and gave a good quote 24 hours after filling in the web form following a complete boiler failure. He went above and beyond to fit a new install in within 48 hrs with John completing th... See more

Company replied

Rated 5 out of 5 stars

Perfect service. Turned up on time in a smart uniform to give us a friendly no obligation quote, answered all our questions honestly & gave great advice . Updated us by email & text without us having... See more

Rated 5 out of 5 stars

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boi... See more

Company replied

Company details

  1. Heating service
  2. Gas engineer
  3. Gas installation service
  4. Central Heating Service
  5. Plumber

Written by the company

Blue Flame Gas Solutions is a family-run business offering expert heating, plumbing, and electrical services across South Wales—Established in June 2015, we are now in our 11th year, proudly serving homeowners in Cardiff, Newport, Bridgend, Swansea, and surrounding areas. —————————————————————————————————————— We specialise in affordable boiler cover, central heating cover, plumbing cover, and electrical cover, giving homeowners peace of mind all year round. If you’re looking for a new boiler installation, we offer professional advice, fast turnaround, and competitive boiler quotes with no pressure or hidden fees. —————————————————————————————————————— As a Which? Trusted Trader, we’re known for honest pricing, reliable workmanship, and personal service. We’re not a big corporate with multiple layers — we’re a small, dedicated team you can reach directly. —————————————————————————————————————— There are no call centres, no long waits, and no being passed from person to person—You can even WhatsApp our team directly—quick help and fast communication. —————————————————————————————————————— We provide—full aftercare on all boiler installations and boiler cover options inc.plumbing and electrical. —————————————————————————————————————- From fast boiler quotes to long-term home cover, Blue Flame Gas Solutions is the local reliable choice for heating, plumbing and electrical services across South Wales. ——————————————————————————————————————- Thank you for choosing a local business you can count on.


Contact info

5.0

Excellent

TrustScore 5 out of 5

283 reviews

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5.0

All reviews

(283)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gary was extremely helpful when our…

Gary was extremely helpful when our boiler went down, our old boiler was condemned by Swalec due to a faulty flue, which happened on a Wednesday and he fitted our new boiler on the Friday, with no questions asked. Extremely clean as he put dust sheets all around the house, and explained everything to us about the boiler etc as he finished. Great work, would highly recommend to anyone.

30 April 2019
Unprompted review
Rated 5 out of 5 stars

I have recently had a new boiler…

I have recently had a new boiler fitting, the service I received from Garry was excellent, the work was done on time, promptly and very clean, he took the time to explain how to use the system and nothing was too much trouble. Would definitely recommend him.

25 March 2019
Rated 5 out of 5 stars

Professional with a 'P' 😁

Boiler replacement time - visited to give our third quote, and it was clear from the beginning that Garry and his company Blue Flame Gas Solutions was in a different class to the other 2 we had seen; cordial and good humoured, with great technical knowledge, explained in a simple way what we needed and why; pricing was very competitive, and the final cost equalled the quotes!
Installation day lived up to the promises made, arriving on time, cloths to keep the carpets clean, minimal disruption, clear explanation of our new smart thermostat and boiler controls;
Everything worked like a dream once they left, and has continued to do so; we even invited them back soon after to replace some radiators that had seen better days;
I would not hesitate to recommend the company to family, friends and neighbors, in fact I already have started doing that!

25 February 2019
Rated 5 out of 5 stars

Fantastic service from Garry and his…

Fantastic service from Garry and his team at Blue Flame, changed my old back bolier for a new combi, wasn't the easiest of jobs to do, however they completed amazing work and tidy up after themselves which was an added bonus. Would 100% recommend Blue Flame

Thanks again Garry and his team
Tammy

20 February 2019
Rated 5 out of 5 stars

New boiler

Excellent experience with Garry and leon. Incredibly skilled engineers and genuinly nice blokes. the quality of their work was fantastic so much attention to detail. Went above and beyond what I asked doing additional work which included fitting a new drain pipe from my boiler as the old pipe looked tatty and was loose and fixing a radiator which had been plumbed incorrectly. These were done at no extra charge either. Garry is very much a perfectionist with his work so he wanted to ensure everything was spot on. The new boiler has also been piped up beautifully thanks to Leon and the difference in my heating now is unreal. Will be having them back to fit new radiators next. If your looking for an honest skilled tradesman you won't go wrong with blue flame. Would recommend to anyone thanks again lads

13 February 2019
Rated 5 out of 5 stars

Blue flame Gas Solutions were…

Blue flame Gas Solutions were recommended to me by a work colleague who was very impressed by the approach and workmanship of Garry Lloyd the engineer/owner. When I phoned Garry, he was polite and offered to visit me immediately. During our discussions about the possibility of changing the present boiler, due to the fact that it was not powerful enough to supply heating and hot water to a fairly large house, he was very informative and helpful with his advice and I never once felt that he was bluffing in order to get the job. Consequently, due to his lovely attitude and patience both at my house and on the phone on several occasions, we came to an agreement to install a state of the art Viessman Vitodens 222f 35kw boiler which was quite a large job, but well worth the cost as I now have a wonderfully comfortable warm home and ample supply of hot water. As both my wife and I work in the daytime, I felt at ease leaving Garry and his colleague Leon Rowlands in the house. They were both here early every morning and worked until 6pm to get the job done as it was promising cold weather in the forthcoming days. Towards the end of the installation, while Deon cleaned up, Garry very patiently spent well over an hour going through the instructions manual with both of us. The installation is impeccable, and the whole work area was left in a tidier state than when they started. I would have no hesitation in using these two again and highly recommend them to anyone wishing to have work done.

8 February 2019
Rated 5 out of 5 stars

Fantastic!

Fantastic! Arrived when they said they would, clean and tidy, superb job and at a great price! Also squeezed me in when I had no heating or hot water! Other companies could learn a lot from this one! Thank you Gary and the team!

27 January 2019
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Kelly for your 5 ⭐️ customer Review and really appreciate your kind feedback where you found our workmanship was quality in more ways than one.
As a small business taking care of customers needs is our top priority and for each customer Garry strives to go that extra mile as it important to us that when we complete the work we leave customers feeling completely reassured that they made the best choice.

Thank you once again for choosing Blue Flame Gas Solutions and for all your great comments on our 'fantastic' service and for your high recommendation to others

Rated 5 out of 5 stars

Blueflame review

Really good advice from Dale on the survey which he interrupted a shopping trip with his wife to carry out.
Very competitively priced, works carried out on a Saturday, which was very convenient for us.
The lads worked relentlessly all day with the help of some tea now and then.
Absolutely top service.

23 January 2019
Unprompted review
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Andrew for your 5 ⭐️ Review truly value recommendation and feedback on finding the team to be an 'absolute top service' and how hard the team works....tea was very welcomed to.

As a small business Garry strives to go that extra mile and really appreciate you acknowledged how we try where possible to accommodate and work around customers needs.

Thank you again for choosing Blue Flame Gas Solutions and for all your kind comments on our service and your high recommendation to others

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

New boiler

Clean, tidy, efficient and nice blokes

17 January 2019
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thank you very much for your 5 ⭐️ customer Review and choosing Blue Flame, we truly value your recommendations on our service and workmanship and your feedback on Blue Flame and the friendly team.

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

5 star service

I have no reservations in awarding 5 stars to Blue Flame because every aspect of their service was faultless. From the outset Gary was leaps and bounds ahead of other boiler engineers I contacted. He listened to what I had to say, offered pragmatic advice, was open and transparent in his quotation and stuck to the arrangements he'd committed to. The quality of the workmanship is excellent too, and better than expected considering what was needed to be done. Finally, the aftercare instruction he provided was clear, concise and faultless.
Blue Flame's approach, service and customer care are a model to other tradesmen and I gladly recommend them.

16 January 2019
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thank you Pat for your 5 ⭐️ Review, it’s really great to meet and work with customers who truly value the personal touch and how you appreciated and acknowledge how Gary was your choice due to his attention to detail, providing you with an all round quality service from start to finish.

As a small business Garry and his team strive to go that extra mile as it important to us that we take care not only of customer needs but also to take great care of their homes as we undertake and complete the work, leaving the customer feeling they made the best choice.

Thank you again for choosing Blue Flame Gas Solutions and for all your lovely comments of our service being faultless and of your high recommendation to others.

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

Prompt

Prompt, efficient, and friendly, and we would definitely recommend Gary and his team.
Mr &. Mrs. Byrne.

13 January 2019
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thank you so much for your 5 ⭐️ customer Review, we truly value your recommendation and feedback
on Blue Flame and our friendly team and efficiency and prompt service.

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

Recommended

I spoke to several people before going with Blue Flame for a new boiler. Garry talked a lot of sense (unlike some others); patiently answered numerous questions; was happy to say what was not worth doing (others were happy to add expensive 'extras' for minimal benefit); and offered a good price.
The actual installation was uneventfu - tidy, with good quality pipework and leaving only a little inevitable redecoration for me.
Very happy to recommend.

4 December 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Duncan for your 5 ⭐️ happy customer review and really appreciate your comments.

So pleased you found we provided a professional friendly service from start to finish, Its always good to know our customers are left happy with not just the workmanship but also we gave sound advice to help you make your choice.

Thanks again for your high recommendation to others through Trustpilot


Julie - Admin Blue Flame Gas Solutions

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