Blue Guardian 

Today I broke one of the rule accidentally but when I told blue guardian support that I broke by accident the enabled again my account with no penalty but just warning thank you blue guardian support

the response was quick and my issue resolved in seconds

FORMAL ESCALATION – BLUE GUARDIAN HAS NOT PROVIDED ANY EVIDENCE OR RESOLUTION

I am escalating this matter because the response provided by Blue Guardian does not address my actual concern and does not provide any evidence, explanation, or resolution.

I have already clearly explained that on 08 September 2026, I manually placed my last trade at approximately 17:50 IST. After managing that trade, I logged out of my account and left my office. I was subsequently travelling when another order was placed/executed on my account.

I am 1000% certain that I did not place or authorize this disputed order.

Despite repeatedly raising this concern, Blue Guardian has only responded:

“Please be assured that we are actively reviewing this matter with the relevant team. We understand your concerns and will provide further clarification once the review has been completed.”

This response does not resolve the issue.

WHAT I AM ACTUALLY REQUESTING

I am not asking Blue Guardian to simply tell me that the matter is “under review.” I am requesting verifiable technical evidence showing how this order was generated.

Specifically, I have requested:

Complete login/session history around the time of the disputed trade.
Exact timestamp of the order placement and execution.
IP address and device/session information associated with the order.
Confirmation of whether my account had an active session after I logged out.
Information showing whether the order originated from a manual action, active session, API, EA, copier, synchronization issue, or any technical/platform error.
Relevant audit/log records establishing the origin of the order.
A clear explanation of how an order could be placed on my account after I had logged out.

So far, Blue Guardian has not provided me with any of this evidence.

THIS IS NOT A REQUEST FOR SPECIAL TREATMENT

I am not asking Blue Guardian to ignore its trading rules or to give me any unfair benefit.

I am simply asking the company to prove the origin of a trade that I am disputing.

If Blue Guardian believes that I personally placed or authorized this order, then there should be technical records showing when, where, and through which session/device/IP the order was initiated.

Without providing such evidence, simply attributing the trade to me does not give me a reasonable opportunity to understand or challenge what happened.

I AM REQUESTING TRANSPARENCY

If the investigation confirms that the order was genuinely initiated from my account through a session/device under my control, I am willing to review the evidence and explanation provided.

However, if Blue Guardian cannot demonstrate the origin of the order, then I believe it is unreasonable to hold me responsible for an order that I did not place or authorize.

I therefore request that Blue Guardian provide:

1. The relevant login/session history.
2. The technical/audit information relating to the disputed order.
3. The exact time and source of the order.
4. A clear written explanation of the investigation findings.
5. A proper resolution based on the evidence.

I also request that all relevant account, platform, session, and audit logs relating to this incident be preserved, as they are directly relevant to resolving this dispute.

At this stage, I remain completely dissatisfied with Blue Guardian's response, because I have received neither the requested evidence nor a meaningful explanation of what actually happened.

This is a matter concerning the security, integrity, and accountability of a trading account. A generic statement that the matter is “being reviewed” is not a sufficient resolution.

Blue Guardian, I am again requesting a transparent, evidence-based investigation and a written explanation supported by the relevant technical records.

Account No.: BGF151727

Regards,
Kirti Sharma

good morning sir

Great team and fast at response

Beautiful easy to use cooperative

a great expérience till now the rules are clear and simple.

Yes have a good experience with Blue Gardian

Blue guardian is one of Best prop firm.

I requested a payout of $2,000 (Transaction #19335, Account #BGF111565) on August 28, 2026. It's been stuck in "Verification & Processing" ever since.

On September 4, right in the middle of this review, my account was suspended for "inactivity." Since then I've been redirected between five different contacts — Icon, Simon, their Risk team, Debayo, and now Emmanuel — each one pointing me to someone else, with no confirmation of my funds and no payout date.

I've sent multiple follow-ups with full documentation (dates, account and transaction numbers, every reply) and still don't have a clear answer to two simple questions: are my funds safe, and when will I be paid?

I'd like this resolved directly and am hoping this review gets it in front of someone who can actually confirm the status of Transaction #19335.

Update: Your Reviews Team also reached out to me directly by email, so I'm following up there with the same request — confirmation that my $2,000 (Transaction #19335) is safe, and a specific payout date in writing. I'd appreciate that by Wednesday, September 9.

Very good service for me. Fast support

Mishe was an amazing Customer Support Representative.
Solved my problems within minutes. I wish all the best to him!

I requested my first $2,000 payout from Blue Guardian on August 31, 2026. Because they had previously closed another Express account of mine after five days of inactivity, I immediately became concerned when my payout review prevented me from trading.

I contacted support and clearly explained that I had attempted to trade so my account would not be closed, but the pending payout prevented me from doing so. Their support agent confirmed in writing that if an account became inactive while awaiting a payout, it would not be considered a breach and would be reactivated. I have screenshots proving this conversation.

Despite that written assurance, Blue Guardian has now marked my account inactive, claiming that I did not trade for seven days—even though their own payout process prevented me from trading.

Since August 31, I have received delays, contradictory information, and promises that were never fulfilled. I still have no confirmed date for my payout or the compliance interview they claim is required.

I demand that Blue Guardian reactivate my account immediately and provide a specific date for processing my $2,000 payout. This experience feels deeply misleading and unacceptable. I will continue updating this review with documented evidence until my account is restored and my payout is processed.

best propfirm with minor spread love this propfirm

Best funded account but i breached my account from my own mistake 💓🥲

really trusted

Such a great experience with this company. Their rules are clear and the support is always on the top.

Good prop firm