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Bluehost Reviews 29,696

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their patience and ability to explain complex issues clearly. Many people appreciate the exceptional customer service, noting quick response times and efficient problem resolution, which makes their overall experience smooth and satisfying. However, some customers were not happy with the website, finding it difficult to navigate or encountering issues with specific features. A few people also mentioned slow response times for support or problems with website migration tools, which led to frustration and additional effort to resolve.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the staff for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the helpfulness and... See more

Website

People report ambiguous experiences with their websites. Some customers experienced significant issues, such... See more

Service

Clients share positive opinions on service, with many praising the helpfulness and professionalism of support... See more

Response time

Users describe positive interactions with response times. Many customers appreciate the quick responses, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently worked with Harshitha, a Bluehost agent, to upload my website and gain access to the WordPress dashboard — all in one chat. Harshitha was professional, knowledgeable, friendly, and patient... See more

Company replied

Rated 5 out of 5 stars

This review is for Dino G., my website designer! Her design of my entire website is beautiful. I love the colors and the layout of the info boxes and paragraphs. Working with her is a pleasure! She i... See more

Company replied

Rated 5 out of 5 stars

My agent, Manoj was wonderful. Very patient and informative. Guided me through all of questions and responded quickly and professionally. I am not very good at IT and my agent helped me so much in one... See more

Company replied


Company details

  1. Web hosting company
  2. DNS Provider
  3. Ecommerce solution provider
  4. Software company
  5. Website designer

Written by the company

Bluehost has been empowering people to build and grow their online presence since 2003. As a leading web hosting provider trusted by over 5 million WordPress users worldwide, we specialize in making it easy to create, launch, and scale WordPress websites. With innovative tools, expert guidance, and powerful hosting solutions, Bluehost is your partner in building a professional online brand—without boundaries.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Bluehost was great

Bluehost was great while I needed my website, offering reliable service and pricing. They were also great when I had to close down my account due to lack of use/career realignment. If I ever need a web host again, I will return to Bluehost.

29 April 2026
Rated 1 out of 5 stars

I purchased their hosting service back…

I purchased their hosting service back in December, it’s the end of April I still don’t have a website built and am constantly getting passed around customer service. My original assigned engineer can’t be located. All I want is a refund for the service they never provided and they keep passing me around and not giving me a answer or solution… I would never recommend this scam to anyone!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Website issue

I had an issue which it took time to explain but I was helped through it until I could resolve it. I was left in a good place where I could continue on my own.

29 April 2026
Rated 5 out of 5 stars

it is good service

it is good service , very fast reply

29 April 2026
Bluehost logo

Reply from Bluehost

Hi Qi,
Thank you for your short and sweet review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Amazing experience with Bluehost…

Amazing experience with Bluehost support today 'Hari' was incredibly helpful, solved an issue I've had for about a week by trying several different options his end and finally nailed it... I have had two other support chats prior but there was still an issue for me with a redirect. One by one he solved the puzzle and fixed my issue.... Thanks Hari, I appreciate your time today ... 5 Stars !!!

29 April 2026
Bluehost logo

Reply from Bluehost

Hi Shari,
Thank you for your amazingly thoughtful review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Great help

Great help, resolved my issue with first interaction.

28 April 2026
Bluehost logo

Reply from Bluehost

Hi Javier,
Thank you for your fantastic review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Varshini Keshava was excellent

Varshini Keshava was excellent, patient, and speedy with resolving my issue. Thank you!

27 April 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Talene,
Thank you for your excellent review!

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

was attended to promptly

was attended to promptly, and my email issue was resolved efficiently. I prefer being assisted by a live agent, as the matter was handled quickly and professionally.

29 April 2026
Bluehost logo

Reply from Bluehost

Hi Maria,
Thank you for your wonderful review!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

Having been with a number of hosting…

Having been with a number of hosting companies over the last 20 years I can safely say BlueHost has the worst support setup ever. I rarely ever use supprt, but when I need it, I really need it. The chat system never has anyone that can help and with the phone support system you may get one person out of five that can help.

28 April 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Sid,
We hear your concerns around both chat and phone support, and we’d like the opportunity to review what you’ve experienced more closely.

If you’re open to it, please provide a few account details so we can look into your concerns and help facilitate any support that may be needed.

Ashley
Customer Advocate at Bluehost

Rated 5 out of 5 stars

Service Representative

Service Representative , Daisy, was very helpful. She was very patient with someone who has limited computer skills. Her explanations was very professional and spoke clearly to walk me through the process of registering a domain name. Wait time was only a few minutes.
We will see how everything works out for our business!
Thank you!

27 April 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi,
Thank you for your amazing review!

Ashley
Customer Advocate at Bluehost

Rated 1 out of 5 stars

been a client for over 13 years

been a client for over 13 years, they said I have 30 days to get a refund for hosting only to find out there is no refund. thanks, moving my services. This is not the first time I got wrong info from their support. I wouldn't be this mad otherwise. Relationships mean nothing to corperations anymore. we're just a number. no reason to be loyal to any corperation.

28 April 2026
Unprompted review
Bluehost logo

Reply from Bluehost

Hi Omar,
Thank you for sharing your concerns. We understand how frustrating this must feel, especially after being a customer for more than 13 years and feeling like the information provided didn’t match your expectations.

We do offer a 30-day money-back guarantee for new hosting clients as they try us out offer, rather than renewals, and that information is outlined in several places. That said, we hear your concerns around the communication you received and how the overall experience landed for you.

We’d like the opportunity to review your experience more closely and help facilitate any support that may be needed. If you’re open to it, please provide a few account details so we can take a closer look.

Ashley
Customer Advocate at Bluehost

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