We stayed at the 4 bedroom house in Farnwarth, we were a large group and the place was perfect for us. Plenty of space, clean, nicely decorated and very comfortable. Location was great for exploring s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely stay in Tide Cottage, Southsea. Blue Puffin were great. We had booked another cottage with them, but there was a maintenance issue before our trip so they offered Tide Cottage instead. They... See more
Company replied
I cannot thank the team at Blue Puffin enough for their incredible kindness. Due to a family bereavement, I had to reschedule my stay at the very last minute. Despite the short notice, they were remar... See more
Company replied
The house was beautifully decorated and presented. It has so much space and ideal for larger families. The garden is a lovely size too. The location is good for local shops and also access to Souhsea... See more
Company replied
Company details
- Serviced Accommodation
- also in
- Apartment Letting Agency
- Furnished Apartment Building
- Holiday accommodation service
- Lodging
Written by the company
Luxury Short & Long Stay Serviced Accommodation provider in Hampshire and the Cotswolds. Providing high end quality fully furnished properties, fully equipped and beautiful interiors. Perfect for business trips, corporate and relocation. All our properties are in convenient and great locations and are pet friendly.
Contact info
Norcote Farmhouse, GL7 5RH, Gloucestershire, United Kingdom
- +44 1242 420010
- info@bluepuffinstays.co.uk
- bluepuffinstays.co.uk
4.6
Excellent
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tide cottage was nicely renovated- with…
Tide cottage was nicely renovated- with all mod cons and a luxurious shower in the downstairs bathroom.
Excellent location-Very close to all the shops, restaurants etc in Palmerston road and 10 mins from the seafront. Kate and her team were very prompt to respond to any queries we had & always very pleasant to deal with. Sorted out all our parking permits for us- before we even got there.
Happily use them again to guarantee a stress free stay.
23 October 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words Sophie! We are delighted that you enjoyed your stay with us. Your satisfaction is our priority, and we're grateful for the opportunity to make your experience exceptional. We look forward to hosting you again soon.
Great location
Great location, beach and Waitrose. Cabs reasonably priced for further exploring. Comfy beds and everything we needed for a weekend break.
😍coffee and dishwasher.
20 October 2023
Unprompted review
Reply from Blue Puffin Stays
We are overjoyed that you had a wonderful time during your stay Kathleen! Your glowing review is a testament to the hard work and dedication of our team. Thank you for choosing us, and we look forward to hosting you again for another exceptional experience.
Fabulous apartment
Fabulous apartment. Fully furnished with everything you could possible wish for. Great that coffee and milk supplied.
Excellent quality linen.
I would book again.
Good communication from Blue Puffin
20 October 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind compliments! We are delighted to have been a part of your enjoyable stay. Your satisfaction is our top priority, and we're grateful for your recognition. We can't wait to welcome you back for another wonderful experience.
Amazing Customer service
I have stayed in many apartments with many different companies and Blue Puffin for me are the best by far.
Firstly the property was to a very high standard in every way, from the furnishings to crockery. Beautifully presented and very clean. Unlike other proprieties there wasn't a time when I thought if only they had this or that.
Most importantly as others have said the customer care were second to none. When I did have a query the response was immediate and very helpful and it was very clear that they would help in any way. I would highly recommend Blue Puffin and I look forward to staying with them again.
21 October 2023
Unprompted review
Reply from Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us John! Your satisfaction is our ultimate reward, and we're grateful for your kind words. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience.
House is absolutely stunning
House is absolutely stunning, we stayed here as a group of three workmen , cooking facilities were perfect everything we needed , house is spotlessly clean , showers are powerful (just what you need after a long day) , we have stayed in 100s of properties and this is by far the best !!! Highly Recommend
10 October 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your glowing review Rob! We are thrilled to hear that you enjoyed every aspect of your stay. Our team takes great pride in providing exceptional service, and your feedback is deeply appreciated. We look forward to hosting you again soon.
1st class property amd customer care
Property was done out to a high standard. Blue Puffin responded immediately with any queries. We had a problem with ome of the TV's on our first stay and they were at the property within 20ims and fixed the problem. We stayed severall weeks ain Portsmouth amd their properties and customer care were 2nd to none. Nothing is too much trouble. I would highly reccomend Blue Puffin.
7 October 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words Sarah! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon.
flat in Cheltenham
Flat was beautifully decorated. Very clean and spacious. Kitchen was fully equipped (coffee machine, food storage bags, foil!). Host had thought of everything. Secure, private parking. A wonderful stay. Would def book again.
13 September 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words Nathalie! We are delighted that you enjoyed your stay with us. Your satisfaction is our priority, and we're grateful for the opportunity to make your experience exceptional. We look forward to hosting you again soon.
flat in Gloucester
Great flat in Gloucester. Very clean. Comfortable mattresses. Lovely bed linen. Coffee machine. Thank you very much
9 September 2023
Unprompted review
Reply from Blue Puffin Stays
We are overjoyed that you had a fantastic stay at our property Olga. Your glowing review is incredibly rewarding for our team, and we truly appreciate your kind compliments. It was a pleasure hosting you, and we hope to have the pleasure of doing so again on your next visit.
Very happy with our stay!
Very happy with our stay!
The cottage was absolutely spotless when we arrived, beautifully decorated and had everything we needed.
The beds were very comfortable and each room even had a big fan which was great during this hot weather!
Brilliant communication from Blue Puffin whilst booking the accommodation and throughout our stay, thank you so much for all of your help.
I would be happy to recommend and stay again.
7 September 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you so much for your kind words Zara! We are delighted to hear that you had a wonderful stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic experience in the future.
Very convenient place to stay at in Portsmouth
What made our experience great was how helpful, reachable and lovely the owners are. Besides, the property is very well located in Portsmouth, with facilities around (bus and train stops, supermarkets, pharmacy, etc) and parks to enjoy with the kids.
23 August 2023
Unprompted review
Reply from Blue Puffin Stays
We are thrilled to know that you enjoyed your stay with us Laura! Providing a memorable experience for our guests is what motivates us, and we're glad we achieved that for you. Your positive feedback means the world to us, and we can't wait to host you again soon.
Reply from Blue Puffin Stays
Thank you for your lovely feedback! We're thrilled to know that you enjoyed your stay and the services we provided. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon!
Great location helpful staff
First time to Gloucester and we were looking for a place with parking snd within walking distance of the major attractions and with this 4 bedroom unit we found it. Less than a mile from the docks and the cathedral and with grocery stores nearby it was perfect. We found the unit in like new condition with all the things we needed for a nine day stay.
The communication with the Blue Puffin staff was always timely and helpful. We highly reccomend.
7 August 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words Deborah! We are delighted that you enjoyed your stay with us. Your satisfaction is our priority, and we're grateful for the opportunity to make your experience exceptional. We look forward to hosting you again soon.
Lovely property in Southsea
Lovely property in Southsea, Portsmouth. Near the beach plus lots of nice pubs, restaurants and cafe's. Extremely handy for visiting family at Portsmouth naval base. The property was very clean and easy to access. The parking is on the street and I had to drive round a few times to find a space but that may have been because we didn't get there until @9pm so if you arrive earlier it will probably be fine. The property owners were very responsive in the lead up to our stay and answered our queries promptly. Would recommend.
4 August 2023
Unprompted review
Reply from Blue Puffin Stays
We are overjoyed that you had a wonderful time during your stay! Your glowing review is a testament to the hard work and dedication of our team. Thank you for choosing us, and we look forward to hosting you again for another exceptional experience.
Very Clean and Comfortable
The apartment was extremely clean and has been renovated to an impressive standard. All items required for a comfortable stay were present including necessities that you would not think about until you need them!
Highly recommend to any visitors to Cheltenham.
28 July 2023
Unprompted review
Reply from Blue Puffin Stays
We are thrilled that you had a fantastic time during your stay with us Nigel! Your positive feedback is a true motivation for our team to continue delivering exceptional hospitality. Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future.
We had a great time in the apartment
We had a great time in the apartment, easy to parking, the apartment was very clean. it’s a safety and quiet place.
28 July 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon.
Liked · Good location The property…
Liked · Good location The property was very clean and cosy
Lovely host answered our calls straight away
Disliked · Needed mixer taps in the sink’s and bath upstairs Also needed more hanging space for your clothes and sum over the door hangers ans sum long mirrors to see when we’r dressed
23 July 2023
Unprompted review
Reply from Blue Puffin Stays
We are thrilled to hear that you had a fantastic stay with us! Providing exceptional experiences for our guests is what we strive for, and your positive review is a testament to our efforts. We look forward to hosting you again soon.
Great service
Great service! If you're looking for a budget-friendly place that offers great service, this one is right for you. Loved our stay here, will defo come back. No cap!
11 July 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon.
The place is great and clean
The place is great and clean, i will definitely come back
10 July 2023
Unprompted review
Reply from Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us! Your satisfaction is our ultimate reward, and we're grateful for your kind words. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience.
We absolutely loved our stay here
We absolutely loved our stay here. The house was so spacious and had everything you need.
2 July 2023
Unprompted review
Reply from Blue Puffin Stays
Thank you for your glowing review! We are thrilled to hear that you enjoyed every aspect of your stay. Our team takes great pride in providing exceptional service, and your feedback is deeply appreciated. We look forward to hosting you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.