blue self storage Reviews 1,426

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and personalized approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the well-maintained facilities and the smooth user experience, including secure access and clean units.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting excellent, professional, and seamless... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and simplicity of the process. Many... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Ideal place to store our caravan over the last 4 years. The site is very very secure, regular feedback on FB. Easy to use the cleaning station, free air and water and waste water disposal. Ov... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. #1 of 29 best companies in Self storage facility
  2. #1 of 4 best companies in Vehicle Storage Facility
  3. #1 of 1 best companies in Caravan Storage Facility
  4. #2 of 55 best companies in Storage facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Cabins

Very helpful easy to book a cabin location fab easy to access and I received a phone call the following day after booking asking was all ok if I needed anything just to ring the office cabins are very nice and the site is well looked after would definitely recommend if anyone is looking for a cabin

22 March 2026
Unprompted review
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Reply from blue self storage

thank you for your review, we are glad to hear we had such a positive exeperience at blue self storage

Rated 5 out of 5 stars

Really helpful staff change my unit…

Really helpful staff change my unit within second due to not being able to access the one I was allocated but was resolved in seconds!👌

25 February 2026
Unprompted review
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Reply from blue self storage

Hi Wesley we are glad to hear you found our staff helpful we always aim to give a positive experience thank you for your review

Rated 5 out of 5 stars

Great staff!

Bernadette and the team are super helpful. The storage area is safe and secure with caravan washing facilities on site too. Recommend this storage facility highly.

17 March 2026
Unprompted review
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Reply from blue self storage

Thanks for your review Sue, Bernie is just the best. So pleased that you are happy with the facilities on site, let us know if you need anything.

Many thanks
Team blue

Rated 5 out of 5 stars

I have Motorhome storage which is…

I have Motorhome storage which is excellent. But needed self storage for house move, booked online on a Saturday drive to storage in the afternoon, was given container number and lock, all super efficient. Highly recommend blue self storage.
Thank you

14 March 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. So pleased we could help you! Don't forget you will be a £50 credit to your account on month 3 as you have both motorhome and unit storage. Thanks Sharon

Rated 5 out of 5 stars

Accommodating & Helpful

The team at Blue Self Storage were a great help for "An Emergency Storage Solution", they managed my situation perfectly and Bernadette saw to all my needs. Top job!

9 March 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. We are more than happy to store your vehicle and give you peace of mind! Kind regards, Sharon

Rated 5 out of 5 stars

Recommend 100%

Quick set up, easy access to sites. No issues staff are friendly and accommodating, would recommend. Whole processes has been very easy.

13 March 2026
Unprompted review
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Reply from blue self storage

So pleased that you found the process straightforward Ethan, let us know if you need anuything else.

Many thanks
Alex

Rated 5 out of 5 stars

Courtney was very helpful with a…

Courtney was very helpful with a walkthrough on the phone as ours is a remote facility and explained everything clearly. Everyone involved with getting me started were very helpful. Excellent customer service.

13 March 2026
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Reply from blue self storage

Thank you for such a lovely review. So pleased that you found the teamand Courtney so helpful.

Many thanks
Alex

Rated 5 out of 5 stars

Easy to use website

Easy to use website, very clear about costs and charges. Booking online was fast and easy. Great prices and in person follow up call the next day from the branch. Highly recommended

12 March 2026
Unprompted review
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Reply from blue self storage

Thanks for taking the time to do a review Ceri, sopleased that you foudn the system strraightforward to use.

Thanks again
Team blue

Rated 5 out of 5 stars

Fast effective great service a little…

Fast effective great service a little bit pricey

5 March 2026
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Reply from blue self storage

Thank you for the 5-star review! We're really happy to hear you found our service fast and effective.

We understand that pricing is always an important factor, and we do our best to ensure the quality, speed, and reliability of our service make it worthwhile.

We truly appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

Customer service

Communication with the company is always a pleasure, very happy with the service they provide, 5 * customer services

9 March 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. We have a great team in customer service and security who are always happy to help! Regards Sharon

Rated 5 out of 5 stars

My request was dealt with quickly and…

My request was dealt with quickly and promptly with a very friendly response by Sharon

6 March 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your 5* review. I'll keep an eye out on an end of row plot for you! Regards Sharon

Rated 5 out of 5 stars

Great Customer Service Experience

Courtney had a lovely manner on the call. She was very professional, efficient and knowledgeable.
She was empathetic to my stressful day trying to organise bringing our caravan back to storage for a service and advised me of the protocol which I was not previously aware of. She also advised that we could take advantage of the Blue Storage Facebook Page to advertise our caravan after deciding to sell it as we do not use it enough due to busy schedules . This was reassuring as we were disconcerted with wondering how we would go about marketing it for sale. Thank you Courtney for your help today

5 March 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. Courtney is a much valued member of staff. Hope you get lots of interest in your caravan. Regards, Sharon

Rated 5 out of 5 stars

Bernie very helpful

Hi dealt with Bernie in changing my entrance and leaving card details with the new private reg of my Motorhome which is on site at wentlog
Bernie was very professional and helpful in sorting this for me
Thank you

5 March 2026
Unprompted review
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Reply from blue self storage

Thank you for the 5* review. Bernie is a much valued member of the team. Hope you get a trip out in your new motorhome as the weather is starting to get better! Regards, Sharon

Rated 5 out of 5 stars

Needed to change vehicle over in…

Needed to change vehicle over in storage staff are very helpful and quick to respond. Very happy with the services we receive. Can highly recommend.

4 March 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for doing a review for us, so pleased that the service we provided met your expectations. Let us know if you need anything else.

Mnay thanks
Team blue

Rated 5 out of 5 stars

Motorhome storage

Good customer service would highly recommend.

3 March 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. Remember we are platinum CaSSOA Awarded so you will get a discount off your insurance. Kind regards, Sharon

Rated 5 out of 5 stars

Booking up and registering

It was easy to go and have a look and discuss everything with staff and then book online. Very streamlined and friendly. Their security set-up looked impressive, too.

27 February 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. Hope the move goes smoothly! Regards, Sharon

Rated 5 out of 5 stars

This service is very professional…

This service is very professional simple to understand and use So personally I am very happy overall

20 February 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. You can rely on us to take car of your vehicles. Regards, Sharon

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