blue self storage Reviews 1,426

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and personalized approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the well-maintained facilities and the smooth user experience, including secure access and clean units.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting excellent, professional, and seamless... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and simplicity of the process. Many... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Ideal place to store our caravan over the last 4 years. The site is very very secure, regular feedback on FB. Easy to use the cleaning station, free air and water and waste water disposal. Ov... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. #1 of 29 best companies in Self storage facility
  2. #1 of 4 best companies in Vehicle Storage Facility
  3. #1 of 1 best companies in Caravan Storage Facility
  4. #2 of 55 best companies in Storage facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great customer service

Great customer service

20 February 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. So pleased we could help you with the lorry storage. Kind rgards, Sharon

Rated 5 out of 5 stars

Recommended

Recommended. Good customer service and easy to book and immediate access. Thank you.

29 November 2025
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Reply from blue self storage

Thank you for the 5* review. We have a great team who are always happy to help! Regards, Sharon

Rated 5 out of 5 stars

Emma and Alex at the Cardiff branch…

Emma and Alex at the Cardiff branch were great, the whole process was easy and stress free. I would highly recommend this company and its staff.
Mark Day
Operations Manager
Colour Fence

27 February 2026
Unprompted review
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Reply from blue self storage

Thank you for the 5* review. We try to make the process as simple and stress free as possible! We have a great team! Regards, Sharon

Rated 5 out of 5 stars

This company blue storage

This company blue storage.
Is very professional
If Your looking for any type of storage give this company a call
Can’t fault them

26 February 2026
Unprompted review
blue self storage logo

Reply from blue self storage

thank you for your 5* review, we aim to be professional and friendly, happy we were able to help with your stroage needs

Rated 5 out of 5 stars

Definitely recommend

Fuss free and extremely smooth experience from start to finish. Excellent customer service and very helpful staff.

23 February 2026
Unprompted review
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Reply from blue self storage

Thank you for taking the time to do a review for us Caroline, really pleased you found the process straightforward and the staff helpful - we have a great team here at blue self storage. If you need anything in the future don't hesitate to get in contact.

Many thanks
Team Blue

Rated 5 out of 5 stars

Very helpful

Very helpful. Minor IT issue in setting things up which they were very proactive to solve. Had an issue with the latch on unit and out of hours staff were very helpful.

12 February 2026
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Reply from blue self storage

Thank you for your great feedback. We’re really pleased to hear that the team was able to resolve the initial IT issue quickly and provide helpful support with the unit latch, even out of hours. Your comments mean a lot to us, and we’re always here if you need anything further.

Many thanks
Team Blue

Rated 5 out of 5 stars

Really pleased with our storage service…

Really pleased with our storage service from Blue Self Storage.
Good pricing & flexible arrangements , I would certainly recommend them.
Very good support from Alex.

20 February 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for taking the time to do a review Linda, hope you got all your stuff sorted with no issues and really pleased that Alex was a good support to you.

Many thanks again
Team Blue

Rated 5 out of 5 stars

Excellent site

Excellent site, very secure and well maintained. Friendly staff and good facilities.

20 February 2026
Unprompted review
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Reply from blue self storage

Thank you for your kind words Neil. We're delighted to hear you found the site secure, well maintained, and the team friendly. It’s great to know our facilities met your expectations. We really appreciate the recommendation and look forward to helping you again in the future.

Kind regrads
Team Blue

Rated 5 out of 5 stars

Very easy process

Easy to reserve the storage online, received clear instructions and everything worked smoothly.

13 February 2026
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Reply from blue self storage

thank you, we areg lad to hear you found our online booking easy, adn that everything waas clear, and overall a positive experience

Rated 5 out of 5 stars

Fantastic company

Blue self storage especially Rhiannon have been absolutely fantastic. In a time of desperation and need blue couldn't have done more to support us. The customer service alone has been second to none.

2 February 2026
Unprompted review
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Reply from blue self storage

Hi Richard, we are glad to hear that our team and Blue self storage were able to help, happy to hear you such a positive experience. thank you for the 5 star review

Rated 5 out of 5 stars

Great storage site

Great storage site, great staff and great service. What more can I say?

6 February 2026
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Reply from blue self storage

Thank you so much for the 5* review. Hope you settle on site and remember Wentloog is a platinum CaSSOA awarded site so you will get more of a discount off your insurance. Kind regards, Sharon

Rated 5 out of 5 stars

Easy 24/7 access

Easy 24/7 access, on site security with dog patrols. great value for money. Staff are on hand in the office and eager to help

5 December 2025
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Reply from blue self storage

thank yoy for your lovely review glad to hear you found our site secure and staff friendly and approachable

Rated 5 out of 5 stars

Friendly and helpful as always

Friendly and helpful as always,
Every member of staff is a credit to the company,

11 February 2026
blue self storage logo

Reply from blue self storage

Thank you so much for your 5⭐ review! We’re delighted to hear that you think the team are fantastic – we couldn’t agree more 😊

Kind regards,
Alex

Rated 5 out of 5 stars

The best warehouse

The best warehouse, warm welcome, excellent staff, accurate information, fast delivery, meticulous organization, stylish and neat, in short, you are the best.
And finally best discount

12 February 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for such an incredible review.

We’re delighted to hear that you received a warm welcome and found the team helpful, efficient and well organised. Your kind words about our facility and service truly mean a lot to us.

And we’re especially pleased you were happy with the discount too 😊

Kind regards
Alex

Rated 5 out of 5 stars

As usual very professional and…

As usual very professional and friendly, an excellent company from security to the office staff.
A model all companies should aspire to equal.

10 February 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your wonderful feedback.

We’re delighted to hear that you find our team professional and friendly, and that our security and office staff have made such a positive impression. Your comment that we’re a model others should aspire to truly means a great deal to us.

Many thanks
Alex

Rated 5 out of 5 stars

Big thank you to Courtney who made what…

Big thank you to Courtney who made what was for me a difficult process very easy and would definitely recommend, thanks again 😊

9 February 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Hi Damion, thank you for such a lobely review, we are glad that could make the process easier for yourself

Rated 5 out of 5 stars

The staff were friendly and…

The staff were friendly and informative, explaining exactly what I needed to complete my request

6 February 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for youor review we are glad you had a positive experience

Rated 5 out of 5 stars

Helpful staff

Helpful staff
Very considerate and efficient

28 January 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the 5* review. OUr staff will always go the extra mile! Hope your house move goes smoothly. Regards, Sharon

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