Bluesunset Reviews 

235
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, most reviewers were unhappy with their experience overall. Many customers reported not receiving their ordered items at all, leading to significant frustration. People also frequently experienced a complete lack of communication from the company, with emails being ignored and no responses to inquiries about missing orders or refunds. Furthermore, some consumers found that the products they did receive were not as described, often being cheap replicas or non-functional items. However, some customers also noted positive aspects of their purchases. Many people were satisfied with the product quality and found items to be exactly as described. For those who received their orders, the delivery service was often praised for being fast and efficient, with products arriving well-packaged and on time.

What people talk about most

Product

Users describe positive interactions with product, often praising the quality and how well items match their... See more

Quality

Customers consistently note positive experiences with quality, praising items like the anti-theft crossbody... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising prompt and fast shipping, with... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with timely completion,... See more

Service

Reviewers mention positive feedback about service, with some customers finding the service good and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the browsing experience, and once i made my purchase i really appreciate the follow up from Bluesunset. And i was very happy with the Diamond Hug Ring i received quickly after ordering. Really... See more

Rated 3 out of 5 stars

It came two weeks ahead of schedule. packaged carefully and safely. This stuff is excellent. The quality of the merchandise is outstanding. Strongly advised.

Rated 3 out of 5 stars

Many thanks to Bluesunset.I am glad to have found a beautiful nylon crossbody bag because I use Bluesunset.They gave me a lot of product assistance.

Rated 3 out of 5 stars

After searching for awhile for led bike rear light I found Bluesunset. This company was very prompt on responding and shipping out the order.


Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

235 reviews

5-star
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1-star

No history of asking for reviews

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2.4

All reviews

(235)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rubbish company

I ordered 2 colour by numbers books and only received two pen sets. I've written an email to ask where my books are as no received, no answer to email yet so customer service is non existing...don't waste your money this must be a scam

1 September 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

I never recieved my order so £30 basically stolen and it was supposed to be a birthday gift, customer service are non exsistent....DO NOT WASTE YOUR MONEY, waiting almost a month now

28 August 2024
Unprompted review
Rated 1 out of 5 stars

Over a month!

Its been nearly a month since i ordered by book from this website. Tracking with Shop and its been saying its in transit from china, Its said the same thing for a few weeks now. Don't know if i'll ever get my order, never had a reply from them when I've asked for updates. Not worth the stress

25 June 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Ordered the Father’s Day book and still not received it. I have emailed customer service and still no reply!

21 July 2024
Unprompted review
Rated 1 out of 5 stars

This is the worse company I have every…

This is the worse company I have every used I did get some items from them but they were not what I ordered and goods looked second hand and worn the trousers I got had a whole in the pocket and a pull in the leg the other two items were not the things I asked for after 3 emails still no reply they took my money and sent me rubbish BE WORNED DO NOT BUY ANYTHING FROM THEM

11 June 2024
Unprompted review
Rated 1 out of 5 stars

ORDER NOT RECEIVED

Ordered in April 2024 and still not received my item. Emailed their customer care and not had a response. Absolutely awful service. Never to be trusted and never to be used again. Just rubbish.

20 April 2024
Unprompted review
Rated 3 out of 5 stars

Ghosts! No replies

Edit 8/Jul/24: I am changing my review to 3 stars on the grounds that I just received products ordered. I still have not received any reply to my inquiries.

No customer service. Ordered a journal from them 3 weeks ago and no updates since. Order shows as ready to ship for 2 weeks. No replies from customer service. It is hard to believe this is a real store and not a scam.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam avoid

Ordered shorts in size xl. Shorts arrived and wouldn’t fit an infant. Unable to return as costs three times original payment for only a 30% refund. Total scam avoid at all costs.

28 June 2024
Unprompted review
Rated 4 out of 5 stars

Sceptical but no problems

I was a little sceptical based on reviews, but I have to say I haven’t had any problems receiving my goods. I was able to track the order from start to finish, still feeling nervous at that point in case the goods didn’t arrive. They did arrive within a timescale expected. The reason for a 4* is because the items are ok, not 5* but will do the job.

14 June 2024
Unprompted review

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