Bluettipower EU Reviews 

Beyond the product's technical specifications, which are already extremely competitive in the market, it features a pleasant design, very straightforward usability, and a well-crafted interface, both the physical unit and the companion app. Extremely happy with the purchase: shipping was super fast, and the customer care team was friendly and highly responsive. I would definitely buy again if needed.

Amazing products on good price. Pioneer in the industry!

I had a problem with my charger2 communication was long but, thorough it took a few emails. Wendy said “ try this try that . “ it improved but did not solve the issue. I was sent a replacement in the end . The new one has no issues whatsoever. Very happy with service!

I purchased the BLUETTI Elite 100 V2 power station from the official BLUETTI EU website in January 2026. After only 3 months of light use, the unit stopped turning on completely — no display, no sound, no response whatsoever.
I contacted BLUETTI EU support and provided all requested information including serial number, video evidence, and attempted all troubleshooting steps they recommended. Nothing worked.
Then I was informed that BLUETTI cannot provide warranty service because I am located in Ukraine, not within the EU. Nobody informed me of this restriction at the time of purchase on their official website. I paid full European price for a product that comes with no real warranty support.
The device has a known BMS firmware bug reported by multiple users on the BLUETTI Community forum. Instead of fixing it, BLUETTI support simply told me they cannot help and closed the case.
I am now forced to keep the unit permanently powered on with sleep mode disabled just to avoid it dying again — meaning the screen is on 24/7 and self-discharge is significantly increased.
€500 spent on an official product with zero after-sales support. Extremely disappointed.

I already had a Bluetti and it is an invaluable tool that works well.
The new one has extra useful features like working as a UPS which I wasn't even aware of when I bought it.
The new one has the mains transformer built in which is tidy

Recently purchased a bluetti 180 ac .after 8 months it completely stopped working. Customer service is honestly the worst I've ever dealt with .17 emails numerous phone calls and 3 weeks later the issue is still not rectified and the unit is completely out of use. I feel totally ripped of by bluetti .seriously who ever reads this review do not touch them .they're great at taking your money but when the unit as an issue they simply do not want to know .

Good price and functionality. Rapid delivery. Excellent build quality.

Outstanding product. Reliable

What a great customer support. The level of customer service is overwhelming. That, combined with an excellent product for an excellent price, is absolutely all that you would want to expect from a company.

An excellent product with great specs. Everything you need in one box, all plug and play. Great feedback with the seller.

I ordered a power station on January 18 and paid in full. At the time, the website showed a normal “Buy” button, with no indication that the item was out of stock or a pre-order.

It took 14 days for the order to be handed over to the shipping company, and during that time I received no updates about any delays. Around day 4–6, I contacted support because the status remained “Processing (Unfulfilled).” I received a generic, clearly AI-generated reply saying everything was fine and mentioning possible Black Friday delays (right, in January). None of my specific questions were answered. Each email response took about two days.

A few days later, I emailed again and asked to speak with a real person. Only then was I informed that my unit was expected to arrive and ship by the end of the month. The shipment label was created on January 30, and it left the warehouse on February 2.

During these two weeks, the website was updated to show shipping by the end of the month, and the “Buy” button was changed to “Pre-order.”

I am very disappointed that Bluetti did not clearly communicate that the product was out of stock. I needed the station urgently and would have purchased elsewhere if I had known about the delay.

The decision was easy because a friend has one and we used it in their camping van on holidays last summer. Then, when I ordered it, everything was easy, and the after sales service was super available. They warned me of potential dlow-downs in delivery and explained why, then promptly answered my email question about it, and in the end it has already arrived today in a drop box! All very fast and efficient! Thank you!

Simple website, easy to buy with q huge promotion!! Every step on shipping it has been shared with the me.

Very cool Power Station I buy the Élite 200 v2 , all my elettronics equipment work fine at home, in here still winter, I dident yet use the solar pannel, If the solar pannel work fine I plan to buy another 2.
Very good communication with customer service
Thanks Bluetti

Order processing is great, shipping is fast and the products are really great quality. To me, the cherry on top is the amazing after-sales service. I had an expansion battery that started causing errors when connected. Bluetti allowed me to send the unit back for repairs and it was returned to me within a week and is working perfectly again.

Have just bought Bluetti Elite 100 and 200 v2 plus one 500W panel for minimum house power backup requirements ie fridge/freezer, internet router, TV, computer/phone charging, kettle and evening lighting (minimum 2 rooms required) following number of power cuts. Note have gas barbecue to cover cooking needs. Have performed ‘dry-run’ to prove equipment works, very simple and quick (5 mins) to plug in the above appliances. No actual power cuts incurred since purchase so nothing further to report.

Hi, I'm from Ukraine! I've been using BLUETTI products for a year now, I'm very satisfied with the products themselves, I won't say that I'm delighted with the prices, but probably the demand dictates valuable! Initially used BLUETTI AC200 MAX then bought BLUETTI AC200 PL thank you for the product!

I ordered your station almost 4 years ago, when the war started in our country. We are from Ukraine and unfortunately the light started to disappear.
The station is very good, it was enough for light in the apartment, the Internet, and to charge laptops. We are still using it.
The other day I ordered a more powerful Elite 200 V2, and we plan to give this one to my parents for use.

Update: bluetti arranged another collection of our return, they didn't come to collect. Seeing as how it was collected and briefly lost by a courier - and bluetti advised me I was responsible for returning the items, and that the items might be lost - I no longer have any faith in the company.

They are using AI to respond. I can honestly say there were about 10 apologies in the last email alone.

Sick of being fobbed off. Also think they are based in china... Not Europe. As they don't reply in the day often.

The whole experience has been a disaster. I just want my money back for items which are unfit for sale in my country.....

Will update if they ever manage to sort. But my advice is avoid!

Bought an apex 300 and other kit totalling almost 3k. It arrived in republic of ireland with EU plugs. There was no mention of this. Yes i could use adapters, but that would have meant buying 6. So I decided to return and buy in UK - so I dont have to.

You cant buy from Bluetti UK in ROI, although Bluetti EU were not aware of this.

arranged a return. they send booking confirmation for return instead of labels. They arranged collection, but it wasnt done correctly, so the items were lost for a while with courier but returned. I have now asked them to send labels for me to put on for the collection to save issues, they have again forwarded me an order confirmation for the collection - no labels. I have asked for labels again....
This has gone on for almost 2 months now. All I want is my money back. They take a day or 3 to reply - so not prioritizing customer service at all. I have even called the office and left urgent messages for them to reply, nothing.

Even if I was to keep them, the customer service is SO bad.
One email offered a full refund when the items were lost. Then an hour later they emailed again to say they were no longer offering this as the items are high value.

Im sorry but check with your managers before emailing the customer maybe?
I dont even think they know the difference between ROI and north... Brexit doesnt help this matter.
But you cant sell high value items to customers with the wrong plugs on. Its just poor service.
Hopefully they will sort this out and I can get my money back to buy again in the UK.

If a ROI customer had issues and needed to return an item, this process should have been set up ready for staff to follow. As it is they are just guessing what to do,

The equipment is very good