BlueWhaleSpa Reviews 1,328

Had my Hottub delivered today by Zen and Hubert they was absolutely fantastic,they had to go through the neighbours house with the hottub a bit of a route but they done it without any problems they also explained everything to me that l needed to know on the hottub.
I like to thank all the team from Bluewhale spa for the fantastic service.
Would I buy from Bluewhale spa
again yes I would

Absolute pleasure dealing with the whole team at blue whale spa, start to finish very helpful informative and reassuring,. would highly recommend to family and friends,. thanks again for the hot tub

Great service
Delivery was on time and they accommodated when we wanted the delivery and time
Andrew Brunton was our contact and very helpful throughout the process
Would not hesitate to recommend

Andrew Brunton was fantastic to deal with, I was a new in the hot tub game and with so much to choose from he made sure I was getting everything I needed from the tub. He also provided me with some complimentary chemicals etc which was a great gesture.

The install team were absolutely fantastic, couldn't be any more helpful. They listened to my questions and at no point was anything too much trouble, great guys.

I would fully recommend Blue whale spa from a buyers point of view and hoping their aftersales is there to match!

I have had my hot tub a year now really pleased with it. Great product.

From start to finish Andrew Brunton was very helpful and informative, from helping to chose our hot tub to arranging delivery at the right time for our project. Both the delivery guys Trymore and Edmore got the hot tub installed and talkme through everything in great detail. I would highly recommend Blue Whale Spa for both products and customer service.

Just had our hot tub delivered.
Excellent installation by John and Sorin. Very professional. They gave us a run through of how to set it up after installation. Would definitely recommend Blue Whale Spa.

We have just purchased a hot tub through Andrew Brunton in sales. He was very helpful and not at all pushy and arranged the right product at the right price. Pre-delivery communication was informative, and everyone is very friendly and helpful. The tub was delivered and installed by a couple of great guys, Duane and James. They arrived on time and worked swiftly and skilfully to get the best set up and were very conscientious throughout. I had a couple of queries after installation, and they were dealt with courteously and immediately. I believe they are a very customer focused team.

We bought our Fontana hot tub 7 years ago. We paid in installments to make it more affordable. We still use it regularly as it is so relaxing after a busy day. The quality is fabulous....with colour changing lights, fountains, amazing jets and speakers to listen to you favourite tunes. The tub easily fits 6 people and even has drink holders. The service from the team has been remarkable. If you have any questions or concerns, they will be at the other end of the phone to help you! A special thankyou to James for his amazing service. 😊👏👏👏

Absolutely fantastic…
From the initial conversation with Fiona, I knew this was the company for me…
I had no idea what I wanted but it was clear Fiona did…
Installation guys were great, very efficient and VERY tidy…
Overall I would highly recommend BWS for your hot tub bliss…

Visited the showroom in Nottingham in late July, the team there were brilliant, just simple good advice and no pushy sales tactics at all (I hate people trying to “sell to me”). We weren’t sure what we wanted and went away with clear info. We decided a couple of days later and placed the order over the phone.
The hot tub was delivered and installed a couple of days ago, (around 5 weeks after order) really helpful chaps doing the delivery install and plenty of info provided before hand on what was required. One of the installation guys even gave us a full rundown of what we needed to do (and what not to do).
We had it setup and ready to use and were in it the following day, it’s awesome.
We thoroughly recommend the team at Blue Whale, especially Andrew Brunton, he is super helpful.
We just need to get our heads around the daily chemical testing which with all the info seems fairly simple.
100% recommend these guys if you want a spa without pressure sales tactics. 👍🏻👍🏻👍🏻

We have bought a 6 person hot tub from Andrew Brunton last month. We viewed some in their showroom and they delivered it 2 weeks later.

This has exceeded my expectations due to aftersales care including the delivery agents taking the time to go through everything and giving tips on usage.

We also have an encyclopaedia of your tube videos sent from Andrew which help for a beginners like us to maintain and treat the water with confidence.

Would recommend

We got our Hot Tub back in March/April 2025. Delivered and installed by two cracking lads who went on to describe how everything works, and how to look after it. Maintains temperature really well. We did speak to the office later on to get details on how to change one of the pump settings, which they described perfectly. We started off at first using Bromide, but later changed to chlorine base as the balance was a bit tricky to maintain. There is someone in the hot tub most nights/days and it works perfectly and is not costing the earth to run. Thoroughly happy with both product and service

From first conact to delivery and set up by team great customer service and aftercare

Just like to say how am impressed with this from buying my tub to the delivery and installation this company been 5 star experience all the way

From thinking about a hot tub to it being delivered I was given amazing advice, picked the right one for me and the family, extra shout out to Fiona who managed the purchase and made it all super easy!

Since being installed Fiona even checked back directly to ensure I was happy.

Thanks Fiona and Blue Whale Spa’s!!

We purchased our hot tub from BlueWhale Spa after recommendation from a family member. And we couldn’t be happier.

With no sales pressure, Andrew Brunton offered guidance up front and emailed various installation and maintenance videos so we could fully understand the process and carefully consider our options.

Once ordered and prior to delivery, BlueWhale offered a free hot tub upgrade when they discovered a problem with our unit during their pre-installation quality control check. Of course we accepted and took delivery in March ‘25.

Their installation team arrived on time and couldn’t have been more helpful or friendly. They answered every question and ensured our tub was positioned perfectly before guiding us through set up process. Every item of packaging was taken away with them leaving our garden spotless.

Seven months following installation our only regret was not taking the plunge earlier! If you’re considering purchasing a hot tub, we’ve absolutely no hesitation recommending BlueWhale Spa.

Ordered the hot tub from Fiona at the blue whale showroom and I was very impressed with the way she guided us through the whole process. Delivery and installation was smooth and efficient. I was given lots of helpful advice on maintaining the hot tub. Many thanks for the great service
Gerald Walker

Wow, where do I begin….. after a few years of debating whether to buy a hot tub we decided to take the plunge and take advantage of an offer at our local Costco who sell Blue Whale Spas. Within 48 hours of placing the order I had a call from Andrew Brunton explaining he had our order and looked forward to booking in a delivery date within a few weeks.
Our access to the garden is not easy and has two levels compounded with the ideal place for the hot tub to be as being sunken into the ground (formerly a fire pit) Andrew assured us that as long as we prepared a clear route then the delivery team would do their best to accommodate.
All during the process we were sent various emails explaining the process and video links to get ourselves prepared.
Day of delivery - we live in Glasgow and after a long drive as well as installing another hot tub prior to ours came the happiest install team in Trymore and Edmores. They set to work surveying the delivery and after much struggle and engineering feats had the tub in place. All along the way Trymore covered off what he was doing and then gave us an overview of the features and what to do next.
In summary we would highly recommend the team at Blue Whale Spa as the service was excellent and they will do whatever is needed to meet and exceed your expectations , Thank You !