B&M Stores Reviews 5,811

I frequently shop at the Stockton on Tees branch. I have found the staff to be friendly, helpful and professional. It has made the shopping experience a pleasure.

Visited DIDCOT store on a Sunday afternoon. Was very busy as expected.

We needed help in the garden centre. DAN was amazing. So helpful. Thank you.

Brilliant customer service! I needed to return an item that had become faulty at just under 12 months old. Didn't have my receipt anymore and thought all was lost. Phoned customer service,connected quickly even on a Saturday & Isabelle was brilliant! Polite and so very helpful. Tracked down my purchase from my bank card records in seconds and emailed new receipts for me to take the item back to store. So glad I called them, wouldn't hesitate to use this service again! Same courtesy was shown to me in store when I exchanged the items using my new receipt. Well done all at B&M!👍🏻

Watch this lot of scammers! They're back to the old ways of 15 years & more ago. Only bought a few things from there in passing & back to their usual tricks one of the items was out of date, having been diligently looking at food stuff with many out of date & many more about to go out of date one of my item slipped through the net, this time was the last time.

Brilliant customer service and very helpful Thank you Lisaa ❤️

Would like to thank staff member Phil at the ashington, Northumberland branch. Who helped me throughout my two visits today (2nd May 2026) with heavy gardening items. Polite, friendly, and helped us find everything we needed, as well as lifting everything in to the car. He also assisted in helping us find a suitable solution to what we needed. Thanks Phil ☺️

I visited the meteor centre B&M where I have been shopping for years. I had a query with the assistant manager and she was rude and did not help in any way. I asked for the manager and she told me he had gone home. I shall now be going to the spondon one. Which is a shame because the meteor one is nearer for me.

My garden chair had a slight fault which wasn't apparent as the armrest was bubblewrapped. I (with no transport) had been fortunate enough to be taken to the Drakehouse shop. I live in Worksop and couldn't get back there. The Manager at Worksop not only arranged for another one to be delivered to the Worksop store but a work colleague there brought it for me (as the Worksop store did not stock that particular design)and I had it the following day. I now have four very comfortable 'rattan' chairs and a lovely round table with a glass top. As always, I find B & M goods excellent value from my new hacksaw to all my household items and my microwave.

Very helpful staff in store and online.

Excellent customer service from head office by a lady called Isobelle who sent me a copy of my receipt by email so I could replace an item at a shop 60 miles from my home town as I’d left receipt at home. Was a little unhappy that local shop couldnt just replace faulty part without receipt. Lesson learnt keep receipt with goods purchased until opened and checked in full working order.

Big thank you to Jack in the garden centre at B&M Leckwith, Cardiff. This is the second time he has helped me - great customer service, friendly, on hand with advice and he offered assistance straight away with my large trolley of compost etc - even loaded my car. Great employee.

Appallingly rude staff at Blackpool store. the women were always rude

I visited the Wales CF31 3XX branch. While looking for some *CHEAP* plastic large boxes and I came across a big box of Ty-Phoo tea. They had 2 sizes on the shelf and 2 price tags. Both were £2 even though one box was much bigger than the other. The big box had a "50% extra free" sticker on it. So I picked up the bigger box and put in my cart. I added some boxes to my cart (not what I was after but ok for other stuff). When I got to the checkout I saw there was no way to verify the price of what went through the till so I added up the price in my head. Not hard, only three items. One set of boxes were £9, the other set was £8 and the tea should have been £2. A total of £19. The cashier asked for £20. I queried this and was tolds the tea was £3. I complained and the cashier shot off (warp 1), went to the shelf (easy to see from where I was standing) took 2 price tags of the shelf and brought them back to the till. One showed £2 and the other showed £2.50 (crossed out) reduced to £2. No other price tag. I was told the box I had was probably £3 and that was that. I left the box of tea. I would rather spend more elsewhere than get conned into buying it at B&M. So, no way to verify what you're paying per item and if you don't keep a clear head and work out what you should be paying before hand then odds are high you wont get the bargin you were let to belive you were getting... This is clearly BAIT and SWITCH!!! I feel bad for the staff as they are only doing what they are told. The people really to blame are those fiddling with the prices and telling the staff what to do. Send the managers and owners a message - boycott B&M

Great customer service. I had to return an item I purchased however I did not have the receipt but after speaking to Customer services they were able to find my receipt online & then send me this via my email so I could show the cashier. Thank you

I love bnm and always will, staff are fab in my local store and cant thank jane from customer service enough for helping me sort something out!

Always had such great service at the B&M in Barnstaple that I had to write a review. I always seem to need help finding things or advice and today was no exception! Firstly I was looking for mats to go under a pool and I asked a busy shop assistant in the store. She didn’t hesitate to take me to the hot tub mats. When I told her they were a bit expensive she walked off… only to come back a couple of minutes later with an ideal solution to my problem! I was so touched that she taken the time to have a think about my needs and grab them for me that I had to ask her name… thank you Patsy!!
Then there’s Billy who is always so keen to help and put a positive spin on things! He just doesn’t take you to the item you asked for, he explains, ‘Toothbrushes are here and the soft brushes are here, firm here and at the top electric. I’ll just be over here if you need any more help!’ A complete diamond!!
I then had to ask someone else for help with something to help clean my gutter and Darren cane to my rescue and again we came up with a perfect solution! He even checked stores to see if he had any disposable bbq’s, which he got and put in my trolley! Any other store probably would say ‘if they’re not there, we haven’t got any!’
Then last but not least Oliver who served me on the tills saw that I had a disability and would have trouble loading car and offered to find help (without me having to cry or ask haha) You saved my back Oliver, thank you!
The staff here are just a delight! They seem to go over and above common standards of customer service and I wanted to say a big thank you to them (and all the people I haven’t mentioned as everyone I spoke to helped I just didn’t get all of their names!) You can tell the manager is great as friendliness, team work and great customer service seems paramount in this store! I hope the staff here are fully appreciated as they really do such a great job!!!

Great experience with Lisa in customer service, super friendly and answered all my questions with a resolution to get my money back, thank you!
Only negative is with b&m, I would like to exchange the faulty item for a new one but no option to do this other than to wait for 2months for stock to come back into store.

The experience and customer service from Mel Tamworth 774 is exceptional she does her absolute hardest to help customer requirements I went in today with one of the school mums who required gas canisters for camping and Mel went above and beyond to get the product. What a wonderful lady.

Visited gallagher retail park store in coventry, trolleys not stacked properly and bashed into my car denting it. Phoned head office said rely in customers putting trolleys back and wont accept liability. Just about sums this shocking company up!!

What a useless answer🙄

The lady that helped me was extremely polite and efficient