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Bobtail Reviews 245

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I’ve had an awesome experience working with Bobtail. Their team is super professional and really stays on top of communication. The reps consistently check in, follow up on loads, and make sure eve... See more

Company replied

Rated 5 out of 5 stars

Good team of professional staff members Ready to help and guide you 24x7 Very cooperative and positive attitude Fast and hassle free transactions App is easy to use simple steps to download... See more

Company replied

Rated 2 out of 5 stars

The amount that was originally allocated to the company on the fuel card has been lowered although it was paid on time every Monday. We have shown proof that we can pay so I didn't understand the rati... See more

Company replied

Rated 5 out of 5 stars

Being a new business owner and a one man operation can be challenging most times. Bobtail Factoring really eases the majority of burdens by making sure you have your funds when you need them most, imm... See more

Company details

  1. Alternative Financial Services

Written by the company

Bobtail provides freight factoring and fleet cards built on transparency and fairness to help carriers grow their businesses.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Told us that they wouldn't factor…

Told us that they wouldn't factor carrier on a load for us because we don't meet the criteria. Then wouldn't explain what the criteria was...

Edit- company called me and explained. Apparently I just needed to ask for a manager. It has now been approved.

12 December 2023
Unprompted review
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Reply from Bobtail

Dear Jenna, thank you for reporting your experience to us. We apologize for the miscommunication and frustration that it caused.
With your feedback, we were able to address the gaps in our processes that will help our team respond to inquiries better in the future. We understand that you talked to a Team Leader here at Bobtail and that they were able to resolve your concerns. Thank you in advance for updating your review!

Rated 5 out of 5 stars

The service is excellent

The service is excellent, Elmer Valladares is the person that help me

14 September 2023
Unprompted review
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Reply from Bobtail

Thank you for your kind words! Elmer is a fantastic member of our team -- we're glad you noticed!

Rated 5 out of 5 stars

Bobtail Review

I really love how Bobtail agents carry themselves. They showed patients helping me get set up. They have the best customer service especially Ms Coralia Mejia. She represents the company very well. She really is a super support to me and my company.

13 September 2023
Unprompted review
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Reply from Bobtail

Thank you, Elnora, for your kind words! We're so glad you've had a positive experience.

Rated 5 out of 5 stars

BOBTAIL..... The Best!

ABSOLUTELY love this factoring company!!!
We used Bobtail in 2019 (Debby and Gurvir were amazing) so this year when we ventured back into trucking, I did not hesitate contacting them again to get my factoring set back up.
My new Rep >>Jay Vasquez<< always responds quickly when needed and has been extremely helpful and knowledgeable -- Thank you JAY!
***If you are reading these reviews trying to decide on a factoring company - go ahead and get signed up!! You will get GREAT customer service, plus no hidden fees, no contract, easy to use platform, and quick transfers*** Thank you Bobtail

1 September 2023
Unprompted review
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Reply from Bobtail

Thank you so much! We're so glad you've had a positive experience with our factoring service.

Rated 5 out of 5 stars

Thank you Bobtail

Hi my experience working with Maria santos she always keeps me updated when she gets something new to keep my company running I appreciate your hard work I recommended anybody that is starting a new company to get to know Bobtail thank you Maria for your help she take good care of her costumes.

22 August 2023
Unprompted review
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Reply from Bobtail

Thank you, Hector! Maria Santos is indeed a superstar, we agree!

Rated 5 out of 5 stars

Excellent factoring fees

Excellent factoring fees. Timely and prompt disbursement of funds. Good customer service in regards to getting back in touch with you regarding any issues or questions. They have updated their app where it is interactive, user friendly and easy to scan documents. I am an experienced owner operator giving this review for all my fellow drivers out their. This factoring co. Has been very helpful for my buisness for more than a year since I retained them.

11 April 2023
Unprompted review
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Reply from Bobtail

Thank you, Deanail! We love doing business with carriers like you.

Rated 5 out of 5 stars

Very helpful staff!

Very helpful staff!
Quick processing times!
Wonderful transparency!
Helpful and easy to use credit check!

24 March 2023
Unprompted review
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Reply from Bobtail

Thank you, Louis! We love doing business with people like you.

Rated 5 out of 5 stars

Bobtail have and awesome team

They have and awesome team. There on board team help you every step of the way. Making it easy to set up the account and summit invoices. Note, they have customer rep. in English and Spanish. For me that's a BIG plus.

23 March 2023
Unprompted review
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Reply from Bobtail

Thank you! We love doing business with carriers like you. I'm glad you're getting value from our service.

Rated 5 out of 5 stars

Fantastic company

Fantastic company, looking forward to work with them

20 March 2023
Unprompted review
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Reply from Bobtail

Thank you, DFG Express! We love doing business with carriers like you.

Rated 5 out of 5 stars

Fantastic job done by experts

Fantastic job done by experts, love to work with the team 102, look forward to keep working with them, good luck christine keep helping as you always do

12 October 2022
Unprompted review
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Reply from Bobtail

Thank you, Prithviraj! We so appreciate your kind words and your business.

Rated 5 out of 5 stars

Very helpful and knowledgeable

Just was on the phone with Rep.Noah with Bobtail. Discussed bad rap with other factoring company. He was very helpful, polite, patient and knowledigeable in the information about and what I need to do to get away from the other factoring company. Definitely looking forward to working with them.

28 July 2022
Unprompted review
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Reply from Bobtail

Thank you, Jeff! We appreciate your very kind words.

Rated 5 out of 5 stars

5 STAR Factoring Company!!! You won't regret it!!!!

5 STAR: Customer Service, if I could rate in higher I would!!!!

Bobtail is an awesome Factoring company... The people that work there are so kind hearted. I'm very particular about who I deal with. I MUST say that I love them. I prayed for God to send good people to help & guide us with our Business. My Heavenly Father did just that!!! I have (not) came across a bad apple. I won't add the yet word, because I don't believe they have any bad apples... Please do yourself a favor & work with Bobtail. They do have other useful programs other then factoring. Check them out!!!! Be Blessed & Stay Safe!!! PEACE

13 April 2022
Unprompted review
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Reply from Bobtail

Thank you, Teresa! We love doing business with carriers like you. Thank you for the very kind words

Rated 5 out of 5 stars

Debbie your outstanding we are still…

Debbie your outstanding we are still going through a battle but I know your services will prove us to be correct. Debbie paid attention to detail, was honest and truthful a great Stewart of Finance.

Thanks Company Owner.

24 March 2022
Unprompted review

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