The Boiler & Install Company Reviews 

433
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful attitude, and clear communication throughout the entire scheduling and planning process. Many reviewers highlight that getting a new heating system and boiler installed was made exceptionally straightforward, fast, and completely stress-free for households. People note that the expert engineers always arrive precisely on time, complete the manual work efficiently, and leave properties completely clean and tidy. Some people also felt that the initial quotation and final installation stages were handled smoothly without encountering any sales pressure whatsoever.

What people talk about most

Service

Reviewers express immense satisfaction with the service, highlighting professional engineers who arrive on... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently praising the team's patience and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased with the service. Josh scoped the job via video call and provided a clear quote at a reasonable price. The initial installation date was a bit further out, but as I had no hot water it... See more

Company replied

Rated 5 out of 5 stars

Great service from Dale & Jeff! Speedy quote, quick install, but the customer service & comms were perfect. Professional team, work cleanly and super helpful. Hopefully won’t need to use again b... See more

Company replied

Rated 5 out of 5 stars

Chris arrived on time to carry out the survey and clearly explained several options, helping me choose the one that best suited my needs. He came across as very knowledgeable and answered all of m... See more

Company replied

Rated 5 out of 5 stars

Dale provided excellent service throughout keeping me informed on my options, best choices and making the process clear and easy and ensured a fast turnaround on getting me a new boiler. Jeff... See more

Company replied


Company details

  1. Boiler supplier
  2. also in
  3. Central Heating Service
  4. Gas engineer
  5. Gas installation service
  6. Heating service
  7. Surveyor

Written by the company

We pride ourselves on quality work and customer service on all jobs, for all customers throughout the South-East.


Contact info

4.9

Excellent

TrustScore 5 out of 5

433 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.9

All reviews

(433)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good people to get a boiler from

Excellent and clear discussion on options for replacing our failing 12 year old potterton. Reasonable price. Great,trouble free,mess free and fast installation followed by comprehensive briefing from patient young engineer. Only one annual maintenance visit so far but that was as good as the installation and as reasonably priced.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Best central heating company. We had problems with our old boiler and…

We had problems with our old boiler and the manufacturer could not put it right. I spoke to Dale at Harrisons and he went out of his way yo help us, bearing in mind that we are pensioners on limited budget. He arranged everything for us, even the finance. The fitters came on time took away the old boiler and installed a combe boiler, which is more efficient, they even set up a service plan so we do not have to worry about unexpected bills.Overall we can't find
any fault with Harrisons, and would recommend them every time.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

New Boiler System

From the start with Danny in the office to the installation by Dave, the service provided by Harrison Boiler + Install was exceptional.

It truly felt like everyone cared about the customer and their needs, rather than just being another company trying to finish the job quickly for money.

Dave removed my old boiler system, including the tanks, and went the extra mile to connect all the pipework under the floorboards.

I am really impressed with the service and will highly recommend Harrison Boiler + Install! I don’t think I will use any other heating company again!

Thank you!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional. Excellent service. Finished work fast. Called on the weekend at 7pm via whatsapp and got respond in 1 minute. I cant recommend more.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Professional, experienced and customer friendly boiler installers

Our boiler decided to stop working so in panic mode, we started searching for the most appropriate and cost effective options. Harrison Boiler+Install team was the 1st to be contacted and they called over the weekend which was really pleasant and unexpected. From the initial discussion over the phone and video call, all was decided within a matter of a day. In the meantime, the other installers were either far more costlier or were not offering the same services. Danny and Dale from Harrison simply managed the entire process and got the new one installed within 24 hours of confirming my order. Definitely recommending to anyone who wishes to replace their boiler and related services.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

I would completely recommend Harrison's…

I would completely recommend Harrison's for their technical knowledge, efficient installation and customer service. The install was carried out neatly and the engineer explained my new boiler and how to control it with Hive.
The whole process was simple and quick including arranging the finance.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

They delivered

I had to replace my boiler so contacted several companies for advice, guidance and quotes. Harrison’s were fantastic, Danny and Josh were very helpful in every aspect explaining the pro’s and con’s of each option and thier quote was clearly laid out detailing every aspect. I decided to place the order, today the engineer arrived on time, covered all the work area and staircase. He worked tidily and cleared up afterwards although there was no mess. He fully explained the system and its features. I cannot recommend Harrison’s highly enough.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

A great company

A great experience from start to finish. Danny was extremely helpful and answered any questions I had very quickly. Jimmy turned up at 8am and was very professional. He left the area clean and tidy and was even as quiet as possible when I had to jump in to a quick work meeting. I am extremely happy with my new cylinder.

28 May 2024
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the installer…

I was very pleased with the installer of my new boiler. Paul was hardworking, positive and did a very good job. Unfortunately I had a water leak from the new boiler straight away and pleased to say that Dale made sure this was dealt with that evening. I was impressed with the quality of workmanship and attitude towards the customer.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Paul who Attended at 32 Flaxley Road

Paul who I attended at 32 Flaxley Road today Monday 13th May was excellent in all respects.

Oh boiler was removed and the new one replaced with a minimum of fuss was very accommodating professionally competent.

Did the job with a minimum of fuss and will be grateful for the way he tidied up all the excess Waste that needed to be cleared from the site.

I hope the new boiler when I worked well and if so, I will consider the job 100% professionally done.

Thank you very much, SM4 6LJ

13 May 2024
Unprompted review
Rated 5 out of 5 stars

10/10 service.

Ehsan was great, we did a really quick video call to assess the boiler. The guy (Chris?) turned up as scheduled and was really lovely, got the job done quickly and with no fuss. Felt at ease whilst he did the work. Super straightforward. Unfortunately my building fire alarm was going off all day due to some testing, Chris was a gem about it - despite the headache it was inducing in us both!

9 May 2024
Unprompted review
Rated 5 out of 5 stars

I was let down by my boiler cover with…

I was let down by my boiler cover with HomeTree, in the end I installed a new boiler.
Danny worked tirelessly to help me get the right boiler and make sure that the install met the current regs (not easy). Jimmy the installer was amazing quick efficient and tidy.
I had at least 4 competing quotes - these guys just went the extra mile.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication from day 1. The engineer(Jim) who installed our new boiler was very experienced and knowledgeable and a really nice chap. I have just signed up for next years boiler service under their monthly plan, thanks to Jim. Well done. We will definitely recommend Harrison Boiler and Install to anyone who needs a new boiler. Thank you once again Peter and Barbara.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Complete Fresh New Heating System

They didn’t highlight to me at the beginning that I had an asbestos wall which I needed removing by another company. This was annoying but understandable. They were happy to begin once removed.

Josh and Paul showed a real genuine passion for doing the job. Josh especially was always on hand to answer questions and settle my nerves.

What they did for me:
Decommissioned and removed old boiler, water cylinder.
Decommissioned water tank.
Installed new unvented cylinder and boiler.
Fixed my awful water pressure.
Installed Hive.
Fitted new TRV body on a heater.

11 April 2024
Unprompted review

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