Boilergenie Reviews 

662
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient service, noting that engineers arrive promptly, work cleanly, and handle full heating installations smoothly. People also highlight the exceptional customer support and rapid response times when dealing with unexpected boiler issues or routine annual checks. Reviewers appreciate the polite and professional demeanor of every technician involved in the process. However, some reviewers noted that communication could occasionally be improved, especially regarding appointment updates, arrival times, and reaching out to staff during busy periods. A few customers also experienced unexpected boiler faults or reported issues with initial setup cleanliness.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, timely... See more

Staff

People report positive experiences with staff, frequently highlighting that engineers are polite, arrive on... See more

Customer service

Customers had positive experiences with customer service, frequently praising friendly staff who explained... See more

Product

Clients share ambiguous opinions on product installations, with many reviewers praising the solar panels, new... See more

Quality

Reviewers mention mixed feedback about quality, with several consumers praising the high quality of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. We’ve been using them for four years now. Nothing is too much trouble for them. Our pipe outside froze in early January and therefore our heating went off. They answered the phone stra... See more

Rated 5 out of 5 stars

Excellent customer service by Ally fast response to questions. Engineer was prompt called in advance, polite and carried out service and minor repair to boiler to a high standard. Very reasonable pric... See more

Rated 5 out of 5 stars

We needed a new boiler After seeing boiler genie advertisements on TV. We Decided to go with them From calling them to installation was very quick and efficient. Paul engineer arrived on tim... See more

Rated 5 out of 5 stars

Boiler Genie have kept in touch since installing my mum’s boiler which is fantastic. Simon sent me a message with a great time window and was courteous, pleasant and professional when he carried out t... See more


Company details

  1. Gas installation service
  2. also in
  3. Boiler supplier
  4. Heating service

About Boilergenie

Information provided by various external sources

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Boiler Genie website is designed to allow you to receive quick and accurate quotes for your new boiler or central heating system

Contact info

4.8

Excellent

TrustScore 5 out of 5

662 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(662)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had my annual service done

Just had my annual service done, great work done in a professional manner,no worries for another year.Dave our usual engineer was cheery and helpful always makes sure that he explained everything that he was doing.would rate this company highly.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

excellent service.

Boiler engineer Paul was very professional, pleasant, respected my property, my boiler was fitted in hours, would highly recommend Boiler Genie.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

Heating installed

Had boiler genie put Air source heating in for me company were very professional from start to finish and would highly recommend them to anyone

7 November 2023
Unprompted review
Rated 5 out of 5 stars

New boiler installed

Boiler Genie recently installed my new boiler and were very professional from the initial survey to installation completion, no hassle and no mess !
The engineer, Kenny McCormack was brilliant.

30 October 2023
Unprompted review
Rated 5 out of 5 stars

The engineer was very friendly and…

The engineer was very friendly and professional at the same time. He worked away and let us get on with working from home. I even enjoyed hearing him singing away to the radio as he worked haha

He was polite and didn't seem annoyed when I forgot he needed the gas turned off and used the gas cooker just before he needed it off. He wasn't annoyed and didn't make me feel rushed even though it was my mistake.

He talked me through everything he'd done and showed me how to use the new settings and demonstrated them working.

He let me know what to expect next and gave advice on an issue with a valve that was out with his remit but helpful

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Boiler Service

First service purchasing the boiler from Boiler Genie. Office phoned ahead to let me know engineer was on his way. The engineer was efficient, polite and friendly. Couldn’t ask for any better.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Engineer was very polite and courteous

Engineer was very polite and courteous. He had a slight wait for me to let him into my premises but he wasn't annoyed or rude which can't be said for everyone. He got about his business in a quick and efficient manner and had the job completed quickly. The engineer explained what had been done and concluded his service in a positive manner.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service. Liam and David couldn’t have been more professional, knowledgeable and helpful. We’d had the boiler fitted last November; first class service at that point and even better yesterday when we needed help with the central heating because of human error on our part. David could see straight away what the problem was and fixed it; made all the necessary checks and went on to his next job with a smile. Boiler Genie will be coming out to do our annual service in a few weeks - I wouldn’t go anywhere else now.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

New boiler installed for £250 using…

New boiler installed for £250 using local authority grant scheme. Excellent planning and survey work meant the install was quick and very limited mess all tidied when done. Derek Harkin who fitted boiler was excellent, not only did a good job but provided great advice on how to make sure we minimise gas use
Thanks to the boilergenie team, would recommend without hesitation
Jim Burke - drumpellier lawns

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Boiler service

New boiler installed last year by boilergenie. No mess and job well done. 1st service done today, again great job from booking my preferred day and time to all communication with fitters and telephone staff.

29 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Use boiler Genie every year to service my boiler. Their team are polite and respectful. David who services the boiler is always quick and efficient.

26 September 2023
Unprompted review
Rated 4 out of 5 stars

Boiler genie delivered a very good…

Boiler genie delivered a very good service and i have little to complain about apart from feeling the communication could have perhaps been a little better. All staff I did speak to were very friendly and the installation was straight forward. I would definitely recommend boiler genie in the future.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service

Sharon was my first point of contact and she was friendly and helpful.She listened to me patiently and assured me that my heating problem would be solved and sure enough everything was promptly back to normal. Thanks to David too.
Sharon was great and her competence proves the high quality of Customer Service.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Boilergenie was extremely helpful and professional

Boilergenie was helpful, efficient and completed the installation of our new boiler without fuss and within the agreed timeframe. Their engineer was friendly and all the paperwork was completed without any fuss. I was very impressed with their services from start to finish.

28 August 2023
Unprompted review

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