Boilergenie Reviews 

663
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff and efficient service, noting that engineers arrive promptly, work cleanly, and handle full heating installations smoothly. People also highlight the exceptional customer support and rapid response times when dealing with unexpected boiler issues or routine annual checks. Reviewers appreciate the polite and professional demeanor of every technician involved in the process. However, some reviewers noted that communication could occasionally be improved, especially regarding appointment updates, arrival times, and reaching out to staff during busy periods. A few customers also experienced unexpected boiler faults or reported issues with initial setup cleanliness.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional staff, timely... See more

Staff

People report positive experiences with staff, frequently highlighting that engineers are polite, arrive on... See more

Customer service

Customers had positive experiences with customer service, frequently praising friendly staff who explained... See more

Product

Clients share ambiguous opinions on product installations, with many reviewers praising the solar panels, new... See more

Quality

Reviewers mention mixed feedback about quality, with several consumers praising the high quality of work and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. We’ve been using them for four years now. Nothing is too much trouble for them. Our pipe outside froze in early January and therefore our heating went off. They answered the phone stra... See more

Rated 5 out of 5 stars

Excellent customer service by Ally fast response to questions. Engineer was prompt called in advance, polite and carried out service and minor repair to boiler to a high standard. Very reasonable pric... See more

Rated 5 out of 5 stars

We needed a new boiler After seeing boiler genie advertisements on TV. We Decided to go with them From calling them to installation was very quick and efficient. Paul engineer arrived on tim... See more

Rated 5 out of 5 stars

Boiler Genie have kept in touch since installing my mum’s boiler which is fantastic. Simon sent me a message with a great time window and was courteous, pleasant and professional when he carried out t... See more


Company details

  1. Gas installation service
  2. also in
  3. Boiler supplier
  4. Heating service

About Boilergenie

Information provided by various external sources

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Boiler Genie website is designed to allow you to receive quick and accurate quotes for your new boiler or central heating system

Contact info

4.8

Excellent

TrustScore 5 out of 5

663 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(663)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The company was professional and…

The company was professional and knowledgable throughout the process of installation of my new boiler. The engineer arrived at the agreed time and was very professional and cleared up after himself, Communication with the office was informative and friendly and instilled a sense of confidence in their capabilities. I would have no hesitation in hightly recommend Boilergenie.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Had a new boiler fitted on Thursday

Had a new boiler fitted on Thursday. Engineer was very efficient. He cleaned up after himself. I'm very happy with the work that was carried out. Also Liam was very good at helping me get the boiler fitted as other companies had let me down. I would highly recommend them.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Service was great

Service was great. I had a back boiler and gas fire All taking out and new boiler fitted all in the same day. Had a few teething problems but they were very quick to fix them. Very friendly and helpful. Great company

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Efficient and pleasant

David from Boiler Genie arrived prompt after phoning to advise. He was courteous polite and went to work straight away servicing our boiler. He advised what he would do and summarised when finished. All very simple and efficient, will use again.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Have used Boilergenie for many years…

Have used Boilergenie for many years and always found them extremely helpful and knowledgeable whether it’s been fitting new boiler or repairs. Prompt service . Would not hesitate to recommend .

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Would just like to thank boiler genie…

Would just like to thank boiler genie for installing solar and air source heat pump in my property . The workmanship was first class . House was left spotless after the install . I would happily recommend as a company . Thank you again

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent job by Danny

Boiler fitted today through the Governments Boiler scheme and delighted with the work done
I have to say i was skeptical about getting it done
credit where it is due, the job was done by Danny and he has done a great job !!!
I have been telling friends and family all about it :-)
Well done boiler genie !!!

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Fast, reliable service.
Very accommodating in order to help resolve issues quickly.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

New boiler …

Recently had a new boiler installed by Boiler Genie and cannot fault their service. All staff were very friendly, professional and punctual. Would definitely recommend this company.

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Liam is a top man

Liam is a top man who took my call early on a Saturday morning offering to help over the phone despite being on his holidays.

25 November 2023
Unprompted review

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