Boilerhut Reviews 

1,057
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and professional service, often highlighting the speed and tidiness of installations. Many people found the staff to be friendly, helpful, and knowledgeable, providing excellent communication and going the extra mile. The products, such as boilers, are frequently described as high quality, efficient, and a significant improvement. Consumers also appreciate the competitive pricing, often finding the costs lower than expected or quoted by other companies. The overall experience, from initial contact to post-installation follow-up, is frequently highlighted as excellent and hassle-free. Many reviewers highly recommend the company for its reliable service and customer satisfaction.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, empathy, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

Clients share positive opinions on product, with many expressing delight with their new boilers, such as the... See more

Price

Reviewers highlight positive aspects of price, consistently finding quotations to be very competitive and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpful, knowledgeable, and patient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LPG Condenser Boiler Slight hitch on installation date but kept in the loop and rescheduled quickly. Fitters arrived and installed the new boiler with no fuss and quite fast. They cleaned up as they... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend, work was completed quickly and to a high standard, they were also happy to schedule around other commitments, which was a big help. The engineer went above and beyond as... See more

Company replied

Rated 5 out of 5 stars

Had a great service from start to finish. Excellent quote with a follow up call to explain any details. Job booked in very quickly. Engineer arrived exactly on time and had GasSafe ID ready, as req... See more

Company replied

Rated 5 out of 5 stars

Boilerhut were friendly, professional and very available by phone.Their engineers who installed my new boiler, Rob and Johnjo from Skegness, really went above and beyond.They were efficient, on time a... See more

Company replied


Company details

  1. #17 of 118 best companies in Heating service
  2. #15 of 45 best companies in Gas installation service

Written by the company

Boilerhut Ltd are an online Boiler and Central Heating installation company, covering all of the UK with our head office based in Cardiff. We specialise in installing high quality Gas, Oil, LPG and Biomass Boilers for Homeowners and Businesses. We are highly focused on combining these boilers with renewable energy devices that save money whilst reducing your carbon footprint. We are Approved Installers with major boiler manufacturers like Viessmann and Grant. Our staff are highly trained in all aspects of this market to ensure that our clients receive the best possible advice and customer service from start to finish. We provide a friendly and professional service and we could help you save money. Also all our engineers are all Gas Safe Registered, and APHC Certified giving you the peace of mind that you’re in safe hands. Not only is Boilerhut Gas Safe registered, but we are PAS 2030 accredited which means we work to a higher standard and maintain a quality management system. We have installed 1000s of boilers across the UK helping many clients save up to £590 per year by switching to a new A-rated condensing boiler, new controls and energy saving devices unique to Boilerhut.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,057)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Handled a difficult situation very…

Handled a difficult situation very professionally. They achieved in a few days what another company had failed to do in 5 months. Their estimates were good and prompt and they managed the job earlier than planned. Their after sales has been superb. Would not hesitate to recommend them to anybody considering a new heating boiler and system.

31 January 2025
Unprompted review
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Reply from Boilerhut

Thank you for your feedback and for recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

It was a good experience

It was a good experience. They fitted the boiler quickly. There was a misunderstanding about the type of flush which was provided. Phill helped resolve the issue in the end. Appreciate the good customer service.

20 February 2025
Unprompted review
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Reply from Boilerhut

Thank you for your feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 4 out of 5 stars

I would have made this 5 stars

I would have made this 5 stars, if it wasn't for the first contractor from boilerhut that came and made a right mess of everything at the start, the stress it caused and danger he left me in.
If it wasn't for Mark, who came all the way from Wales to Highlands of Scotland to fix it all.
I'm so thankful to him for working so hard fixing it and making my home safe again and most importantly given back heat to my home and thank you to Paul as well for his help!😊

27 February 2025
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Reply from Boilerhut

Thank you for your feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

This company never disappoints.

This company never disappoints.
Very professional and efficient and it gets the job done.
I can't recommend them enough

20 February 2025
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Reply from Boilerhut

Thank you for your Review and for recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Brilliant professional service.

As my 21 year old boiler stopped giving me any hot water. I looked around for a new one and was fortunate enough to be contacted Paul from Boilerhut.
Paul organise an acceptable quote for practically straight away.
As it was a weekend, two days later Matteo, who must be one of the best fitter / engineers around, arrived and replaced my boiler.
Nothing was too much trouble for either Paul or Matteo.
I could not have come across a more professional firm. Therefore can very highly recommend Boilerhut.
Thanks Paul and Matteo.

17 February 2025
Unprompted review
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Reply from Boilerhut

Thank you for your feeback and for choosing and recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great service Boilerhut

Great service, once I got a price for the boiler I wanted, Paul from Boilerhut was very helpful and able to get it planned in for the following day.
The install was scheduled to take 2 days, but Mark the installer clearly knew his stuff and completed the install by the end of the first day.
All waste taken away as discussed.
The Viessmann 111-W boiler is working fantastic and already saving me lots compared to my old unit.

13 February 2025
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Reply from Boilerhut

Thank you for your feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great company recommend …

From making contact with Boilerhut things were excellent having spoken to Paul (who incidentally seems to work all hours) having received a very competitive quote for a new boiler arranging for what was nearly a next day installation not the time of year to have a boiler give up the installer Josh was excellent very neat clearing up as he went I think he had more tools than B&Q
Seriously I can’t give enough plaudits to this company

12 February 2025
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Reply from Boilerhut

Thank you for your feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great service

Great service. Sales team informative without being pushy. Lovely fitter who was respectful and friendly. Good quick and efficient service.

11 February 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Professional and commited company.

The advice and products offered by this company were excellent. Clearly a very professional and commited company. The gas boiler I purchased was not the most expensive but one that was appropriate for my needs. Purchased the boiler on Friday and because I explained I had had no heating for 2 weeks, they arranged for installation on the following Monday. Wonderful service. The installation fitter was professional and extremely knowledgeable.

5 February 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Viessman boiler installation

Viessman boiler installation. This was carried out efficiently and to time. Very neat job and system works as indicated. Thank you to Mateo Rossi.

31 January 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut it is greatly appreciated.

Rated 5 out of 5 stars

Boilerhut - great company

Excellent advice from Paul and the installer Mark
Had excellent dealings with Phil and Sharon in the office
A first class job and service by everyone in the company

A Veismann boiler installed ( 35kilowatt) in 6 hours and even now seeing greater efficiency than the 20 year old boiler

31 January 2025
Unprompted review
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Reply from Boilerhut

Thank you for your feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

The boiler chap was very good and did…

The boiler chap was very good and did come on time he expain everythings about the boiler to me was very clean and tidy after he finish the job

29 January 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Fast flexible and complete and within…

Fast flexible and complete and within the quoted price. Good post instalation customer care. All excellent so far.

28 January 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Excellent service by boiler hut

Excellent service by boiler hut. Helpful advice prior to purchase, I ordered on Sunday and the engineer arrived Tuesday morning to fit as they appreciated we had no boiler.

Great install by the engineer, friendly, helpful, professional. He left us with the boiler working and clear instructions

Very happy overall and I would recommend boilerhut to anyone.

22 January 2025
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Reply from Boilerhut

Thank you for your Review and for choosing and recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

A clean and professional job.

After accepting the quote, Boilerhut was both courteous and efficient. The text I received informed me of the time the gas fitter would arrive, ie between 0800- 1000am, He arrived at 0900am. the work was carried out in a skilled and professional manner, with the minimum of disruption. keeping me informed at each stage of the job.

20 January 2025
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. I got some good advice at the beginning, and there was no pressure at all to buy. The installation was arranged around my diary, installed as expected and a great-looking install at that too. Simon

17 January 2025
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

I used this company many years ago

I used this company many years ago and was impressed with price and standard of work this time I was not disappointed the price was fair and the work was outstanding the fitter took a pride in his work it's a piece of art, very please I would recommend boiler hut to anybody P.S worth more than five stars

19 December 2024
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Reply from Boilerhut

Thank you for your Review and for recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Panic Ye Not!

Paul Hughes went the proverbial mile with me. I can only thank him enough. Please don’t, for one second, think this guy is giving you the ‘hard sell’. He’s passionate…I’ll give him that. But! Everything he said/promoted/promised has been everything and more. Always approachable and knowledgeable. Nothing ever too much trouble. Thank you Paul.
Mark, the engineer/fitter was super-efficient and was ‘on it’ from the word “Go”. Diligent, intellectual, professional & tidy. A credit to himself and the company. Thank you Mark.
Everyone I have spoken to since have been the same. I reckon they all breathe gas. Sharon sorted out the warranty, service plan etc. seamlessly. Thank you Sharon.
I am 100% happy with everything.
No hesitation from me with a 10 out of 10.
Thank you Boilerhut. Xx

16 January 2025
Unprompted review
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Reply from Boilerhut

Thank you for all your feedback, we will pass this onto all staff responsible. Thank you for choosing boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Boilerhut Excellent service

Excellent service. Professional and efficient, as well as friendly. Matteo did a great job for us on a slightly awkward installation. Delighted with the new boiler.

7 January 2025
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Thanks for your good and excellent work…

Thanks for your good and excellent work and the good standard you achieved in the short time you had I would be pleased to recommend you in future
I Watkins

16 January 2025
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Reply from Boilerhut

Thank you for your reply and for recommending Boilerhut, it is greatly appreciated.

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