Boilerhut Reviews 

1,054
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people appreciate the competitive pricing and the quality of the products, often noting that the prices were lower than other quotes. The customer service is frequently mentioned as outstanding, with reviewers feeling well-supported and informed throughout the process. The installation process is often described as smooth, with engineers arriving on time, working tidily, and explaining the new systems clearly. However, some people were dissatisfied with issues regarding heating and hot water functionality after installation, and found customer services difficult to deal with.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Product

Clients share positive opinions on the product, with many expressing satisfaction with their new boilers,... See more

Price

Users describe positive interactions with price, often finding it competitive and lower than other quotes,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LPG Condenser Boiler Slight hitch on installation date but kept in the loop and rescheduled quickly. Fitters arrived and installed the new boiler with no fuss and quite fast. They cleaned up as they... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend, work was completed quickly and to a high standard, they were also happy to schedule around other commitments, which was a big help. The engineer went above and beyond as... See more

Company replied

Rated 5 out of 5 stars

Had a great service from start to finish. Excellent quote with a follow up call to explain any details. Job booked in very quickly. Engineer arrived exactly on time and had GasSafe ID ready, as req... See more

Company replied

Rated 5 out of 5 stars

Boilerhut were friendly, professional and very available by phone.Their engineers who installed my new boiler, Rob and Johnjo from Skegness, really went above and beyond.They were efficient, on time a... See more

Company replied


Company details

  1. #16 of 120 best companies in Heating service
  2. #14 of 47 best companies in Gas installation service

Written by the company

Boilerhut Ltd are an online Boiler and Central Heating installation company, covering all of the UK with our head office based in Cardiff. We specialise in installing high quality Gas, Oil, LPG and Biomass Boilers for Homeowners and Businesses. We are highly focused on combining these boilers with renewable energy devices that save money whilst reducing your carbon footprint. We are Approved Installers with major boiler manufacturers like Viessmann and Grant. Our staff are highly trained in all aspects of this market to ensure that our clients receive the best possible advice and customer service from start to finish. We provide a friendly and professional service and we could help you save money. Also all our engineers are all Gas Safe Registered, and APHC Certified giving you the peace of mind that you’re in safe hands. Not only is Boilerhut Gas Safe registered, but we are PAS 2030 accredited which means we work to a higher standard and maintain a quality management system. We have installed 1000s of boilers across the UK helping many clients save up to £590 per year by switching to a new A-rated condensing boiler, new controls and energy saving devices unique to Boilerhut.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,054)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

The engineer was friendly and…

The engineer was friendly and efficient. Left the are clean and tidy.

16 October 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Had problem with pressure drop on…

Had problem with pressure drop on Navien boiler leaving us with no heating and hot water.
Was talked through the process by phone and within minutes pressure drop corrected.
Great firm. Excellent service

5 November 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review, it is greatly appreciated.

Rated 5 out of 5 stars

Great service

From the initial phone call to fitting and usage, every aspect was covered quickly and professionally. Great service.

7 November 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Super concerned to receive an early…

Super concerned to receive an early morning call from my tenants saying no hot water on the new boiler fitted in April.
What a relief to have Phil, manager of the Operations team at Boilerhut, on the phone at 9am sharp and the situation resolved in seconds. Super grateful!

6 November 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review, it is greatly appreciated.

Rated 1 out of 5 stars

Idiots

Don't give this company your details. Repeatedly called and left messages on multiple numbers. Do they really think that's a good way to treat customers.

5 November 2024
Unprompted review
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Reply from Boilerhut

You are not a Boilerhut Customer and we have reported this Review to Trustpilot requesting this spurious Review to be taken down.

Rated 5 out of 5 stars

The boiler installation work went…

The boiler installation work went smoothly and successfully. The engineer was nice, explained everything. After finishing the work he left everything tidy.

30 October 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Good Sales & Good Install

I wondered about using a non local company to upgrade my boiler. I needn't have worried.

The Sales service was excellent. Good advise, recognition of issues, good responses - overall I felt confident - Well done Paul

The install was very well done by a knowledgable engineer. Lots of suggestions and advise which I appreciated. Well done Matteo

Overall, Boilerhut did a very good job at a good price> I would be happy to recommend them.

28 October 2024
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Reply from Boilerhut

Thank you very much for your feedback and for choosing and recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Competent and professional

Competent and professional. The people I had contact with knew what they were talking about and what they were doing. Timely installation.

16 October 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great service



Great service. Recommended

21 October 2024
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Reply from Boilerhut

Thank you for your Review and for recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Excellent Customer Support 👌

We had some issues with our external combi boiler. Boilerhut worked tiressly with the boiler manufacturer to install new boiler. The new boiler is working very well. Phil Kavanagh, customer service, was great in his support to organise the installation and he followed up all the way to ensure that the boiler is installed and works satisfactory. I am very happy with with Phil and his excellent support. Thanks Jay

22 August 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Boiler installation

Great service from the boilethut team from the initial requirement to the installation. We had a tight schedule to get the work done and they delivered

7 October 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Viessmann Boiler installation

Kept me informed of progress of my order and when there was a glitch in obtaining the boiler arranged another installation date. Matteo who installed the boiler was very efficient and helpful.

2 October 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great ongoing support post boiler install

BoilerHut installed entire LPG gas heating system including Viessmann boiler in 2022. Did a great job.

10 year warranty. Had an issue with the radiators not heating up Oct-24. Rang BoilerHut who could remotely see that the boiler was fine and talked me through some simple fault identification tests. We couldn’t fix it and they proactively arranged a Viessmann engineer on my behalf. Problem was a diverter that was likely jammed. All fixed now.

Great support, they don’t just sell you a boiler and disappear. Thanks guys.

2 October 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly apprecaited.

Rated 5 out of 5 stars

GREAT SERVICE - HIGHLY RECOMMENDED


My Viessmann Vitodens 100-W combi boiler was installed by Matteo of Boilerhut on August 30th, 2024. The work was carried out quickly and competently and Matteo went 'the extra mile' by explaining in detail how to adjust the controls of the boiler and its programmer

Impressed with the professionalism of Boilerhut staff I signed up to its Care Plan to ensure that my new boiler is properly maintained during its 12 year warranty period (and thereafter).

30 August 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Outstanding customer service and…

Outstanding customer service and patience. Explained all that needed to be explained. Engineers completed a 2-3 day job in just one day!
Truly speechless as to the level of commitment from them.

5 September 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

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