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Rated 1 out of 5 stars

What a bunch of incompetent installers, they flooded my home and acted like was all normal. From senior management that hides away when contacted with any aftersales enquiry, to the cowboys installer... See more

Rated 5 out of 5 stars

First made contact with BoilerPlanUK from seeing an advert on Facebook. Got passed on to a surveyor straight away called Wendy who had been amazing. From doing a remote survey via video to giving us h... See more

Rated 5 out of 5 stars

After being messed around and let down by another provider Boiler Plan came to the rescue. They provided an excellent personal service and did their best to fit us in during the half term week when so... See more

Rated 5 out of 5 stars

we had new vallient eco 30 fitted by boiler plan, we would have no hesitation in recomending them. from start to finish it was great service. from all the office staff to Guy machin who fitted it not... See more

Company details

  1. Gas installation service
  2. Heating service

Information provided by various external sources

We do things differently around here. That’s because you’re our number 1 priority. It all starts with delivering brilliant customer service from the very start. And we don’t just install your boiler and then you never hear from us again. Nope – we’re here 24/7 and we’ll check in at regular intervals to make sure you’re happy. Our fixed price quotes and monthly repayment plans, with no deposit options, take the pain away from getting a new boiler installed.


Contact info

4.0

Great

TrustScore 4 out of 5

960 reviews

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Rated 5 out of 5 stars

Replacement combi Boiler.I recently had a new boiler fitted by…

I recently had a new boiler fitted by Liam from Boiler Plan. The whole experience went like clockwork from the initial contact through to completion and payment. The members of the company I dealt with, both via phone and face to face were friendly, helpful and above all efficient and professional. I could not have asked for better service. In the same way I was offered follow up work, should that be necessary, with the attitude "we are here to help". I would not hesitate to recommend Boiler Plan to anyone in the future - an exemplary company.

2 June 2021
Unprompted review
Rated 3 out of 5 stars

I have already sent my comments on…

I have already sent my comments on another email and yet again still WAITING On a response

2 June 2021
Boiler Plan logo

Reply from Boiler Plan

Hi Neil. Sorry to hear you are not getting a response. We pride ourselves on our customer service and would like to get any issues you have resolved. One of our team has tried to call but are getting no answer. If you could email hello@boilerplanuk.com with the nature of your issue and mark it for the attention of Debra S. we can look to resolve things.

Rated 5 out of 5 stars

Amazing service

My boiler issue was deeply complicated and at first I hesitated with the assessment and decision of my engineer Amit, who turned out to be the easiest process to complete and the most amiable individual to work with, took me through the stages explaining and guiding on what next

29 May 2021
Unprompted review
Rated 5 out of 5 stars

New gas boiler installation experience with Boiler Plan.

Boiler Plan replaced our combi gas boiler after Domestic&General deemed our existing boiler non repairable due to age and cost. The whole process was dealt with swiftly, efficiently and competently. We were extremely satisfied with the service we received. In particular, we were very impressed with Fiona Thomson (Technical Video Surveyor) and Guy Machin (Installer/Engineer) who were both very professional. Nothing was too much trouble for either of them. They are a credit to Boiler Plan.

25 May 2021
Unprompted review
Rated 5 out of 5 stars

An enjoyable experience with boilerplan

An enjoyable experience, the whole process was easy, the boiler and the fitting crew arrived on time and 4 hrs later all finished. We went with our existing hive thermostat, shame that the people that fit those can't come until July to upgrade my hive, but I would recommend boiler plan if you need a new boiler, very good.

24 May 2021
Unprompted review
Rated 5 out of 5 stars

New boiler new location

Installers arrived on time Harry Then Luke with one other the job was scheduled for 2 days got it done in the day Great!!! would have like a little more time to have the system explained but in hindsight I do not think this would have made much difference great job well executed 8hrs start to finish very pleased would use again

23 May 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Liam today as he fitted my new boiler he went above and beyond in doing a really great job polite friendly, professional and tidy too. Thanks for everything Liam I really appreciate all that you did today, Would recommend this company to anyone!

20 May 2021
Unprompted review
Rated 4 out of 5 stars

Great install. Bad aftercare

The gentleman who installed the boiler were very nice and professional. Lovely to my kids, just a hello which is more than most would do in this day and age. very professional and did a great job. Boiler Plan were great before I purchased the boiler but disappointed with their lack of customer care once I had completed the forms to purchase the boiler and post purchase and installation. I wanted a wireless thermostat, four weeks on and the lady who was supposed to call me back has not. More aftercare is required. A choice of thermostat should have been given considering the four figures we paid for it. Very, Very disappointed.

17 May 2021
Unprompted review
Rated 5 out of 5 stars

New Boiler Quote / Installation

New boiler was required and tried the usual companies. A friend told me about Boiler Plan Uk. I contacted them and the service I have received has been brilliant. The survey was completed virtually with a price given within an hour and new boiler installed within a week. Installation completed with no problems within a day. Would def recommend

11 May 2021
Unprompted review
Rated 5 out of 5 stars

Rescued by Boiler Plan.

After two days with no heating Tom Watson arrived at 8am to fit a new boiler.
What a great job he did. Very professional very polite and by 11am he gave us some heat.
Would definitely recommend your company as all my dealings with Boiler Plan was great.
James at your office was also a great help.

8 May 2021
Unprompted review
Rated 5 out of 5 stars

New boiler

Had a boiler fitted by Liam and Andy
Excellent guys , worked solid from 8 am
Very clean and tidy , would certainly recommend this company

7 May 2021
Unprompted review
Rated 5 out of 5 stars

My amazing boiler engineer

This is the first time i have used boiler plan. I had a new boiler fitted in by Amit today. He came on time and was a very pleasant gentleman. He worked very hard and was very friendly. He cleaned up after himself and made sure i was happy with everything before he left. I would recommend boiler plan to everyone.

7 May 2021
Unprompted review

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