Boldon Picture Framing Reviews 

374
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the well-made products, noting that the picture frames look elegant, fit perfectly, and arrive securely packaged to prevent any transit problems. Many buyers also appreciate the very reasonable prices, extremely fast shipping, and a reliable overall service that makes shopping for artwork displays very easy and satisfying. Though some customers experienced issues, noting that a few items arrived slightly damaged or showed poor craftsmanship upon unboxing. A few people also mentioned disappointments with defective plastic glazing, rough unfinished corners, or occasional missing delivery updates from carriers.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing delight with the beautiful and... See more

Quality

Users describe positive interactions with quality, consistently highlighting well-made frames and an... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast dispatch times and parcels... See more

Price

Reviewers highlight positive aspects of price, noting that products are very reasonable and a bargain... See more

Service

People report positive experiences with service, highlighting a brilliant made to measure frame and an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on line raid delivery Well made product friendly service Telephone query well handled Have ordered from this company a number of times. always impressed Recommended

Rated 5 out of 5 stars

I ordered my A4 oak picture frame with gold trim to show off my degree certificate. It was not expensive but from the photos looked elegant and beautiful. When I received it I was over the moon. It fr... See more

Rated 5 out of 5 stars

Extraordinarily good! Clear and thorough emails with notice of shipping, the receipt and the fact that I had specific delivery requirements. First-class packaging and absolutely fabulous frames!... See more

Rated 5 out of 5 stars

I just took delivery of a second beech picture frame. Both of the frames are perfect. Ordering online is simple due to the way options are presented to the buyer, which makes it easy to order the c... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

374 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(374)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Total lack of communication

It appears that the only way to get an answer from Boldon is to comment on here. I have sent 2 emails well over a week ago. They haven't responded to either even though they say they will normally reply in one day. I also received a frame that had damaged paint/lacquer. I sell a lot of prints of my artwork and planned on using Boldon regularly, but need to reconsider this now.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Great Frames

I am so pleased I found Bolden Picture Framing online. I had been struggling to find a certain frame & mount size, but I found them on their website in various colours!
Great communication, fast delivery and great value for money. I am so pleased with my frames.

28 January 2024
Rated 5 out of 5 stars

Happy Ending

I loved the frames I ordered, quick delivery. Had a small issue but my emails were responded to quickly and the matter resolved. Yvonne was brilliant and sorted out a solution free of charge. Excellent service and will definitely order again

2 January 2024
Rated 5 out of 5 stars

Great choice of products

Great choice of products. Great prices too. Website was easy to navigate. Fantastic communication and delivery was swift. Will definitely use again and completey recommend.

2 January 2024
Rated 1 out of 5 stars

Don't order from here.

I ordered frames from them with mounts 4 months ago now. When they arrived the mounts were cut badly and I wasn't happy. They said they'd send new mounts however they never arrived and the tracking info still says royal mail await the package from the sender. I contacted them again and they said they'd look into it. I now can't get any contact from them at all. I've been at this for months with no response or any replacement/refund. I feel like I have no choice now but to give a bad review.

29 September 2023
Unprompted review
Rated 1 out of 5 stars

Paid £160- no response in a month of trying

I paid £160 in early December for two made-to-order frames. These were intended to be a Christmas Present. After receiving confirmation of my purchase, I waited a few days before attempting to make contact with Boldon Picture Framing to ask when I could collect them. They ignored all my calls, Facebook messages and emails. Then, several days before Christmas, their website simply notified customers that they were closed for Christmas until 2nd Jan.
I was so upset to not be able to give my wife her Christmas present. I understand people want a break over Christmas and that it gets busy, but they should at least communicate with customers.
I patiently waited until January, but I am STILL not able to get anybody there to pick up my calls or respond to my messages. They've had my money for over a month. Is it a scam?

12 December 2023
Unprompted review
Boldon Picture Framing logo

Reply from Boldon Picture Framing

We are very sorry that you had problems getting in touch with us, we haven't received any emails or telephone messages from you I'm afraid. I have checked your order and as you are local to us and it is a collect in store order it is ready for you to collect whenever you are ready. We do have a message on the website when selecting collect in store that lets you know it will be ready after 48 hours but we welcome your feedback and will look at ways to make it more prominent. Should you wish to get in touch, our email address is sales@boldonframing.co.uk

Rated 5 out of 5 stars

Lovely frame

Lovely frame, delivered on time. This was the only company I found that made multi-aperture frames in such a huge range of styles and colours.

31 December 2023

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