Ordered on line raid delivery Well made product friendly service Telephone query well handled Have ordered from this company a number of times. always impressed Recommended
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Contact info
1 Bensham Street, NE35 9LN, Boldon, United Kingdom
- sales@boldonframing.co.uk
- boldonframing.co.uk
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Replied to 16% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. Quick delivery. The product was exactly as described and easy to use. Very pleased.
Arrived very quickly and packaged…
Arrived very quickly and packaged really, really securely. Frames are lovely and great quality. I have purchased from them before so knew they would be great.
Total lack of communication
It appears that the only way to get an answer from Boldon is to comment on here. I have sent 2 emails well over a week ago. They haven't responded to either even though they say they will normally reply in one day. I also received a frame that had damaged paint/lacquer. I sell a lot of prints of my artwork and planned on using Boldon regularly, but need to reconsider this now.
Really happy with the quality of my…
Really happy with the quality of my quite large frame. Will definitely be ordering more.
Frames are great
Frames are great, the issue was Royal Mail did not deliver on day they were to suppose to.
I get a lot of my frames from Boldon…
I get a lot of my frames from Boldon they are quick, reliable, good quality and very reasonably priced - simple
Happy Customer
Frame arrived as described, well packaged. Speedy delivery. Many thanks !
Great Frames
I am so pleased I found Bolden Picture Framing online. I had been struggling to find a certain frame & mount size, but I found them on their website in various colours!
Great communication, fast delivery and great value for money. I am so pleased with my frames.
Happy Ending
I loved the frames I ordered, quick delivery. Had a small issue but my emails were responded to quickly and the matter resolved. Yvonne was brilliant and sorted out a solution free of charge. Excellent service and will definitely order again
Beautiful frames delivered quickly and…
Beautiful frames delivered quickly and efficiently.
Great choice of products
Great choice of products. Great prices too. Website was easy to navigate. Fantastic communication and delivery was swift. Will definitely use again and completey recommend.
Don't order from here.
I ordered frames from them with mounts 4 months ago now. When they arrived the mounts were cut badly and I wasn't happy. They said they'd send new mounts however they never arrived and the tracking info still says royal mail await the package from the sender. I contacted them again and they said they'd look into it. I now can't get any contact from them at all. I've been at this for months with no response or any replacement/refund. I feel like I have no choice now but to give a bad review.
Grwat service and exactly what I was looking for.Delivery was speedy and the frame was…
Delivery was speedy and the frame was really well packaged. The frame itself was exactly what I was looking for and really well-made. Thank you Bolden Pucture Framing.
Paid £160- no response in a month of trying
I paid £160 in early December for two made-to-order frames. These were intended to be a Christmas Present. After receiving confirmation of my purchase, I waited a few days before attempting to make contact with Boldon Picture Framing to ask when I could collect them. They ignored all my calls, Facebook messages and emails. Then, several days before Christmas, their website simply notified customers that they were closed for Christmas until 2nd Jan.
I was so upset to not be able to give my wife her Christmas present. I understand people want a break over Christmas and that it gets busy, but they should at least communicate with customers.
I patiently waited until January, but I am STILL not able to get anybody there to pick up my calls or respond to my messages. They've had my money for over a month. Is it a scam?

Reply from Boldon Picture Framing
Lovely frame
Lovely frame, delivered on time. This was the only company I found that made multi-aperture frames in such a huge range of styles and colours.
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