BOLIA Reviews 

My experience with Bolia has been the worst I’ve ever had with any company. The number of mistakes and unprofessional errors they’ve made is staggering. Here’s a rundown of the nightmare:

Bolia provided me with incorrect specifications and details for the furniture I purchased, resulting in completely wrong orders. They also sent part of my order to an address where I don’t live, despite having received clear instructions. This misinformation and wrong dispatch led me to cancel all my orders.

The refund process has been absurdly complicated. Bolia insisted on handling refunds separately for dispatched and undelivered items, claiming they needed to wait for the items to return to their warehouse. Despite numerous calls and emails, they managed to send one of the refunds to the wrong bank account.

Even after providing detailed refund instructions, including order numbers, bank account names, and IBANs, Bolia continued to make mistakes. They confirmed the correct bank details before sending another refund, only to once again send it to the wrong account.

Every interaction with their customer service has been fruitless. None of their representatives could handle even basic tasks, and reaching a manager or someone from the financial department proved impossible.

Update: After submitting this review on several platforms, Bolia Belgium eventually connected me with a representative in Denmark. With assistance from their financial department, the refund issue was finally resolved within a few hours.

In response to Bolia's comments below, I want to clarify that the multiple email threads resulted from instructions provided by your customer service and the separate order handling initiated by Bolia. I had expressed concerns about the process from the start and suggested a simpler approach (as you can verify in our recorded conversations), but was directed to follow the complex procedure. It’s not accurate to blame the client for confusion caused by your convoluted return process. Taking accountability would help prevent similar problems in the future.

Terrible customer service. Ordered a sofa via their stores in paris when the store told us their customer service in denmark was unreliable. Order delivery date was missed. Neither customer service nor store can determine where sofa is. If it was manufactures or even sent. To this day we spent over 5000 euros and have nothing to show for it but promises and a rediculous pathetic offer of 50 euros. The store blames their own customer service and none of them provide any information or solutions. An absolutely terrible experience which probably will result in a terrible sofa as well. Hard to have any faith in this company at all.

Our experience at Bolia, especially the branch at Rue Antoine Dansaert, Brussels was splendid. Truly exceptional staff, the store manager Mr. Olivier Desmaele has great knowledge and absolute profession in advising the things you're looking for in your home.

We bought two Balloon hanging lamps, an Orb hanging lamp and a Vase. Lights are really beautiful and they add such a wonderful charm to the home. Quality of the product is really fantastic. So, I truly recommend people to definitely visit Bolia.

Very bad after sales service !!!!!
I bought 5 chairs, delevered on Januari 5, one was not acceptable. I still wait for a solution !
This is really unacceptable.

Very helpful staff Rue Dansaert and Av louise

the staff, especially Olivier, was extremely friendly and helpfuL

Les emails envoyés ne sont pas dans ma langue
Aucune informations quant à la procédure pour aller chercher en magasin, quand sait-on que c’est prêt? Je n’ai toujours aucune nouvelle

I bought a cool office table for work. Special thanks for helping to assemble it

Invoices are not correct and sent without VAT neither the official entity of a company, not respecting the initial complete entry by the customer.
The IT system needs a lot of time to generate an invoice and this in 2023 !

I liked the experience in the shop where the sales person, Diana, helped me with my choice.
The only downside was that for such a big order there was no complimentary product. Not at least the spray for textile maintenance. Nonetheless we recommend Bolia and their team.

very professionel, knowledgeable, patient and inspirational service in-store

Except of the perfectly designed products, the customer service here is at its best. I was helped by the team of Bolia Antwerp to order my favorite products and they went out of their way to find solutions. Everything at Bolia is perfection 🤩

We went to the Bolia outlet in Lokeren and won’t be attending any other outlet sales in the future. First of all, the doors were opened way before announced which meant that more than half of the articles were sold before the opening hour. Second, there weren’t that many products and way too many people (nobody checked whether everyone had registered). There were a bazillion of the same lamps and some couches and that was it. Third, I waited for an hour and a half in line to pay. The payment system was through some bizar link that everyone first had to register for to get and that obviously took ages. When I asked what was taking SO long, I got a passive aggressive reaction that there were only 3 cashiers - which was obviously not the issue here.

The service in the shop was great. Very nice furniture and selection. However, at the delivery, assembling of the new furniture was not included in the service, against expectation for such high end products.

The invoicing address given at the store avenue Louise is not correct - the company name ia not mentioned.
The delivery address is not correct either - not thenone I gave at the store.

Thanks to the support and insight of the store responsible the selection and purchase of the new sofa was most enjoyable.

Very pleasant service, super helpful and kind staff, great offer and a fantastic product! Hope we can return soon :)

Because I visited the shop already 2 x previously, I knew +/- what I wanted. The only unknown factor was the chair. The salesperson gave me an overview of all the possibilities and brought the chair I liked most to the chosen table so I could have a feel how it would be.
She also explained the products to protect the wood and the guarantee.