BOLIA Reviews 

Emma from the Customer Service. Absolute star. Also the product was quality.

I purchased furniture from BOLIA for 47,000 DKK, excluding transport costs. According to the contract, the company was responsible for installing the furniture and making it ready for use. Unfortunately, the delivery team refused to carry out the installation, stating that they had no experience with assembling the furniture.

After I protested, they attempted the installation, but the work was done in an amateurish and unsatisfactory manner. I submitted a formal complaint (reklamation), but so far, there has been no response or resolution.

I am deeply disappointed by this experience and by the company's lack of professionalism and customer service. Based on my experience, I cannot recommend purchasing from BOLIA.

I ordered a bed from Bolia last November and received it in February. But it was missing a screwnut, and it took me three months just to get a replacement. What’s worse, last Friday the delivery company refused to take the old bed back, even though customer service clearly said they would handle the return.

So now, I have one bed in my bedroom and the old one sitting in my living room. It’s a huge inconvenience—my apartment feels like a warehouse, and it’s hard to move around.

Besides that the bed’s quality is disappointing AGAIN. There’s a crack on the corner and scratches on the leg. When I moved the old bed outside, it even cut my finger.

Customer service has been extremly slow. I’ve called twice to arrange for the old bed to be picked up, and though they said they would, nothing has happened. I still don’t know when they’ll come.

I’m super exhausted by the whole poor process. I can only advise people not to buy from Bolia. The prices are way too high for what you get, both in terms of product quality and service.

I really hope someone senior at Bolia sees this comment and steps in to fix this terrible experience.

Very polite personnel.

I bought a watering can online from the Bolia store, as a gift, but needed to return it. Contacted customer service via email and they were incredibly unhelpful. I've posted it back to the Denmark address via tracked recorded delivery, but had no confirmation from Bolia that they received my email and will look out for it. Hopefully will get my refund as I'm returning within the 100 day policy. Invoice number - C4827980, Order number - 701376910

I am extremely disappointed with my experience at Bolia. My Click & Collect order from CPH City Center shop has been mishandled not once, but twice, despite receiving official confirmations that my items were set aside. When my friend went to collect the order as instructed, the full order was not available, which is completely unacceptable. The sales person arranged and promised that my order will be available within a week or so as she will get the products from another store as the one I ordered was selling my products.
To make matters worse, the day I called to check when the order can be collected I received the worst sales representative support ever, the person I spoke to on the phone was passive-aggressive, dismissive, and unprofessional. Their tone and behavior made me feel denigrated and discriminated against, which is unacceptable from a company I expected to deliver premium service. She hang up on me while telling me to go ahead to Customer Service as she doesn’t want to help.
This repeated failure in handling orders and the lack of respect from sales person has left me deeply dissatisfied. I am now forced to escalate this issue formally, as it seems Bolia is unwilling to address it appropriately. I would not recommend Bolia to anyone seeking reliable service or respectful treatment. Ordrenummer - 701427942

Additional to my review/ response to Bolia's CS feedback: I appreciate you taking the time to address my review, but I find parts of your message deeply concerning.

What exactly are you insinuating when you mention that the situation "got heated"? Are you suggesting that I was in any way inappropriate when my confirmed and paid order was sold twice, despite assurances? I find it highly unprofessional and disrespectful to imply that I was the cause of the escalation, especially given the consistent denigrative and dismissive approach I have faced throughout this process—from the initial sales interaction to customer support.

Instead of owning and resolving this issue in a professional and respectful manner, your team has failed to acknowledge the seriousness of this repeated mistake. Furthermore, supporting an unprofessional behavior such as hanging up on a customer during a valid grievance is unacceptable.

I urge you to reflect on whether this response aligns with your commitment to customer service. I look forward to seeing a meaningful resolution and a professional follow-up regarding this matter.

Kind regards,
Bianca

The quality of product is nowhere near as good as intents to be. Customer service took three weeks to reply. The worst service and product I have ever experienced.

Bolia markets itself as a premium furniture store, but their constant price discounts are undermining their brand and leaving customers feeling deceived. My advice? Never buy anything at Bolia unless it’s at least 40% to 50% off—otherwise, you’ll regret it later.

I recently bought a new sofa, which I was happy with initially. However, just a couple of weeks later, I saw the same sofa discounted by 50%. When I reached out to Bolia, they referred me to their 30-day price guarantee, which was no help in this case when there is a 4-6 weeks delivery delay on new products

This approach feels completely at odds with the premium image they try to project. For a brand that claims to offer high-quality, exclusive products, their pricing strategy feels more like a discount warehouse.

After this experience, I won’t be buying any furniture from Bolia again and will take my business to stores with more transparent and fair pricing policies.

Disappointed customer,
Kenneth Borges

The shop assistent that attended us was both very kind and helpful, and was very knowledgeable about sofas, so she guided us through our choice really nicely. Very beautiful and confortable sofas.

Sofa design, quality, attentive staff at the store (Kgs. Lyngby) and previous positive experience with the company made us come back and place the order for our new (second) sofa with Bolia.

I had a deliver issue and in the end Customer Care had immediately supported me for another date, the team is super nice and very supportive, I can still recommend you Bolia as it is my favorite shop :) All is so cosy and intemporal

Great Customer service and products.

Bolia’s Service is a Nightmare

Bolia is the worst store I have ever interacted with, I’ve never had an experience even remotely close to this.

Initially, the store staff appeared friendly and competent, but once we placed our orders, everything went wrong. Bolia provided incorrect product details, resulting in major issues with our orders. Due to their errors, we had to cancel everything, yet they only processed a partial refund, leaving us several thousand euros short. Their customer service has been a joke - despite numerous attempts to resolve the issue, their support team has been utterly useless. It’s unacceptable that Bolia has mishandled their mistakes and withheld our money, forcing us to contact customer service daily with little hope of success. After almost a month, Bolia refunded me.

I deeply regret the day I decided to enter this store.

Terrible customer service. Ordered a sofa via their stores in paris when the store told us their customer service in denmark was unreliable. Order delivery date was missed. Neither customer service nor store can determine where sofa is. If it was manufactures or even sent. To this day we spent over 5000 euros and have nothing to show for it but promises and a rediculous pathetic offer of 50 euros. The store blames their own customer service and none of them provide any information or solutions. An absolutely terrible experience which probably will result in a terrible sofa as well. Hard to have any faith in this company at all.

Emily Weiss from Bolia Chr. ix gade 7
1111 København K has been extremely helpful.
She provided great support and service being fluent in French and English.
She embodies the best of your brand!

super service

I am extremely disappointed with the level of customer service provided by Bolia. We purchased a chair from Bolia Sandvica, which broke after minimal use. I reported the issue on March 19th and despite repeated follow-ups, I have received no satisfactory resolution.

Bolia's response has been incredibly slow and irresponsible. They claimed to have contacted the manufacturer which is not my concern and have failed to provide any updates or take any meaningful action to address the issue. As a result, we are left without a functioning chair at home, causing inconvenience and discomfort for me and my family.

I expected better from a company like Bolia, but their lack of accountability and disregard for customer satisfaction is truly appalling.

I urge potential customers to think twice before purchasing from Bolia. Thinking about the challenges they may face in seeking support from Bolia.

This table is not fit for purpose! I am so disappointed with my new table it was very expensive and the quality is terrible-it marks very easily and has already got a chip on the edge. The extension leaves are so hard to put in place and remove. Bolia are not a very good company to deal with-the customer service are not very helpful at all.I will never buy anything from this company again!

Our sofa is terrible quality, it's one years old and already repaired two times and it still looks like it's 10 years old. Structure is falling apart ( inner frame) and fabric including dawn is shedding heavily. On top of all Bolia customer service is terrible, return policy 1 month after purchase and no other options offered. Bolia sofa is a lowest quality sofa I have ever seen, disguised with pretty pictures. Do not buy.