BOLIA Reviews 

Bought a floorlamp
It would be delivered at home Why don’t your shops have stock ? I could easily take it home
A few days later there was a huge box delivered In the huge box there was a rather small box and that contained only the top of the lamp Called to Bolia The delivery would be in two !!!!! No message about that in the huge box Next day new box delivered also huge So it’s ridiculous and so Not substainable A car has to drive twice to deliver a lamp The lamp was wrapped in a huge amount of cardboard !!! It took me about an hour to make the cardboard little so that I could recycle it
Bolus look at your policy about that So bad for the climate

Quality and Delivery was Perfect

The 2 stars is for the customer service.

We ordered a sofa and a bed on the 27 of Feb. When ordering we were able to choose delivery date and we chose 4th of May.
On the 28 of Feb (1 day after our order) we wrote support to change the delivery date and move it for 29 th of April (3 business days earlier).

They responded March 5th (5 days later) and advised it is not possible because products will not be in stock earlier.

The answer we received is strange because that date was available for selection when we placed the order. I tried to order same products and I could select that delivery date.

Conclusion:
1. Either customer support decided it’s too much hassle for them to change my order date a few days earlier.

2. The website and the order delivery pick tool should be updated.

Either way we are disappointed because we expected a bit more flexibility given the the Order is placed for almost 2 months in advance and the request was to deliver 3 business days earlier.

I was super excited about the table ordered but when delivered the screws were missing and there were stains on the table top. Fortunately the delivery service opened the package with me and took it back right away! But…. No message from Bolia about this or about the money being refunded!

I ordered a flower pot and it’s been 5 months and I’m still waiting for the delivery that I need to drive 30 km to pickup from their warehouse.

I am very disappointed with the UPS delivery and Bolia customer care. First, I received a damaged packaging and the product I ordered was broken (the foot of the floor lamp was dangling). I immediately informed Bolia customer care by email as advised by a salesperson in the shop that I called. But so far, 20 days later, I still have no news from them. I just received an email the day I submitted my request that for any complaint or return, the response time may be a little longer. 20 days is not a little! That’s a shame, and now I am worried about a sofa I have ordered... and should be delivered soon.

Happy with the product but the UPS parcel arrived damaged. I was informed of that before they delivered it and informed Bolia right away. I accepted it nevertheless as the inner packaging seemed to be OK. However it was not : I had to straighten the foot of the floor lamp as it was deviated. I thus avoided to return the product but so far (5 days after notifying Bolia by email), I have no news from them. Excellent design but manufacture not of so good quality. Conclusion: OK, but could have been better.

I'm very disappointed with customer service of Bolia. I've order the lamp, which I decided to return. Customer service sent me return note and an address of the pick-up point, where the item should be sent. As I was sending a lamp via courier service I needed to include telephone contact to the shipment details. I contacted customer service again asking for a telephone number, which can be used as a reference for courier and I was told to use this phone number +45 88 96 02 26, but apparently the courier had trouble reaching someone on this number. On top of that, he was not able to find Bolia pick up point based on the provided address when he was delivering the package on February 9th. I immediately contacted Bolia customer service, asking for a valid contact and details of the address, but so far no respond. I tried to call customer service but no one answered. The package is now stored in parcel center and cannot be delivered to pick up point due to missing address information and no one from Bolia replies to my emails. My last possible return date was February 12th. I'm not really sure what to do next. I believe I have provided correct delivery details confirmed by Bolia. I'm really afraid that I won't get my money back for the lamp... I have never experienced such a situation with returning of the item. I really love Bolia furniture but their customer service has disappointed me and I'm not sure if I will buy again in this store.

Order no.: 31600444-RMA0012566
Return type: Regret
Return no.:RMA0012566

Great products coupled with some excellent service. A great Scandinavian brand!

Shopping was fun and the staff was exceptionally welcoming and really friendly. We decided to buy two sofas. Quality seems very good and we really like our new sofas.

So why only 3 stars?

Delivery service and customer service.

The delivery guys were really cold and just dropped of the pieces of furniture. They did not even wait for us to check if everything was undamaged (hint: it wasn‘t) and left us with the packaging.

Dear Bolia staff…if we shop furniture for around 5-10 000€, we should not be left behind with the packaging. It’s your responsibility to choose friendly and competent logistic partners.

One piece of furniture has a damaged spot, it seemed at if it was repackaged because the manual was also missing only in this part.

Customer service does not respond, so can’t rate that.

This really leaves a bad taste in our mouth.

The design and feel were great, the rest disappointing. The colour of the table is not the same at all as the one in the shop. We thought we bought a dark table, the one we got was not.
After a month they still haven’t refunded us money from the purchase, in spite of calling the shop for help.

Too much work all of it.

I ordered a Como table. It would have been good to see the marble top before buying it. I find it ok but still a little bit unsatisfactory to receieve a piece with pattern and such vibrant colours as a surprise.

- Unable to deliver complete order on one date
- Unable to execute order based on picture from your own website - instead time consuming configuration myself required
- Time consuming & complicated order procedure
+ Friendly hotline who is however unable to change delivery date or execute a simple order based on an e-mail

I received an e-mail for someone else purchase. How did they get my e-mail, how do they double check their information. A total breach of GDPR.

I bought Cosh lænestol on Jan 8th and one leg was broken completely last night while my husband was sitting on it. I was shocked by such poor quality and danger caused. I had good experience with Bolia earlier but this accident is really terrible.

Really terrible delivery for the price you pay. I paid 150€ for delivery and it was supposed to be shipped by 28.12.2021, which did not happen. A few days into 2022 and we receive an email with "thank you for the order, please give us feedback".

We have not even received the order or any communication about the item. After contacting Customer Support, it turns out that according to their data it has been delivered. They double check it and it seems that it actually hasn't.

We get a new delivery date - 14.01.2022. Today it is 17.01.2022 - still no communication about delivery.

How can a company like this operate? Do you not care about customers returning to you? Really disappointed in the service. Please do not operate globally, if you don´t have the capabilities to do it.

My order arrived in time, but was not complete. I am still waiting for the other half of my order.

We ordered six “wing” shelves from Bolia which i installed this week.
They look absolutely beautiful and were pretty easy to install thanks to the very handy drill template.

The store in Stockholm forgot half of my order and has still not answered my 2 emails about the missing glasses. Tried to call the store as well with getting in touch with them…
Never shopping here again.

Terrible experience. Until now my sofa was not delivered. No message from customer service. No one can tell me when its going to be delivered. Next step can only be a lawyer.