Ilaria was a great help! We enjoyed creating our future living room with her. She designed our new space and gave us options along the way. A few times we visited the Utrecht store to see the fabrics.... See more
Company replied
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Simply fantastic customer service at Bolia! I want to leave a special thank you to Charbel, who was essential in helping us choose. We shared our apartment layout and a video of our living room becaus... See more
Company replied
I hope that everybody who wants to buy furniture tries Bolia. Bolia is more than just buying an item for house. They provide you an experience that is been thought in every step of it. You can feel ar... See more
Company replied
After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is no... See more
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
2K reviews
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High delivery costs
The delivery costs are very high (in my case for 2 coffee tables, 129 euros).
17 May 2026
Reply from BOLIA
Thank you for your feedback. We understand that delivery costs can feel high, especially for smaller orders. We always aim to be transparent about these costs upfront, as they cover the careful transport and handling of our furniture. For customers who prefer, we also offer the option to pick up the order from one of our pick-up points. 😊
Kind regards,
Lotte, BOLIA
Ilaria was a great help
Ilaria was a great help! We enjoyed creating our future living room with her. She designed our new space and gave us options along the way. A few times we visited the Utrecht store to see the fabrics.
16 May 2026
Reply from BOLIA
Thank you so much for your lovely review! ⭐ We’re so happy to hear Ilaria could help bring your future living room to life. We hope you will enjoy your beautiful new designs!
Kind regards,
Lotte, BOLIA
Very good service and attentive staff
12 May 2026
Reply from BOLIA
Dear customer
Thank you for sharing your experience with BOLIA. We're happy to hear that the staff was attentive and the service was therefore good.
We hope to welcome you back in the future!
Kind regards
Sophie, BOLIA
Shop assistant was very competent
Shop assistant was very competent, patient and supportive. Excellent service and products are really good quality
27 April 2026
Reply from BOLIA
Dear customer
We're happy to hear you had a great experience, buying from BOLIA. We hope to welcome you back at BOLIA in the future!
Kind regards
Sophie, BOLIA
The staff at the shop in Haarlem was…
The staff at the shop in Haarlem was super friendly and professional. Sanne and Frédérique guided me all the way through and I can say it was a better experience than in Amsterdam for example where they seemed too busy
18 April 2026
Reply from BOLIA
Good afternoon,
We're happy to hear that you had such a positive experience in our Haarlem shop. We appreciate your feedback regarding the team's friendliness and professionalism. It's great to know they provided excellent guidance!
Kind regards,
Jelle, BOLIA
Great Service and Smooth Ordering Experience
Kim Vyacheslav was very nice and helpful throughout the ordering process. He carefully explained everything and made sure we understood all the details. We also had a great experience in the store, the welcome and ordering process were very pleasant.
11 April 2026
Reply from BOLIA
Hello!
Thank you for your kind words and 5-star review! We’re glad to hear you had such a positive experience with Kim and enjoyed the in-store service. We’ll be sure to pass along your feedback.
Kind regards,
Maren, BOLIA
Reply from BOLIA
Good morning,
We're happy to hear that you had a great experience with our service and delivery. Thank you for your positive feedback!
Kind regards,
Jelle BOLIA
Recommended
Expensive, but beautiful furniture and accessories. Well made. Staff is kind, knowledgeable and helpful.
27 February 2026
Unprompted review
Reply from BOLIA
Dear customer
Thank you for your review, we hope to welcome you again at BOLIA in the future.
Kind regards
Sophie, BOLIA
Everything was fine until the payment
UPDATE 2: Company is saying that extra delivery cost was discussed during the offer phase. However, the extra cost is because of the weight, as they claim. The weight of the sofa does not change overnight. Rating goes from 2 to 1, because company is not mature enough to accept their mistake. I paid 6600 Euros for a sofa, 169 Euros of it is already delivery, they asked 135 Euros more.
UPDATE 1: I got my money back within a business day after I called the customer care.
Everything was fine until I made the order and paid for it. Before ordering, I communicated the measurements and limitations of my apartment, like windows are narrow so it won't fit through them, but it will fit through stairs, which I drew and measured. Then I made the payment, one day later they told me that the sofa modules are over 65 kilos and by law, they need extra people to move it, hence asked for extra delivery cost.
When I was ordering, the module weights were the same, and the law was the same. I reached out to customer care, they were shocked and did not completely understand, but they were helpful.
Now, the company canceled the order upon my request. At least, they were able to do that.
¯\_(ツ)_/¯
8 April 2026
Reply from BOLIA
Dear customer
Thank you for your feedback, and we’re sorry for the disappointment.
After reviewing your case with the store, we can confirm that the additional delivery costs for heavy modules were discussed during the purchase. As these costs were not accepted, the order was cancelled at your request.
We are taking your feedback on board and working to make this type of information even more clear upfront. Should there be other ways to make delivery possible in your situation, we are of course happy to discuss this with you.
Kind regards
Sophie, BOLIA
An unforgetable experience
I hope that everybody who wants to buy furniture tries Bolia. Bolia is more than just buying an item for house. They provide you an experience that is been thought in every step of it. You can feel artistry, craftsmanship and humanity during the process. I haven't recieved the item yet but I am pretty sure that the quality of the product will be also as good as the experience of pre ordering.
22 March 2026
Reply from BOLIA
Dear Alireza,
Thanks so much for your kind words! We’re delighted to hear that your experience has felt special from the very beginning. We hope you’ll love your furniture just as much once it arrives ✨
Kind regards,
Maren, BOLIA
The service in the Berlin store was…
The service in the Berlin store was bad. They promised about how to product can be delivered and in the end its not like that. The Customer service try to be nice but dont deliver answers.
The delivery company Managing Bolia and not the opposite.
20 March 2026
Unprompted review
Reply from BOLIA
Hello,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be. This is certainly not the level of service we aim to provide.
We will contact you directly to look into what happened and work together on a suitable solution.
Kind regards,
Maren, BOLIA
Beautiful fabrics, clean design & personalized advice
I visited BOLIA in The Hague at the early stage of exploration for a new sofa - and I was lucky to meet Michelle, who guided me through the different models and fabrics for composing my ideal model. I ended up leaving the shop with a purchased sofa & pouf combination, something that I had imagined would take me weeks to achieve. That alone deserves a five-stars recommendation. The variety of models and fabrics is big, but not the to point of becoming confusing; the clean design is very appealing for a long-lasting sofa and makes the price totally worthy. Top shop, really.
18 March 2026
Reply from BOLIA
Good afternoon
Thank you for sharing your great experience with BOLIA and the store in The Hague. We're happy to hear that you got great help from Michelle and we will inform her about your review.
Have a nice day!
Kind regards
Sophie, BOLIA
Bolia Eindhoven 10/10 Experience
Bolia Eindhoven is such fantastic & welcoming store, we absolutely love it!! The team have a real eye for interior-design advice and Carmen in particular has helped us transfer our new house into our perfect home :)
15 March 2026
Reply from BOLIA
Good afternoon,
Thank you for your review!
We're happy to hear that you love our welcoming store in Eindhoven! It's great to know that our team's interior-design advice helped transform your new house into your perfect home.
Kind regards,
Jelle, BOLIA
I had a very good experience with
I had a very good experience with Charbel. He helped us a lot with the decision and gave us very helpful advice. He was very attentive and friendly, and definetly made the consumer experience much better than expected. He also knows a lot about design and decoration. I couldnt be happier with my purchase and with the help he gave us
3 March 2026
Reply from BOLIA
Good afternoon,
Thank you for your wonderful review! We’re very happy to hear that you had such a positive experience and that Charbel was able to assist you so well with your decision.
We will be sure to share your kind words with Charbel. Enjoy your purchase, and we hope to welcome you again in the future!
Kind regards,
Jelle, BOLIA
Fantastic customer service at Raadhuisstraat
Simply fantastic customer service at Bolia! I want to leave a special thank you to Charbel, who was essential in helping us choose. We shared our apartment layout and a video of our living room because we wanted to be sure the couch would be a good fit. He helped us visualize everything perfectly and his recommendations were spot on. The couch and the dining chairs we ended up buying look absolutely incredible in our home. It's rare to find such dedicated, personalized in-store service these days. Thank you so much, Charbel and the Bolia team!
4 March 2026
Reply from BOLIA
Dear Bernardo,
Thank you so much for your wonderful review!
We are delighted to hear about your great experience in our Raadhuisstraat store. It’s especially nice to hear that Charbel was able to help you visualize how the sofa and dining chairs would fit into your living room. Taking the time to look at your layout and video is exactly the kind of personalized service we strive to provide, so we’re very happy his recommendations worked out so well for your home.
We’ll be sure to pass along your kind words to Charbel and the rest of the team, they will truly appreciate it. Enjoy your beautiful new sofa and dining chairs, and thank you again for choosing Bolia!
Kind regards,
Jelle, BOLIA
Reply from BOLIA
Good morning,
Thank you very much for your positive feedback on our furniture, our service and our shop.
We really appreciate it.
Kind regards,
Jelle, BOLIA
Very low quality for high price
After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is not supposed to do that after 4 years. Furniture are meant to be used. Overpriced and low quality.
26 February 2026
Unprompted review
Reply from BOLIA
Dear Shir,
Thank you for your feedback.
We’re sorry to hear about your experience and understand your frustration. We take concerns like this very seriously, and our team has reviewed your case carefully.
We have contacted you directly by email to discuss the matter further and to work toward a suitable solution together. Please feel free to reply to our message so we can continue the dialogue and find the best possible way forward.
We appreciate you bringing this to our attention and look forward to resolving it with you.
Kind regards,
Jelle, BOLIA
Reply from BOLIA
Dear Pelin,
Thank you so much for the 5 stars! We are happy to hear you had a positive experience while shopping at BOLIA. We look forward to welcoming you again soon!
Kind regards,
Maren, BOLIA
I dont speek dutch but as always it was…
I dont speek dutch but as always it was a great experience, nice frendly and great quality
21 February 2026
Reply from BOLIA
Dear Anke,
Thank you so much for your 5 stars! ⭐️
We’re so happy to hear you had a great experience again. Friendly service and great quality is exactly what we aim for 😊
Hope to see you again soon!
Kind regards,
Lotte, BOLIA
It is recommend to take the furniture from Bolia. Also It is recommended to visit the store
It is recommended to visit the store. Bolia store in The Hague is my favorite.
I have had such a good experience with Annija, Store Manager, in The Hague. She is not only providing you with the excellent and practical advise but also her service mind is the plus.
The Scandinavian furniture design has no doubt and I really love the design and material.
I fall in love with the oil solid oak dining table, chairs and bed frame.
Thanks for a lovely and unique design of the furniture and other decoration stuff.
1 February 2026
Reply from BOLIA
Hello!
Thank you so much for your wonderful review! We’re delighted to hear about your great experience in our The Hague store, and we’ll be sure to pass your kind words on to our colleague!
Kind regards,
Maren, BOLIA
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