First, the sales staff and manager at Bolia Den Haag are excellent. Their attention to detail, knowledge of the product and honest assessments of delivery schedules and limitations was exceptional. Th... See more
Company replied
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See what reviewers are saying
Had a great experience buying our Sepia sofa with Ken. He was super helpful, patient, and went out of his way to fix an issue we had and find us the best deal and delivery. Exceptional service; we'll... See more
Company replied
Simply fantastic customer service at Bolia! I want to leave a special thank you to Charbel, who was essential in helping us choose. We shared our apartment layout and a video of our living room becaus... See more
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From the very first moment we walked into the shop, we were treated very professionally. Annija understood our taste and our wishes perfectly. She helped us choose the right colors and materials, too... See more
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Company details
- Home Furniture Shop
- also in
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
2k reviews
Asks customers to review
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It could have been five stars, but...
First, the sales staff and manager at Bolia Den Haag are excellent. Their attention to detail, knowledge of the product and honest assessments of delivery schedules and limitations was exceptional. They were excellent hosts and made us feel at home so that we could experience the products we were purchasing. The products that we purchased have been everything we expected...comfortable, well constructed and pleasing to the eye. The only reason why we are not awarding five stars is that Bolia is plagued by weak technical systems that rendered terminals in the store useless and executed poor communications with delivery resources. And the delivery resources were good except for one individual who was so rushed he slit the fabric under the bottom of the sofa. Bolia compensated us for this inconvenience but should be compensated by the delivery service. Finally, the delivery service called us twice to deliver on the wrong day, which given our being out of the country caused unnecessary alarm and anxiety. Despite these snafus, we will purchase more from Bolia den Haag.
19 September 2026
Reply from BOLIA
Dear customer
Thank you for sharing your experience and feedback with us.
We're glad to hear that you got the right advice in our store and we value your feedback regarding the delivery issues you've experienced. We hope to see you back in our Den Haag store in the future.
Kind regards
Sophie, BOLIA
5 stars review to that guy at…
5 stars review to that guy at theUtrechtsestraat store. He was Great!
22 September 2026
Reply from BOLIA
Thank you so much for the 5-star review! We’re glad you had such a great experience at our store. We’ll make sure to forward your feedback!
Kind regards,
Maren, BOLIA
purchased in store
purchased in store, didn't get a receipt, customer support is slow and inaccurate. Even though I called them 2 time, my issue was still not resolved.
14 September 2026
Reply from BOLIA
Hello,
Thank you for your feedback. We are sorry to hear about your negative experience so far with our customer care. It has been busier than expected due to which our response has unfortunately been slower than usual, our apologies for this. We hope to find a fitting solution for you soon.
Kind regards,
Maren, BOLIA
Reply from BOLIA
Dear customer
Thank you for sharing your experience with us. We're glad to hear that you got great help in our store to make a decision on your order.
Kind regards
Sophie, BOLIA
Super easy to order
Super easy to order, the delivery was quickly, and everything was as seen online and beautiful!
30 August 2026
Reply from BOLIA
Thank you for your lovely review! We’re so happy you enjoyed the easy ordering, quick delivery, and your beautiful pieces. We look forward to welcoming you back soon!
Kind regards,
Maren, BOLIA
Customer care is pretty good
Customer care is pretty good. Lucie from Eindhoven store did everything she could to help us find all the products we needed!
28 August 2026
Reply from BOLIA
Dear customer
Thank you for your feedback on our customer care. We're glad that Lucie has been able to help you find everything. Hopefully, we'll see you again in our BOLIA store in Eindhoven.
Have a great day.
Kind regards
Sophie, BOLIA
Reply from BOLIA
Dear customer
Thank you for sharing your experience at BOLIA with us. We are happy to hear that the service has been great.
Kind regards
Sophie, BOLIA
Always very friendly and honest…
Always very friendly and honest service. The way that supports the calm and natural fibe of the brand. You can take time to make decision and adjust when needed. Never feel pushed or rushed to buy, which is important for me.
30 August 2026
Reply from BOLIA
Dear customer
Thank you for your feedback. It is really helpful to know, how you as a customer experience our sales process and customer care afterwards. Therefore we are glad to hear that you experience this whole process as calm and don't feel pressure to make decisions.
Have a nice day!
Kind regards
Sophie, BOLIA
Great service
Great materials. Great design. Great service. We bought a sofa at BOLIA years ago. And when after a few years we had an is issue with one of the pillows, they reached out with multiple options to fix this. In the end an external service company came by and made it all look new again.
21 August 2026
Unprompted review
Reply from BOLIA
Dear customer
Thank you for sharing your BOLIA story with us. We're happy to hear that there has always been a solution for the sofa, this way it can be used many more years.
Kind regards
Sophie, BOLIA
Amazing service by Ken at Bolia Raadhuisstraat
Had a great experience buying our Sepia sofa with Ken. He was super helpful, patient, and went out of his way to fix an issue we had and find us the best deal and delivery. Exceptional service; we'll definitely be back!
19 August 2026
Reply from BOLIA
Dear customer
We're happy to hear that you've had a great experience with buying from BOLIA. We will inform Ken of your review and experience in the store.
Have a great day!
Kind regards
Sophie, BOLIA
Great service in store from the staff!
15 August 2026
Reply from BOLIA
Dear customer
We're happy to hear that the service in our store was on point. We hope to welcome you back in one of our stores in the future.
Kind regards
Sophie, BOLIA
great staff and great service !
13 August 2026
Reply from BOLIA
Thank you so much for your kind words! We’re delighted to hear you enjoyed our service. We hope to see you again soon!
Kind regards,
Maren, BOLIA
Carmen is excellent!
10 August 2026
Reply from BOLIA
Good morning,
Thank you for your kind review!
We are very happy to hear that Carmen was able to help you so well. We will be sure to pass your kind words on to her!
We hope to see you in our store again soon!
Kind regards,
Anneroos
BOLIA
Great products and advice in store
Great products and advice in store.
Much more difficult to get follow up information about the delivery and the pouf got lost and was pushed by a full month.
Updated post customer care intervention: very good to know that you care about your customers satisfaction!
12 May 2026
Reply from BOLIA
Thank you for your review. We're pleased to hear you were happy with the products and the advice you received in store.
We're sorry to hear about the delivery delays and the issues with your pouf. We'll be in touch with you shortly to discuss your case and work towards a suitable solution.
Kind regards,
Maren, BOLIA
Worse experience ever VENEDA SOFA PICTURES AND DESCRIPTIONS ARE MISLEADING
Worse experience ever. From the payment process, where the full amount was charged upfront instead of the agreed 50%, until the final product.
WATCH OUT! The pictures of the wood leg in the middle of the Veneda sofa shown on the website are FALSE, instead of wood legs you get black metal legs with a screw in it that is highly visible, ugly. The answer? ‘Apologies for the disappointment but it is what it is, not possible to change because it is manufactured with metal leg.’ WHAT? What is shocking: the customer ‘CARE’ response says that the product states that it comes with metal leg, which is NOT TRUE, I had to download the manual and factsheet on their own website to show the wood legs are clearly described as items to be delivered. They should know better than the customer!!
You wait 5 weeks to receive your expensive sofa based on MISLEADING PICTURES AND PRODUCT DESCRIPTION and get an answer like that?
What a Shame!
23 July 2026
Reply from BOLIA
Dear customer.
We're sorry to hear that your sofa did not arrive as expected. The legs have recently been changed, we will make sure that this change is also visible when purchasing it.
We will contact you privately, to inform you on how we will solve this issue.
Kind regards
Sophie, BOLIA
Good online service
Good online service. Emma was quick to respond and help us purchase an outlet lamp for our new kitchen. Although, when we went to the store we had hoped to get more time with someone to look at other pieces we would like for our kitchen, they seemed busy.
15 July 2026
Reply from BOLIA
Thank you for your review! We’re happy Emma could help you online. We appreciate your feedback about your store visit and hope to give you more time and advice next time.
Kind regards,
Maren, BOLIA
Where beautiful design meets excellent customer service
I cannot recommend Bolia NL highly enough. Their furniture is beautifully designed, but what truly sets them apart is their outstanding customer service.
I experienced an issue with a sofa I had ordered. The problem was through no fault of Bolia, yet their team took my concerns seriously. They listened carefully, were incredibly friendly and professional, and worked with me to find the perfect solution. They genuinely went above and beyond to make sure I was happy.
Thank you, Bolia NL, for proving that excellent service still exists. I will gladly recommend you to anyone looking for beautiful furniture backed by truly first-class customer care.
10 July 2026
Unprompted review
Reply from BOLIA
Dear Diana,
Thank you for your kind words, we will definately share this with our team. We're delighted to hear that both our designs and our customer service made such a positive impression. It was our pleasure to help, and your recommendation truly means the world to us. Enjoy your sofa!
Kind regards,
Lotte, BOLIA
Reply from BOLIA
Good afternoon,
Thank you for your feedback.
We can see that your order was delivered today. If the delivery took longer than you expected, we sincerely apologize for the delay and any inconvenience this may have caused.
We hope you are now able to enjoy your purchase. Should you have any questions or need any further assistance, please don't hesitate to contact us.
Regards,
Jelle, BOLIA
Great service& fast notification
Great service, was notified of my item being ready by text and phone call!
19 June 2026
Reply from BOLIA
Dear customer
Thank you for sharing your experience with us. We're happy to hear that the service was great.
Have a good day!
Kind regards
Sophie, BOLIA
Reply from BOLIA
Good afternoon,
We're so glad you had a great experience in The Hague. Thank you for your kind words!
Kind regard,
Jelle, BOLIA
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