I had an excellent experience with BOLIA Customer Care. From the very beginning, Mikkel and Barbara were incredibly helpful, professional, and attentive throughout the entire process. They hand... See more
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I visited Bolia in Basel. The saleswoman, Ana, was so very kind, patient and helpful. She addressed all of my questions and took care that nothing escaped my attention. Will definitely recommend to sh... See more
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I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more
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Overall we had a good experience, but I think that you could give a shoppingbag/Tasche for free when a custumer come in and immediately buy a table + careing kit for 4500+chf. We had to pay 2chf for t... See more
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Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2k reviews
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Dear team,
Dear team,
I really like your products, but I have 2 delivery that haven't arrived at the planned time and still no reply from your Customer Service what is the status and when can I expect the delivery.
So far my experience is not matching the expectations of lovely brand.
Best Regards
Nikoleta Georgieva
9 June 2020
Unprompted review
Reply from BOLIA
Hi Nikoleta,
Thank you for your comment. We are very sorry that you did not hear anything from us yet. I will contact the freight company, so we can find a solution today.
Best regards, Randi, Bolia International A/S
In love with style of furniture and wanted to order more, but such a disappointment
Ordered an outlet item as a test to see the quality and service of Bolia company. As they couldn't deliver, it took me a while to organise pick up process on a working day with my friend and her car.
Brought it home and what a disappointment it has NO LEGS! I contacted Bolia kundenservice few times per e-mail, but no reaction. Someone needs to be responsible and offer a solution.
9 June 2020
Unprompted review
Reply from BOLIA
Hi Alina
Thank you for your comment. Unfortunately we do not offer delivery on our outlet items as they are not always in the original packaging. I will look at your claim today and get back to you.
I am sorry for the inconvenience.
Best regards, Randi, Bolia International A/S
Good products, very good service
They have a wide choice of nice design furniture. The goods are top quality and the service too. The prices are on the other hand a bvit too much on the high side.
25 May 2020
Unprompted review
Reply from BOLIA
Hi Alessandro,
Thank you for your comment. We are happy to hear that you like our design, quality and service. You are always welcome to stop by one of our stores or the webshop.
Best regards, Randi, Bolia International A/S
Delivery took 10 days and the vase was…
Delivery took 10 days and the vase was broken
11 May 2020
Unprompted review
Reply from BOLIA
Hi Elena
I am sorry to hear that your parcel was delayed and the the vase arrived broken. You are welcome to visit our store and return it there.
I am very sorry for the inconvenience.
Best regards, Randi
Super service by the sales Person…
Super service by the sales Person barbara glatz. Delivery on time with exactly products we ordered. All good, we're happy.
Nicole &Marcel
4 May 2020
Unprompted review
Marble coffee table
Ordered a marble coffee table and the ordering process was smooth and efficient.However, I am very disappointed with the quality of the table sent. The marble top has not been polished well at all, with one large corner piece seemingly still raw stone. I certainly would have not purchased this particular table if I had seen it 'live' in the shop in Zürich. To be honest, for the price paid, I expected better as on a par with the similar table at Mobitare.Lesson learnt.
27 April 2020
Unprompted review
Check the quality in advance
I ordered online and picked up the product in a store.. I did not check the product in advance, and later at home I realized that the wood had black stains on it, which could be from glue or something. I tried to remove it but it did not work. The watch is still very nice, and you can not see the stains very clearly when the watch is hanging on the wall.
6 March 2020
Unprompted review
Reply from BOLIA
Dear Maria,
Thank you for your feedback. I am sorry there are stains on the watch. You can either return the watch to the store or send some pictures to us at kundenservice.ch@bolia.com - we will be more than happy to help you.
Best regards,
Laura Nijhuis
Bolia International A/S
The Mr
The Mr. BIG Sofa is very comfortable! The large seating cushions are do slip and this is very annoying. there needs to be a solution for this so they do not slip i.e. back attachment, large velcro patches or.... ! Overall, we are very happy
25 February 2020
Unprompted review
Reply from BOLIA
Good morning,
Thank you for your review. We are pleased to hear that you are excited about your Mr. BIG sofa. If you have any questions regarding your sofa, please do not hesitate to send a mail to kundenservice.ch@bolia.com
I wish you a pleasant day.
Best regards,
Laura Nijhuis
Bolia International A/S
Great quality
Great quality. Overall experience great and very happy with my new sofa. I really appreciated that the delivery was planned for a certain day and timeframe, which made it easy to be at home. I will definitely
go back to Bolia in the future.
15 February 2020
Unprompted review
Reply from BOLIA
Good morning,
Thank you for your 5-star review. We are pleased to hear that you are excited about your new sofa and that the delivery terms were convenient for you. We look forward to seeing you again sometime.
Have a lovely day.
Mit freundlichen Grüßen,
Laura Nijhuis
Bolia International A/S
Reply from BOLIA
Hi there,
Thank you for your review. Good to hear that you had a great experience. We hope to see you again soon!
Best regards,
Laura Nijhuis
Bolia International A/S
Fantastic service from the Geneva…
Fantastic service from the Geneva store. Very helpful. Merci!
29 January 2020
Unprompted review
Reply from BOLIA
Hi John,
Thank you for your feedback. We are happy to hear that you had a good experience in the Geneva store and hope to see you back soon.
Best regards, Randi, Bolia International A/S
Reply from BOLIA
Good morning,
Thank you for your review. We are pleased to hear that you like your carpet and hope to welcome you ion one of our stores soon.
Have a lovely day.
Best regards,
Laura Nijhuis
Bolia International A/S
Reply from BOLIA
Goodmorning,
Thank you for your review. We hope you'll enjoy your new Bolia furniture and hope to see you again soon!
Have a lovely day.
Best regards,
Laura N.
Bolia International A/S
Great!
Very kind and professional staff. Product in line with our expectations!
27 October 2019
Unprompted review
Reply from BOLIA
Goodmorning,
Thank you for your kind review. We hope you will enjoy your Bolia furniture. Have a wonderful day!
Best regards,
Laura N.
Bolia International A/S
Saga armchair
Beautifully designed and comfortable armchair, excellent service. It would be useful to receive some instructions in the package on how to use the chair (how to make it lean back), but when I asked, I got an immediate and helpful response.
30 September 2019
Unprompted review
Reply from BOLIA
Dear Annalisa,
Thank you for your comment. We are happy to hear that you are satisfied with you purchase and the service you got afterwards. Normally we send assembly guides and instructions with our furniture, but we will try and do better. We hope to see you in one of our stores in the future.
Best regards, Randi, Bolia International A/S
Perfect in everything
19 September 2019
Unprompted review
Reply from BOLIA
Good morning,
Thank you for your review. It pleases us to hear that you had the perfect experience. We look forward to welcome you again soon :-)
Best regards,
Laura
Bolia International A/S
Outlet item labeled as new
Outlet item labeled as new. Two of four drawers’ locking mechanism didn’t work. I was able to fix one. Other than that the dresser looks great!
14 September 2019
Unprompted review
Reply from BOLIA
Hi there,
Thank you for your review. I am sorry to hear that the drawers did not work. If you still have problems, please send us some photos or a video of the drawers to kundenservice.ch@bolia.com - we will then do our best to help you solve the problem.
Have a nice day.
Best regards,
Laura
Bolia International A/S
Reply from BOLIA
Guten Morgen,
vielen Dank für Ihre Bewertung. Es freut uns, dass alles wunderbar geklappt hat. Wir wünschen Ihnen viel Freude mit Ihrem Möbelstück und wir freuen uns Sie bald wieder begrüßen zu dürfen.
Viele Grüße,
Laura
Bolia International A/S
Furniture is beautiful, but overall experience is below par
Furniture is beautiful and good quality. Overall Service was at poor level. Was selecting the color of the leather of the chairs. The girl gave me the choices. When I was ready to order the girl came to the conclusion that they only had 2 colors for this model without an apology. Was in total 3 times in the shop and have to say that shop responsible Roman was helpful and friendly.
Montage of your furniture in your house is not possible (imagine buying a wall mount tv cabinet), not even for an extra fee. We arranged a date for delivery of the furniture. Bolia rescheduled for one week later as the delivery company could not deliver. Received a phone call on the initial day from the delivery company that they would be at my house in 15 min. Luckily I was at home to receive all the Karton boxes with the furniture. Was extensively in contact with the customer service department in regards to the delivery date. They were not very professional and impolite. In short: happy with the furniture. Very unhappy with the Ikea style service and after service.
Btw also bought at Pfister and Schubiger. In really big contrast : Top service from buying until montage.
22 August 2019
Unprompted review
Reply from BOLIA
Hi there,
Thank you for your feedback. We're sorry to hear that you aren't satisfied with our service. We don't offer assembly of furniture, but it's always possible to get the freight company's phone number through us, give them a call and ask for a separate assembly service. If you have further questions or comments, please send a mail to kundenservice.vh@bolia.com
We hope you'll enjoy your furniture.
Best regards,
Laura
Bolia International A/S
Great furniture, delay with delivery
We had two deliveries, one went super smoothly, the second was a month late. We are very happy with the furniture and its quality.
8 July 2019
Unprompted review
Reply from BOLIA
Hi there,
Thank you for your review. We apologize for the delay of one of your orders. However, we are pleased to hear that you are happy with the quality of the furniture. We hope to see you again soon.
Best Regards,
Laura
Bolia International A/S
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