Extremely friendly and helpful staff, both in-store and with the delivery service (who even took back the cardboard boxes so they could be recycled). The quality of the furniture and other goods is ve... See more
Company replied
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Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö. Ordered a marble table, larger wool rug and cushions in different c... See more
Company replied
Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the so... See more
Company replied
I never experienced another company with such good service. Always fast help if something went wrong. Always kind people to talk to. Always follow-up from Bolia that everything went well. I work in th... See more
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
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Overpriced Delivery and Products IMO
After visiting the Malmö store we needed time to think over the offer. I rang the store a few days later to make the purchase and the person I spoke with had such a terrible attitude and wasn't friendly or helpful at all. I ended up making the purchase online.
Additionally, when I purchase a sofa worth 40 000kr and then have to pay 1000kr for delivery it leaves a bad experience in my mind when I think of this company. I have had larger and cheaper purchases delivered with full installation included in the price (king bed, a brand new kitchen, for example).
Furthermore, it leaves me puzzled that when I told the sales person that I would pick it up myself she replied that it costs just as much to rent a trailer. It highlighted to me that they must have not concept about the value of 1kr or the cost of renting a trailer haha.
The sofa is nice, and after close inspection not unlike other more reasonably priced brands, but hey you get a free coffee when you go into the store to look around. My wife likes it so that makes my life easier.
Would never buy full price from Bolia, as this is clearly a marketing concept brand which inflates prices then has massive sales which give 50% off to make you think you are getting a good deal. In reality it brings the item down to the standard retail price in my opinion.
4 April 2019
Unprompted review
Reply from BOLIA
Hi,
Thanks for your review.
First of all we are sorry to hear that you had a bad experience in the store. This kind of attitude is of course not acceptable and we will look into this immediately. Sorry to hear that you do not agree with our pricing and campaign concept. We appreciate your comments and feedback and we hope that you and your wife will enjoy your new sofa after all.
Have a great day!
Best Rgds
Solveig
Bolia International A/S
I loved our experience at Bolia
I loved our experience at Bolia, from the showroom to the staff to the delivery, it all went smooth and we are enjoying our sofa so far!
15 March 2019
Unprompted review
Reply from BOLIA
Hi Elena,
Many thanks for your review.
We are delighted to hear that you loved the experience at Bolia and that everything went according to plan.
Have a great day!
Best Rgds
Solveig
Bolia International A/S
Excellent service and product!
8 March 2019
Unprompted review
Reply from BOLIA
Hi John,
Thanks for your review.
We are delighted to hear that you are happy with both the service and your new product.
I wish you a great day :)
Best Rgds
Solveig
Bolia International A/S
In store experience better than online!
Love the table I bought in store but had so much trouble with buying a second one online later that same day! I couldn’t get the second table sent to my neighborhood Bolia store so I would have to wait 5 extra weeks and go out of town to collect the second table... decided against the online shopping and settled for the one table I bought in store.
3 March 2019
Unprompted review
Reply from BOLIA
Dear Issraa,
Thanks for your feedback. We are delighted to hear that you love the table. Normally there should not be any problems ordering online, but we are sorry to hear that you experienced problems. It is normal procedure that the furniture should be collected at the nearest pick up point, but you can also choose delivery to your home address.
I hope you have a great day and welcome back to Bolia another time.
Best Rgds Solveig/Bolia International A/S
Excellent service!!
Excellent service!!! With a mind reading i would say. The fresh coffee during the service was absolutely lifesaver. Thanks!
15 February 2019
Unprompted review
Reply from BOLIA
Hi Ave,
Thanks for your lovely review.
We are delighted yo hear that you had such a good experience in the store.
Welcome back another time :)
Best Rgds
Solveig
Bolia International A/S
Top notch over all!!!
Fantastisk och snabb service!
Jättefin produkt av högsta kvalitet!
Supernöjd!!!
30 January 2019
Unprompted review
Reply from BOLIA
Hej,
Tack för din återkoppling här på trustpilot.
Vad trevligt att höra att du är nöjd med ditt nya möbel.
Välkommen åter och ha en bra dag! :)
Mvh
Solveig
Bolia International A/S
The service in store was excellent
The service in store was excellent: we needed to measure the table first so they facilitated for us to place the order online later. Everything went as it should and the delivery was on the expected date and time as agreed. It was a very positive experience and so far i’m very satisfied with the product.
24 January 2019
Unprompted review
Reply from BOLIA
Hi Mia,
Thanks for your review.
We are delighted to hear that you are happy with the service and that it was such a positive experience.
We hope you will be pleased with your new product and enjoy it many years ahead.
Have a great day!
Rgds
Solveig
Bolia International A/S
The best service ever
The best service and employee you have is in bolia Malmö center. It is always a pleasure to step by your store. The service is in the top.
13 January 2019
Unprompted review
Reply from BOLIA
Hi Ahmad,
Thanks for your review.
We are delighted to hear that you are happy with the service.
Welcome back another time and have a great day :-)
Rgds
Solveig
Bolia International A/S
Excellent service
Excellent service, prompt response with queries and assistance. Will recommend to anyone.
20 November 2018
Unprompted review
Reply from BOLIA
Hi A Brady,
Thanks for your kind review.
We are delighted to hear your comments and thanks a lot for your recommendations.
Have a great day!
Best Rgds
Solveig
Bolia International A/S
Great service.
8 November 2018
Unprompted review
Reply from BOLIA
Hi Tiago,
Thanks for your review.
Great to hear that you are pleased with our service.
I wish you a nice weekend!
Best Rgds
Solveig
Bolia International A/S
As there might have been a technical…
As there might have been a technical issue with sending text to a phone that was not local, I had to call them up, but the service I got was good with pleasant people working in the store. Despite not looking like someone you would typically be shopping at a midrange/ higher end furniture store, the clerks were attentive and gave me the right advice for my purchase.
17 October 2018
Unprompted review
Reply from BOLIA
Hi Rob,
Many thanks for your review.
We are happy to hear that you have had a good experience in the store and hope you are pleased with your new product as well.
Have a great day :)
BR
Solveig
Bolia International A/S
The staff (Maja) in the store (in…
The staff (Maja) in the store (in Malmo) was friendly and helpful throughout the process of buying and having the item delivered. She followed through to make sure all was OK at every step of the journey.
8 October 2018
Unprompted review
Reply from BOLIA
Dear Gregor,
Many thanks for your review.
Great to hear that you are happy with the service and the experience you had in the store.
I wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Im very disappointed by the item (a…
Im very disappointed by the item (a sofa), and I still dont know if Im gonna be able to return it as I will loose 50% of the value of the sofa + the delivery costs (2 times). The customer service doesnt help me at all. The informations on Bolia website are wrong, its just fooling clients!
I will never recommand Bolia to anyone. As an architect, you dont only loose 1 client; but many.
27 September 2018
Unprompted review
Reply from BOLIA
Dear Fabrice,
Thank you for your review.
We are very sorry to hear that you are not satisfied with the sofa. On the website and on the order confirmation you can see that the sofa is in one piece, and we are of course sorry that they did not also give this information in the store.
Please be aware that it is the customers responsibility to find out and measure if the sofa fits in the door and in the home.
We are always there to help you with advice in the process if you would like to return your sofa.
I wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Slow and expensive delivery but amazing…
Slow and expensive delivery but amazing products
27 August 2018
Unprompted review
Reply from BOLIA
Dear Emmjay,
Thanks for your feedback.
We are delighted to hear that you find our products amazing.
As all our products are made especially for you we do have 3-4 weeks delivery time.
Enjoy your new furniture!
BR
Solveig
Bolia International A/S
One of the closets (ROD 07) is broke
One of the closets (ROD 07) is broke, created a claim on 13th July, called on Mon 16th July the Customer Service and the answer received was to wait for the answer, called again yesterday the 18th July and apparently my initial email was not received, i'm waiting still for a replacement for the closet - currently i have no information
19 July 2018
Unprompted review
Reply from BOLIA
Hi Irina,
I am sorry to hear that the your new furniture was broken. We apologize for the waiting time for replies.
I can see that new furniture have been ordered and hope that you will be happy with it.
I Hope you will have great pleasure in your new furniture
I wish you a nice day!
Best Rgds
Kamana
Bolia International A/S
I got the media table with super poor…
I got the media table with super poor painting job and one of the legs was darker than the others and now I must wait one and half month to get new one.
18 July 2018
Unprompted review
Reply from BOLIA
Dear Laith,,
We are really sorry to hear about the problems you have had with your new furniture..
We always strive to deliver products on time and without mistakes, but unfortunately there are sometimes problems occurring that are beyond our control. The lack of good communication here is something we will look into. Thanks for your comments.
I see that It is arranged with an earlier delivery of the new furniture
I hope you will be pleased with your new furniture once it arrives and I wish you a very nice day!
Best Regards
Kamana
Bolia International A/S
Deliver table top but not legs!
4 July 2018
Unprompted review
Reply from BOLIA
Hi Liang,
I am sorry to hear that the legs for your table were missing. We apologize for this and understand that this was frustrating for you.
I can see that new legs have been ordered and hope that you will be happy with the table once it is assembled.
I wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
Reply from BOLIA
Hi Nikola,
Thanks for your feedback.
Great to hear that you are pleased with the delivery. Hope you will be happy with the new sofa as well.
Have a great day!
BR
Solveig
Bolia International A/S
Unfriendly driver
Unfriendly driver. On the positive side i got my furniture into my living room at last.
26 April 2018
Unprompted review
Reply from BOLIA
Hi MK,
I am sorry to hear about the experience you had with the delivery.
This is of course something we will look further into with our logistics department.
I hope you are happy with your new furniture and please do not hesitate to contact us for any other questions.
Have a nice day!
Rgds
Solveig
Bolia International A/S
We bought two Sepia Sofas from Bolia
We bought two Sepia Sofas from Bolia some years ago. Comfort has been good, but the fabric has faded way beyond what to expect from sofas at this price group. Totally unacceptable. We wrote to Bolia explaining the problem and got a quite rude and useless answer back since they took for granted that we placed the sofa in "extreme sunlight" which definitely is not the case. Making assumptions on how we have treated the sofas without asking questions and without being the slightest accommodating is way beyond comprehension. Never ever again are we going to purchase any item from Bolia.
27 February 2018
Unprompted review
Reply from BOLIA
Dear Peter,
I am sorry to hear that you are not happy with the response from us. We always take inquiries from our customers seriously and try to look into each individual case in the best possible way. It is surprising to hear that you found the answer rude and this is of course something we are very sorry to hear and something would would like to look into. I do not have the possibility to look into your case as we do not have your details, but I would like to apologize for not meeting your expectations.
I wish you a nice day!
Best Rgds
Solveig
Bolia International A/S
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