BOLIA Reviews 

Really helpful customer service and amazing products!

We had good experience in both Bolia stores in Stockholm (Södermalm and Kungsholmen), felt well advised about our sofa and the cover to choose. The order process was smooth as well. There were constant updates on our order and sufficient information on the procedure to follow. However, delivery was a little disappointing as the personnel was eager to leave as quickly as possible. Checking the package for damage seemed to be nearly unacceptable, as was the request to put the package in the apartment instead of the entrance hall.
When I opened the package, I realized that we had to screw together the sofa ourselves, and only half of the screw holes were pre-drilled. This came as a surprise to us, as we had not been informed about this by the sales person, and had intentionally not chosen an IKEA item. ;-)
However, the sofa looks fine, the upholstery is as promised and I can only hope that we did everything right by fixing the sofa up ourselves. :-)

Nothing to complain about, good handling of logistics and it's obvious that they are really consious of their customers.

The C3 chair wasn't finished properly - there were two holes instead of four holes for the legs.

Bolia delivered my sofa without screws for the legs on 2 March and I am still waiting to receive them! Customer service on the phone or their Arkaden store is almost nil - what service does not follow up with its customer to find out if they have received the missing part and then close the case? And why were there no screws with the delivered legs? The last contact I had with them was when they offered me a gift voucher for 500kr (which I accepted thinking I would get the screws the next day but no). I sent them a second email last week asking when the screws would arrive but no reply from them. I've asked for my money back in full and no, I don't have the packing the sofa came in so let's see what happens.
I am so disappointed - should have read the reviews before ordering a sofa from this store.
Update: Later in the day.
Bolia sent me an email agreeing to take back the sofa and effect a full refund but their saving grace is Jonas who works at their transport booking office. He called me to book a time to pick up the sofa and listened patiently while I ranted frustratedly about why I was taking such a drastic action. Sympathizing with me, he promised to see what he could do to solve the problem and said he'd be in touch during the day. Later in the afternoon, I got a call from Pamela of customer service saying they were sending me temporary legs today. Why did it take so long for them to come up with a common sense solution? Why didn't the girls at the Arkaden store think on their feet to come up with this solution? It took a young man who worked in a back-end office to come up with idea of 'loan' legs and he delivered them to me later this evening. Kudos to him. Bolia, you owe this young man a big fat raise as he's the reason I'm keeping the sofa.

Unbelievably difficult routine with pickup. I only wanted to purchase a simple "shelf", but had to drive to the next "commune" to pick it up.

Timely and secure information.

I had the best service ever at Bolia in Gothenburg, very helpful staff :)

Perfect service. Ordered through the very elegant website. Made the mistake of ordering the wrong thing, and corrected it next morning by calling customer service. Done, no problem. Projected arrival a little less than a month later. A week before, I got an e-mail notification that my order had been processed and was about to be shipped. Delivered to our door 2 days earlier than projected. All in all, customer care as it should be.

Excellent service in the store

Very satisfied with the look and feel of the couch and footrest.

I had great shopping experience at Bolia Göteborg. Stuff are professional and good. Deliver was on time. Deliver guys were nice and helpful. Thanks!

Everything perfectly fine, just one thing that made me a little irritated. The fact that we had to pay the total sum in advanced. All other furniture store we'd been to, asked for 10%.

The product was late, we could pick it up two months after we bought it in store. Upon pick up the guy said that the parcel had been destroyed and that we had to inspect the product when we got home. We did and it was broken. Yay.

We ordered shelves thinking we can mount them vertically or horisontally, but the only way is to do it horisontally.

Everything was well coordinated and documented. A real pleasure to deal with overall.

Very pleasant and helpful in the actual shop.
Ordered on internet, crisp communication, swift and timely dlivery.
Nice personal touches with e-mail updates.

Very good sofa. delivery service was on time with good transportation service. I got the same as it was ordered.

From order to checkout everything is really smooth. Shorter production time than last time we made an order and easy to pickup at warehouse.