Extremely friendly and helpful staff, both in-store and with the delivery service (who even took back the cardboard boxes so they could be recycled). The quality of the furniture and other goods is ve... See more
Company replied
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Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö. Ordered a marble table, larger wool rug and cushions in different c... See more
Company replied
Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the so... See more
Company replied
I never experienced another company with such good service. Always fast help if something went wrong. Always kind people to talk to. Always follow-up from Bolia that everything went well. I work in th... See more
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
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Reply from BOLIA
Dear Lari
Thank you very much for the positive review.
I'm very glad that there has been no reason for any complaints - of course there shouldn't be ;-)
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Excellent service. No problems.
From the in-store guidance, to the sampling to the website, and even to the cute waiting video, I can't find a reason to complain about the service of Bolia. Delightful.
1 June 2015
Unprompted review
Reply from BOLIA
Dear Belloni
Thank you very much for your very positive review - much appreciated.
We are trying to improve any touch point with a customer so that the total Bolia experience will meet the high expectations. In your case I'm very, very happy that every thing went so well.
Hope to see you soon in a Bolia store again - also if you just need some inspiration and a cup of coffee.
Have the best day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Dear Alexander
Thank you very much for the great 5 stars showing that we were able to meet all your expectations.
I've noticed that you went for the Case modules - very nice product with a high flexibility. Good choise.
Hope so see you in Bolia soon - also if you would like a cup of coffee or Pukka tee.
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Hi Peter
Thank you for you comment here on trustpilot.
If you have any thoughts about how we can improve our company, I will kindly ask you to send an email to customer service.
I hope your are happy with your product(s).
Have a good day.
Best regards
Alice Netland
Customer service
Bolia International A/S
bad installation experience
1. There is no Foam padding in the package, the wooden board is cracked a bit.
2. When I install the shelf, I cannot insert side board into the main board, so I had to punch it into the main board by a hammer. The intire side face was cracked.If you need I can send you a picture. I really want to ask the Bolia designer, have you ever considered how can your customer install it at home？？
1 June 2015
Unprompted review
Reply from BOLIA
Hi Zhi
Thank you for you comment about bad installation experience here on trustpilot.
If there is a problem with putting together your product I will kindly ask you to send an email with pictures to our customer service email. This way we can tell if there has been a production mistake with your product, and if so we would very much like to correct the mistake.
Have a good day.
Best regards
Alice Netland
Customer service
Bolia International A/S
great store
Nice furniture and great store online, but bit expensive for what you get.
long delivery time for larger furniture, but almost assembly, you will need to put feet on some things and the instruction for that isn't the best, you will need a electrical screwdriver and abit of skills!
1 June 2015
Unprompted review
Reply from BOLIA
Good evening Morten,
I am happy to see that you loved our store :-) Its possible to order many products in alot of different sizes and colours. That is why we dont have for ex. Sofa on stock. I am sorry to read that you did not think the instructions were good. I will forward your comment and orderno. to our productmanager to see if we should improve on this. Thanks again for your comment and feedback.
Have a great sunday
Best regards
Lasse Andersen
Bolia International A/S
Easy and simple
It's really easy to by furnitures from Bolia. the hole chane is simple. good quality och good prices
1 June 2015
Unprompted review
Reply from BOLIA
Hi Carina
easy, simple, good quality and good prices. That was some kind words - thank you for that and for the 5 stars :-)
Best regards
Lasse Andersen,
Bolia International A/S
Reply from BOLIA
Hi Jodi
wonderful that you fell in love with our products :-)
Have a lovely and sunny sunday
Best regards
Lasse Andersen
Bolia International A/S
High quality, all over
Visited your store 3-4 times and your website countess before the purchase. Everytime I was professionally met by your sales representatives, felt their only goal was to make me get what I was looking for but without pushing for more expensive or additional products. In addition, the whole family is very satisfied with the very high-quality sofa.
1 June 2015
Unprompted review
Reply from BOLIA
Hi Bettina
Thank you so much for your comment here on trustpilot. I will also forward your sweet comment to the store - I am sure they will be happy to read it. Hope to see you and your family in our stores again :-) Have a lovely evening
Best regards
Lasse Andersen
Bolia International A/S
Reply from BOLIA
Dear Hans,
Thank you for your sweet comment :-) I am glad that you like our service and products. Have a lovely day
Lasse Andersen
Bolia International A/S
Overall good, but expensive delivery
I bought a nice table. I'm very happy with the product. I thought the delivery was a bit lacking, though. Quite limited (but at the same time broad) options for when the delivery could be done. Very (!) expensive delivery service, but without the level of service that could be expected considering the price.
1 June 2015
Unprompted review
Reply from BOLIA
Hi Marcus
I am very glad that you are happy with the table and of course sorry to read about the service level. I'll inform our Logistic-Manager as the first thing tomorrow. Have a great sunday
Best regards
Lasse Andersen
Bolia Intenational A/S
Reply from BOLIA
Hi Jesper
Simple and great comment - Thank you for that ;-)
Have a good weekend
Lasse Andersen
Bolia International A/S
Good price on sales, long delivery time
Good price on the sale, but very long delivery time. Very good quality.
1 June 2015
Unprompted review
Reply from BOLIA
Hi Matthias
Im glad that you are happy with the price and quality. Have a greay day
Best regards
Lasse Andersen
Bolia International A/S
The carpet losing its bristles everyday...
We thought it would happen at the beginning, now it would even fill up the dust hole of our vacuum robot. we are not sure if it is a quality problem or not, would like to contact Bolia if it is getting worse.
18 May 2015
Unprompted review
Reply from BOLIA
Hi Junyi,
Thank you for your feedback. It could take some months depending on the carpet you purchased and how often you vacuum it. The good news is, a little shedding will not hurt your carpet and it won't go completely bald. You are always welcome to send us some photos of your carpet - we will then look into it and see if we can find a solution for you (kundeservice@bolia.com)
I wish you a good dag,
best regards
Lasse Andersen
Bolia International A/S
Terrible
First I got the wrong order. Or rather your website misled me with wrong information. It said it had drawers, not doors. When telling this to your customer service I got the answer that the furniture was delivered correctly cause this was its correct execution. That the website said something else had nothing to with this, according to customer servide. Since I also had home delivery they could not pick the furniture up again - since nothing was wrong with the furniture itself - only the information about it. So I had to fix a transport myself and drive it your storage facility in order to get my money back.
8 May 2015
Unprompted review
Reply from BOLIA
Hi Hanna
Thank you for taking the time to give us your feedback. I am very sorry if there has been any web-error but glad to see you got all your money back for the furniture. I will recommend you to contact the store if you in the future should have any specific questions to a furniture or if you are in doubt about if a furniture comes with doors or drawers. If you expereince problems with a wrong-delivered furniture you are always welcome to sent photos to customerservice - we will then find a solution :)
Just write me an email if you have any further questions (kundeservice@bolia.com)
Have a nice day
Best regards,
Lasse Andersen
Bolia International A/S
Reply from BOLIA
Hi Otto
Thank you for your sweet comment - we appreciate that :) You can always drop by if you are in the mood for some inspiration or just a free cup of coffee ;)
Best regads,
Lasse Andersen
Bolia International A/S
Good experience until the delivery
Hej,
I'm really happy with my purchase at Bolia. I would only recommend you to train the delivery team. They spent 2 min in our apartment. They deliver the sofa, did not place it where it belongs, did not unpack it.
I've been told I would have a much better service. I don't know if I would do it again under these circumstances.
Otherwise the instore experience and the product itself are really good.
8 May 2015
Unprompted review
Reply from BOLIA
Hej Elodie,
I am very glad to see that you were satisfied with your purchase and the experience in the store but I also apologise for your experience with the deliveryteam. I hope you will give us another chance to prove that the service by delivery is as good as in the stores :)
Have a nice day
Best wishes,
Lasse Andersen
Bolia International A/S
Ok, but not very enthusiastic staff
The furniture I bought seems ok in terms of quality. But the price is perhaps a bit too high. Staff also a bit lacking of enthusiasm, and I could have just ordered it from home instead as they use the same online webpage. I did hope for some discount of other offer in store, but nothing extra.
8 May 2015
Unprompted review
Reply from BOLIA
Hi Anders
Thank you for your feedback. I am very sorry to hear that you didnt recieve a good experience in the store. We always want to give the customers the best experience. I will take contact to the storemanager so we can prevent that from happening again.
Thanks again for your time to give us feedback
Best regards,
Lasse Andersen
Bolia International A/S
sofa
Not pleased with my decision, taking woll in the seat and plain for the back. The sofa does not look as good as I would have liked. Would have got some guidance for taking a better decision.
4 May 2015
Unprompted review
Reply from BOLIA
Hi Tomas
thanks for taking your time to write us in here. I am truly sorry if you are not happy with your sofa, But I am sure, that if you make sure to knock the pillows which is nessecary when you buy cushions with down.
I hope it has worked out for you
Have a great evning
Best Regards
Kenneth Andersen
Customer Service Manager
Great!
I was very impressed by our employee Nora Munch who helped me get a hold of a piece of furniture that was not part of Bolias line anymore.
She did a fantastic job!
25 April 2015
Unprompted review
Reply from BOLIA
Hi Charlotte
I just spoke to Nora - She was very happy to hear about your comment and just glad that she could help you. If you have any questions you are always welcome to contact Nora (or one of her colleagues) again :)
Best regards,
Lasse Andersen
Bolia International A/S
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