Very misleading website. I ordered a Quena from them and in the description it said that it was a professional instrument. After more than one month of waiting I received a Quena that was complete... See more
Company replied
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Bought a few instruments from them & companion site CharangoMall.com. Only problem was paying (from UK). Credit card page just hung forever. Pay Pal ditto. Only after quitting Pay Pal I got an email... See more
Company replied
I was very disappointed with the level of customer service. I placed an order and when I need it updates about it there was no one to contact. The phone numbers listed on the web did not work and they... See more
Company replied
I ordered two purses months ago…and paid. They were to be made and shipped in two weeks. The purses have not arrived. And they have not responded to numerous emails.
Company details
Information provided by various external sources
El Mayor Sitio de Compras de Bolivia. BoliviaMall.com sells a great selection of Bolivian products including: handicrafts, food & beverages, awayo, soccer jerseys, books, music, musical instruments, apparel, souvenirs, costumes and more.
Contact info
Bolivia
- boliviamall.com
1.4
Bad
81 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Fascinating products
Fascinating products, great for my international collection
4 October 2019
Unprompted review
Reply from BoliviaMall.com
Dear Francis,
We loved your review!
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Bought a few instruments from them &…
Bought a few instruments from them & companion site CharangoMall.com. Only problem was paying (from UK). Credit card page just hung forever. Pay Pal ditto. Only after quitting Pay Pal I got an email asking me to complete payment that offered me a different credit card page which worked. Otherwise prices seemed fair, Items delivered in a few days once available (tiple took a while to source), can track delivery progress via courier's website and a convenient delivery date. May find there are customs fees to pay in addition to and separate from item price and shipping already paid to BoliviaMall.
25 August 2019
Unprompted review
Reply from BoliviaMall.com
Dear TeamYT01,
BoliviaMall and Charangomall team wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
I received my quena flute in excellent…
I received my quena flute in excellent shape. I am enjoying learning how to play it. I highly recommend this site.
12 August 2019
Unprompted review
Reply from BoliviaMall.com
John,
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
I love Bolivia Mall!
I love Bolivia Mall!
I ordered a cacho set and it arrived quickly, was well packaged, and the smell and texture of the leather was brand new. It made me miss Bolivia. Thank you!!
12 August 2019
Unprompted review
Reply from BoliviaMall.com
Sarah,
We loved your review!
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Excellent instruments
5 August 2019
Unprompted review
Reply from BoliviaMall.com
Giovanni,
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Fine product at fine price
Fine product at fine price. I do not remember how many days the delivery was from Bolivia to Denmark, but I remember, I was surprised it arrived that quickly. Gracias :-)
5 August 2019
Unprompted review
Reply from BoliviaMall.com
John,
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Wonderful service, exceptional instruments and A+ for customer service!
I purchased a drum from BolibiaMall.com. I am a performer of Chilean Folk music and it was time to get a brand new Bombo. As you can imagine these drums do not come easy. You can't just go to GuitarCenter and purchase one. I was reluctant at first to try a company I have never heard of, but they were the only company who had what I wanted. They were very professional and super timely in their shipping. I received my drum in good shape, in a timely manner and the drum, which was customized for me was gorgeous!! I am so happy with my drum and I will definitely send people to you and will purchase more from this store in the future. Highly recommend this store!
24 June 2019
Unprompted review
Reply from BoliviaMall.com
Sirena:
We loved your review!
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Speedy delivery
Speedy delivery. Great products, but a little overpriced.
12 June 2019
Unprompted review
Reply from BoliviaMall.com
Alejandro:
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Very satified
7 June 2019
Unprompted review
Reply from BoliviaMall.com
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
But I cannot produce a sound with the…
But I cannot produce a sound with the longest banboo of the Zampona Toyo !...
6 June 2019
Unprompted review
Reply from BoliviaMall.com
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products.
A customer service team will contact you for help you with your problem.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Quick shipping to US
I ordered an item from boliviamail.com that I can't get in the US any more and it arrived within a few days. Much quicker than I expected. Thanks!
5 June 2019
Unprompted review
Reply from BoliviaMall.com
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
Reply from BoliviaMall.com
BoliviaMall.com wants to thank you for your good review.
We are working really hard to improve our products and give our customers the best service we can.
Thanks a lot!
BoliviaMall.com
Quality and Customer Service Team
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