Bolthole Retreats Reviews 

620
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Guests frequently mention that the properties are situated in wonderful, peaceful locations close to local amenities, beautiful parks, and scenic walking trails. Visitors deeply appreciate the immaculate cleanliness, comfortable bedrooms, stunning interior decor, and fully equipped kitchens provided throughout their stay. Many people also point out the fantastic extra facilities like hot tubs and lovely outdoor seating areas that make trips exceptionally relaxing. However, some customers also noted minor maintenance issues, mentioning that certain items like kitchen equipment or beds needed replacing. A few reviewers experienced difficulties with heating systems or found that some areas required better cleaning upon arrival.

What people talk about most

Location

Customers had positive experiences with location, noting that properties offer stunning rural settings and... See more

Facilities

People report positive experiences with facilities, noting that the properties are extremely well maintained... See more

Quality

Consumers find quality to be positive, frequently describing the properties as beautifully maintained,... See more

Staff

Clients share positive opinions on staff, frequently highlighting the warm and accommodating nature of the... See more

Product

Customers consistently note positive experiences with product, highlighting that properties are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found this company after googling a property we found in Booking and Airbnb. They were around 20% cheaper than the others so booked directly. Booking process was really straightforward and t... See more

Company replied

Rated 5 out of 5 stars

Perfectly situated for Chipping Campden High Street. Shops and places to eat just a short stroll away. Added bonus of the cottage having its own parking space off the road. Sheep Street is a fairly... See more

Company replied

Rated 5 out of 5 stars

Our family just spent a fabulous 5 days at Kington Grange with the super hosts Susan & Phil. The very spacious property is great with lovely comfortable bedrooms & different rooms to mooch between... See more

Company replied

Rated 5 out of 5 stars

We used Bolthole Retreats to book a fab house @ The Cotzwolds Water Park on Isis Lake! Booking was easy with questions answered promptly beforehand! Premises booked were outstanding! Clean, comfortabl... See more

Company replied


Company details

  1. Holiday home letting agency
  2. Cottage Rental
  3. Holiday accommodation service
  4. Holiday Home

Written by the company

We offer thoughtfully curated, hand-picked holiday homes across the UK’s most captivating regions, including the Cotswolds, the Forest of Dean, Herefordshire and Wiltshire. Each property is personally inspected and chosen for its unique charm and character. • GUEST EXPERIENCE • Our passion is connecting you with spaces that not only meet our high standards but feel like a genuine home away from home. Based locally in the heart of the region, our team uses deep insider knowledge and a genuine love for what we do to ensure every stay is effortless – from tailored property recommendations to attentive guest support and exclusive offers on local experiences. • OUR MISSION • To provide our guests with a seamless way to escape the everyday, unwind, and reconnect with the people who matter most. • EXPLORE & BOOK • Visit https//www.boltholeretreats.co.uk to browse our complete collection and live availability. • PROPERTY OWNERS • Discover how our local, hands-on team can help care for and optimise your holiday home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(620)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

Quirky, comfortable place to stay with easy access to Bath

Quirky, interesting, beautifully decorated and well maintained place to stay - a great meeting place for a weekend with friends. Very helpful owner who came and introduced himself, answered questions and gave us useful information. Drove down into the town and walked along the tow path into central Bath - and then back again later!
Tucked away nature of the property made it a little tricky to find - better signage on the entrance to the drive would make this easier - otherwise, no complaints!

17 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi David, thank you for your five-star review. We're delighted to hear you enjoyed your stay and the wonderful location. We hope to welcome you back again soon!

Rated 5 out of 5 stars

A Few Days on the Farm

Our second holiday using Bolthole Retreats, this time in Todenham. As always the booking process was simple and straightforward, all questions answered quickly. Lower Farmhouse in Todenham was perfect for our needs. The farm was immaculate and the farm shop and Herd restaurant a real bonus. Would definitely stay again.

20 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Sarah, thank you so much for your lovely five-star review of your recent stay at Lower Farmhouse. We’re delighted to hear that your second stay with Bolthole Retreats was just as enjoyable, and that you found the booking process simple and responsive. We hope to welcome you back again in the future!

https://www.boltholeretreats.co.uk/property/todenham-farmhouse/

Rated 5 out of 5 stars

It was our first time in an Airbnb and…

It was our first time in an Airbnb and it didn’t let us down. An amazing property in a great location.
Beautiful house all very well kept and presented.
Lots of great restaurants within walking distance.
Most definitely recommend this property in Chipping Campden, Singer House.

17 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Jaz, thank you for your five-star review of your recent stay at Singer House. We are so pleased to hear you had an amazing stay and enjoyed the local area. We hope to welcome you back to The Cotswolds again soon!

https://www.boltholeretreats.co.uk/property/singer-house/

Rated 5 out of 5 stars

Countryside reunion

Such a lovely property. Exceptionally clean and comfortable with welcoming touches. Very well equipped with everything we needed.
The approach to the property was perfectly described and easy to find.

17 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Robert, thank you for your five-star review of your recent stay. We're thrilled to hear you found the property exceptionally clean and comfortable, and that the welcoming touches made a difference. It’s also great to know that the directions were helpful and made your arrival smooth. We hope to welcome you back again in the future!

Rated 2 out of 5 stars

A very dissappointing time

A very dissappointing time. I have been before and found it to be superb. This time the telly did not work, there was no light working in the upper hall, the pillows in the small bedroom were extremely hard and I could not use them as was the mattress. I called the team the first evening to report the telly but they did not attend until the following day, not good enough.

13 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Yvonne, thank you for taking the time to leave a review of your recent stay. As a returning guest, we are very sorry to hear that your most recent stay did not meet the high standards you have come to expect from us. We are sorry to hear that the TV did not work on your arrival, the team replaced this as quickly as possible the following morning. Regarding the lighting, we replaced the bulb in the upper hall as soon as we were notified. While we ensure all lights are functional before an arrival, bulbs can unfortunately fail at any time. Sorry to hear you found the bedding uncomfortable, while we understand that pillows and mattresses are personal preference we will look into this. We hope we are able to welcome you back to the Cotswolds another time!

Rated 5 out of 5 stars

A lovely stay at the Stables

We had a lovely stay at the Stables. The house is beautifully renovated, very clean, with a great mix of character and modern comfort. There is also a pleasant outdoor seating area. The Stables are located in the middle of a beautiful park, which makes the whole place feel very peaceful. It’s an ideal base for exploring the area, especially the charming villages of the Cotswolds. Communication with the host was excellent, and we would happily return.
We would highly recommend Bolthole Retreats for booking a holiday home.

9 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Chris, thank you for your five-star review of your recent stay. We’re so pleased you enjoyed The Stables, its peaceful setting, and exploring the Cotswolds. We’d be delighted to welcome you back again soon.

https://www.boltholeretreats.co.uk/property/the-stables-at-holy-well/

Rated 5 out of 5 stars

We loved the house

We loved the house , so peaceful, lovely walks and the comfiest of beds . Thanks for a great stay .

9 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Helen, thank you for your five star review of your recent stay. We’re delighted to hear you loved the house and enjoyed the peace, beautiful walks, and comfortable beds. We hope to welcome you back another time!

Rated 2 out of 5 stars

Uncaring company

My wife had a major operation and is fighting for her life in intensive care. Your response to having to cancel our stay as she will not be able too travel and we are not sure when she hopefully be coming home. We have used before and thought you would be more understanding as there was over a month to go. I am sure you will fill the vacancy. I was told we would get 50 persent back£600 pounds. A good company would be more understanding as there.I will not be using your company again.

12 April 2026
Unprompted review
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Reply from Bolthole Retreats

Thank you for your review, David.

We were very sorry to hear about your wife’s condition, and we truly understand how distressing this situation must be for you both. We responded to your cancellation with sympathy and immediately processed your 50% refund in line with the terms agreed at the time of booking.

Our cancellation policy is clearly stated prior to booking to ensure transparency for all guests. These policies exist to protect the viability of the property when dates are held and then made unavailable to others at short notice.

For this reason, we must apply our terms consistently and always strongly recommend that guests take out comprehensive travel insurance to cover unforeseen personal emergencies or illness.

We are sorry that you feel disappointed, but we believe the matter was handled correctly, promptly, and fairly. We sincerely wish your wife all the very best in her recovery.

Rated 5 out of 5 stars

Lovely place to stay

Lovely place to stay. The combine shed was clean and tidy, with extras like coffee, tea, dishwasher tabs, toiletries available for us to use. Only slight negative was the double bed is rock hard so not the best nights sleep. The other positives like the hot tub, outdoor seating, dressing gowns and flip flops made up for that though so I would give it five stars. My family including two dogs had a really lovely stay. Thank you.

7 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Betty, thank you for your five-star review of your recent stay at The Combine Shed. We’re so pleased you and your family enjoyed your stay and appreciated the clean space, thoughtful extras, and facilities like the hot tub and outdoor seating. We’re also grateful for your feedback regarding the bed and will certainly look into this.

https://www.boltholeretreats.co.uk/property/combine-shed-at-oosland-barns/

Rated 5 out of 5 stars

Wonderful old world cottage in a quaint village

Have just spent the last 3 days at this beautiful manor cottage in the Cotswolds with family. A much needed break and getaway; some downtime, plenty of relaxation and a chance to catch up.

Highly recommend the Woodmancote Manor Cottage in the delightful villa of Woodmancote, 15 minutes from the heart of Cirencester, via Bolthole Retreats. It’s a charming cottage, with original wooden beams and structures, spacious and quaintfully decorated. 2 large double bedrooms and a smaller twin room, it was perfect for our getaway. Everything was super clean and we loved the old world feel of the cottage. Highly impressed that the kitchen was fully equipped with everything, plus small thoughtful touches such as tea, coffee, hot chocolate etc. The only slight niggle would be that the bathroom that has the bath tub needs a shower curtain around it. Just be aware that the “door” to this bathroom is a heavy curtain but that didn’t bother us.

The owner, Alex, who lives next door was extremely helpful with our queries and guided us to a wonderful small playground a few hundred yards from the cottage, where we all lived out our inner child dreams of playing on swings and doing obstacle courses!

7 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Reena, thank you for your lovely five-star review. We’re delighted you enjoyed your stay at Woodmancote Manor Cottage and that it provided the relaxing family break you were looking for. We hope to welcome you back for another stay soon!

https://www.boltholeretreats.co.uk/property/woodmancote-manor-cottage/

Rated 5 out of 5 stars

Fantastic place to stay - great attention to detail

Badgerwood is a fantastic place to stay. It's a huge, spacious property that is beautifully maintained. The owners have thought of every detail in this well equipped holiday home. We loved the views, the hot tub, the pool table and cosying up in the snug to watch films. The bedrooms and bathrooms are all well appointed - everyone in our group was delighted with their room. The hosts were super helpful and very responsive when we had a minor issue. The location is stunning and the visit to Studely Castle well worth it. Very highly recommend this property.

31 March 2026
Unprompted review
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Reply from Bolthole Retreats

Hi, thank you so much for your wonderful five star review. We’re delighted that Badgerwood worked so well for your group and that you enjoyed the space, facilities, and beautiful surroundings. It’s great to hear you made the most of the hot tub, pool table, snug, and nearby Sudeley Castle. We’re also pleased our team could assist quickly when needed. We really appreciate your recommendation and would love to welcome you back again in the future!

https://www.boltholeretreats.co.uk/property/badgerwood/

Rated 4 out of 5 stars

The Thatch cottage’s traditional charm…

The Thatch cottage’s traditional charm and character were truly delightful. The large open fireplace was a particular highlight, adding warmth and atmosphere. Todenham is a beautiful village, and the accommodation itself was well-equipped with everything needed for a comfortable short stay. While the side garden faces the road and isn’t the most private, it’s still a pleasant spot where you can enjoy the peaceful sound of birdsong.

6 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi, thank you for taking the time to write a review. We’re delighted you enjoyed your stay at Thatch Cottage and its village setting and the peaceful atmosphere. We hope to welcome you back to The Cotswolds another time!

https://www.boltholeretreats.co.uk/property/thatch-cottage/

Rated 5 out of 5 stars

Great accommodation

The lodge was a lovely place to stay with family in a great location. The facilities were perfect for our needs and it was very comfortable with ample space. It was tastefully decorated and clean and tidy. The added bonus of an outside area to relax and enjoy was great including paying extra for the hot tub for during our stay. A great getaway for the family. It was nice to be able to take a short walk into South Cerney and also to the boating lake nearby.

3 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Ruth, thank you for your lovely review. We’re so pleased you and your family enjoyed the lodge and found it comfortable, spacious, and well equipped. It’s great to hear you made the most of the outdoor space, hot tub, and nearby walks into South Cerney and the boating lake. We hope to welcome you back again!

https://www.boltholeretreats.co.uk/property/venture-lakeside-lodge/

Rated 5 out of 5 stars

Wonderful barn and setting

We had a really lovely time. Everything was excellent. The barn has been beautifully restored. It is literally on the farm, surrounded by nature and animals. The children even got to see the first lamb of the year being born which was memorable and a perfect end to a lovely stay. Would highly recommend.

1 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Vanja, thank you for your wonderful five star review. We’re so pleased you had such a lovely stay and enjoyed the barn and its surroundings. We hope to welcome you back again soon!

https://www.boltholeretreats.co.uk/property/toms-barn/

Rated 1 out of 5 stars

Lovely cottage but heating issue + poor customer experience

We stayed at Browns Cottage for two nights in January and overall found the property itself lovely - well presented, comfortable, and in a great location.

However, we did experience a significant issue during our stay. For a large portion of the time (around 24 hours), the main kitchen/dining area—the primary living space—was very cold (around 14°C) due to underfloor heating not functioning properly. This was during an extremely cold weekend and particularly challenging as we were travelling with two babies.

To their credit, the house manager was responsive and helpful, arranging for maintenance to attend over the weekend, which we appreciated. The issue was eventually resolved, but 50% of our stay was impacted.

We feel checking for heating working correctly (they said a previous guest left incorrect) ahead of a booking is something that ideally should have been checked and addressed prior to arrival, especially given the weather conditions and them knowing babies were in the booking and it was an amber weather warning in place.

The experience did impact a meaningful part of our stay. What was most disappointing, however, was the handling of the complaint afterwards by Bolthole (on behalf of owner too), where the issue was ultimately dismissed as minor and they didn't feel any need therefore to make it up to us. We were also ignored twice on emails and had to escalate to the CEO. The tone and outcome left us feeling that the impact on guests wasn’t fully acknowledged.

A lovely property, but based on our experience, the overall stay and follow-up didn’t quite reflect the standard you would expect so do give caution to Bolthole and the owner of this property.

2 January 2026
Unprompted review
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Reply from Bolthole Retreats

Dear Camilla,

Thank you for taking the time to leave your review, and for your kind comments about Browns Cottage and our house manager, Debbie, who worked very hard to assist you during your stay.

We are sorry that part of your visit was affected by an issue with the underfloor heating in the kitchen/dining area. As soon as this was reported, Debbie attended promptly and arranged for maintenance to visit the same day, and the system was reset and restored promptly during your stay. The property’s main central heating, radiators, and log burner remained fully operational throughout, ensuring the cottage stayed warm overall.

For clarity, this issue was limited to a section of the underfloor heating in one area of the property and did not affect the core heating or overall ability of the cottage to remain warm and comfortable. While we appreciate this was an inconvenience, particularly in cold weather, the matter was resolved quickly and appropriately once identified.

Your feedback was carefully reviewed and escalated internally before a final response was provided. While we respect your perspective, we do not agree that the issue was dismissed, and we are satisfied that it was handled properly given the circumstances and the information available at the time.

As the booking was made via Airbnb, there was also a formal dispute resolution process available through the platform, which is specifically designed to independently assess matters of this nature.

We are sorry that your overall impression of the experience was affected, but we are confident the matter was handled appropriately and resolved proportionately. We are also pleased that much of your stay was still enjoyed in a property that is consistently highly regarded by guests.

Rated 5 out of 5 stars

Great booking experience & fantastic property.

Great booking experience, all very clear & concise.
House was fantastic, full of character & perfect for large family.

3 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Ben, thank you for your five star review! We’re so pleased you found the booking process clear and that the house was perfect for your family. We hope to welcome you again soon.

https://www.boltholeretreats.co.uk/property/beaufort-farmhouse/

Rated 5 out of 5 stars

Our accommodation was excellent very…

Our accommodation was excellent very clean and comfortable and we had everything that we needed. The owner was lovely and checked in with us on arrival and to ensure everything was OK. We loved the 2 horses which were very friendly particularly with my 2 granddaughters. I would recommend this accommodation and would consider staying there again.

3 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi, thank you so much for your five-star review. We’re so pleased you found the accommodation clean, comfortable, and well equipped, and that you felt well looked after during your stay. It’s wonderful to hear your granddaughters enjoyed meeting the horses too! We’d be delighted to welcome you back again.

Rated 5 out of 5 stars

Leafield Cottage stunning property…

Leafield Cottage stunning property within a fantastic location and close to all you would want from the Cotswolds. Owner great to deal with clear and excellent information provided. We will be back. This should be 5 star if not I will be amazed.

3 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Roy, thank you so much for your fantastic five-star review. We're delighted you enjoyed your stay at Leafield House and it's wonderful location, and that you found everything clear and easy throughout your stay. We look forward to welcoming you back again soon!

https://www.boltholeretreats.co.uk/property/leafield-house/

Rated 5 out of 5 stars

Anniversary celebration

Kingfisher cottage had everything we needed for our family Easter break. My wife and I were celebrating our 50th wedding anniversary this year with our children and grandchildren. We spent most of weekend in the house and lovely garden playing games. Winchcombe is typical Cotswold village with a good variety of shops and food outlets. The Lion does an excellent Sunday roast. Thanks to Diane and David who were great hosts.

3 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Geoff, thank you for your five star review. We're delighted that Kingfisher Cottage was the perfect setting for your Easter holiday. We'll be sure to pass on your kind words to the owners. We hope to welcome you back in the future!

https://www.boltholeretreats.co.uk/property/kingfisher-cottage/

Rated 5 out of 5 stars

Great communication for a superb house…

Great communication for a superb house booking. Highly recommend Bolthole retreats for a holiday home booking.

3 April 2026
Unprompted review
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Reply from Bolthole Retreats

Hi Jane, thank you for your five star review of your recent stay. We’re so pleased you enjoyed the house and found our communication helpful throughout. We hope to welcome you back for another stay soon!

https://www.boltholeretreats.co.uk/property/brock-cottage/

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