Since being on MJ for just over a year I moved over from Curate - I can’t express how impressed I am with Bolt, Jesse has been amazing with the check-ins making sure I’m staying accountable and just... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bolt pharmacy have been excellent with their care and support with my continued weight loss. I feel secure in the knowledge that I’m using a genuine product as you see some shady products online. If y... See more
Starting from the beginning, back in March. The initial assessment was thorough, as it should be for any prescribed medications. Since then, I had to get in touch with the team at Bolt quite a few tim... See more
They are very good at reminding you when to purchase your next doses but not so good when you need a replacement sharps bin. They just point you to your local authority or require you to pay extra.... See more
Company replied
Company details
- #77 of 112 best companies in Online Pharmacy
- #17 of 20 best companies in Travel clinic
- #47 of 69 best companies in Weight-Loss Service
Written by the company
Prescription treatments available by simply filling in our online consultation form and having medication delivered discreetly to your doorstep. We provide treatments for weight loss, erectile dysfunction, men's health, women's health, travel health, and a variety of other conditions. Our company mission is to make prescription treatments accessible in a way that is quick and easy whilst prioritising safety above all else. Bolt Pharmacy is a GPHC registered pharmacy in the UK and all medication is checked and dispensed by our team of experts including qualified clinicians and pharmacists.
Contact info
Unit 3C Frontier Park, Frontier Avenue, BB1 3AL, Blackburn, United Kingdom
- hello@boltpharmacy.co.uk
- boltpharmacy.co.uk
4.5
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use website
Easy to use website, fast ordering & delivery, affordable monthly payments
10 July 2026
Great service
I find the team very friendly and easy to deal with. The medication was prescribed quickly but thoroughly assessed before so I am confident I got the right support there. The deliveries are organised very quickly and there is an option to collect them which is great as I am not always at home.
12 July 2026
DO NOT ORDER, FAULTY PRODUCT
Cowboys! Do not order from this pharmacy. I was sold a faulty mounjaro pen, they have said I need to contact the manufacture and sort this with them directly?!? I contacted the manufacturer, they logged everything l, confirmed the pen is faulty but they need to investigate why it is faulty which can take over 50 days?!?! meanwhile bolt will not replace or refund until this process is completed. I have cancelled my prescription and requested a refund, I have not received this refund. This is dangerous to not provide another pen, as you’re not supposed to go longer than 11 days without taking your medication. DO NOT ORDER FROM BOLT cowboys unless you want a dodgy pen.
13 July 2026
Unprompted review
Reply from Bolt Pharmacy
Cassandra, we're sorry to read this. A device issue involving the manufacturer's inspection process can take time, and we hear how frustrating that feels when you're mid-treatment. But it shouldn't mean you're left without proper support from our side throughout.
Our escalations team will be in direct contact with you to take a proper look at your account and make sure everything is being handled with the urgency it needs.
The Bolt Team
Just great overall.
10 July 2026
They did all proper checks with my gp…
They did all proper checks with my gp as I do take lots of medication
Very professional
13 July 2026
Always available when we need help
Always available when we need help, fantastic customer service
4 July 2026
professional and knowledgeable staff
12 July 2026
Annoying to be charged before even…
Annoying to be charged before even being approved for continuation of MJ, which I have been taking for 2 years, and then being told that I have to get a blood test performed by my GP, which means that I will not get my next pen in time. Have cancelled my order and will stick with the company that I have been using for the past two years.
12 July 2026
Unprompted review
Reply from Bolt Pharmacy
Judy, we're sorry to read this, and we don't want it left here without a proper look from our side.
Clinical decisions are made on individual grounds by our prescribing team, and we know that process can feel disruptive, particularly when you're mid-treatment. Our escalations team will be in direct contact with you to go through your account and make sure everything has been handled correctly.
The Bolt Team
Can't recommend Bolt enough!!
Can't recommend Bolt enough! Genuinely care about your individual journey, with little check ins on time of which are by no means invasive or pushy!
Supportive, understanding and genuine!
So for anybody sitting on the fence and wondering if this is the right journey for you, just ask these guys! 💛
Speedy consultation, speedy delivery too! Fabulous!
12 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.