Such a great first experience. Everything came on time and packaging is just exceptional. This is hands down the best online indian grocery store that I've used so far (used around 3-4 others).
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Review summary
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Reviews shaping this summary
I have been ordering from Bombay basket for a while now and I love their products, services, and delivery! The order is always packed so thoroughly. I can order glass items easily. Myast order was pac... See more
Bombay Basket has excellent stock of Indian groceries. They list products from authentic brands that have assured quality. Availing their services for over 2 years, we have never got poor experience.... See more
Company replied
Their packaging is layered and secure, glass bottles are really safely packed and the frozen items are packed with iced packs which keeps the freshness intact however it’s a question that for how long... See more
Company details
- Indian Grocery Shop
- Asian Grocery Shop
- Fruit and Vegetable Shop
- Grocery delivery service
- Grocery Store
- Online Food Ordering Service
Written by the company
Bombay Basket is one of the UK's largest and most trusted online Indian grocery stores, with a full range of Indian grocery and green grocery products across all the major brands available in the UK. We aim to provide our customers with all their daily grocery items at the lowest prices. Check out our full range of special offers as you navigate through our website. We operate a live inventory system which means that you will only receive products that you order and will not receive substitute products unless you have specifically agreed to a substitute product being sent. As you navigate through our website, you will find a variety of products including a range of fresh indian vegetables, spices, masalas, lentils, as well as essential food cupboard items and much more. Some of the key brands that we work with include: Fudco, Natco, TRS, Heera, Haldiram's, Shana, Cofresh, MDH, Shan, Aashirvaad, Tilda & Plus hundreds more to choose from as you scroll through our website. We deliver all over the UK, so please enter your postcode in the postcode section of the homepage before you start shopping, to confirm that we deliver to your area. Our delivery drivers and courier partners are always professional and will keep you updated of timings prior to your delivery. Please ensure that you confirm your delivery prior to shopping
Contact info
Unit 20, Avenir Works, Danes Road Industrial Estate, RM7 0HL, Romford, United Kingdom
- sales@bombaybasket.co.uk
- bombaybasket.co.uk
4.5
Excellent
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 1 week
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Excellent Indian grocery store
Excellent Indian grocery store. Used for my Indian grocery multiple times & every time wonderful experience. Gud choice excellent packing & gud prices too.delivered on time. Very happy customer. Thanks & keep up ur excellent customer service Bombay Basket.
24 September 2024
Unprompted review
Lovely service.
I ordered some products (hair oils) from Bombay Basket a few days ago and I chose the incorrect delivery date. Not realising I had chosen 27th of September for my delivery instead of 27th of August.
I emailed them because my order hadn't arrived, and a customer service guy called me back within 20 minutes, explained what I had done and rearranged my delivery for me.
He was quick, polite and pleasant. I hope to be ordering from them again. I only just discovered their website this week.
30 August 2024
Unprompted review
I got the items I ordered and…
I got the items I ordered and absolutely on time. No fuss, simply great service.
21 August 2024
Reply from Bombay Basket - Online Groceries Store in UK
We really appreciate the time that you have taken to complete this review and for your honest feedback. Thank you!
Outstanding experience with Bombay Basket
Vegetables were fresh, the spices aromatic, and the packaged goods had ample shelf life. I was particularly impressed with the freshness of the herbs and the variety of fresh chillies and other green vegetables, which are often hard to find in other grocery stores. Thanks
16 August 2024
Reply from Bombay Basket - Online Groceries Store in UK
Thank you for your honest review!
Best service and lots more options as…
Best service and lots more options as compare to other websites.
8 August 2024
Reply from Bombay Basket - Online Groceries Store in UK
Thank you very much Neel!
Top service
Top service, great choice of products. Searched online and saw many online indian stores but this was by far the cheapest. Great packing too.
8 August 2024
Unprompted review
Reply from Bombay Basket - Online Groceries Store in UK
Thank you for the feedback
Easy shopping,Great price,Great…
Easy shopping,Great price,Great service. Keep up the excellent work
31 July 2024
Reply from Bombay Basket - Online Groceries Store in UK
Thank you for the feedback Tina. We note that you have given us 4* and we would really appreciate it if you could let us know if there is anything extra that we can do to be worthy of a 5* review. Feel free to write to sales@bombaybasket.co.uk. Thank you!
I’m so happy I found this site
I’m so happy I found this site! Everything was packed really well. It was my first order and I spent over £100 so I was a bit nervous at first, but after receiving my delivery today I will be using them for my weekly indian shop moving forward.
6 August 2024
Unprompted review
Reply from Bombay Basket - Online Groceries Store in UK
Thank you!
Reply from Bombay Basket - Online Groceries Store in UK
Thank you for the feedback Sanjay!
Very good service
3 August 2024
Reply from Bombay Basket - Online Groceries Store in UK
Thank you for your kind words Jayashree
It's good experience
It's good experience. Delivery on time and well informed. But Delivery driver is not good. He just left the parcel outside of the door
30 July 2024
Reply from Bombay Basket - Online Groceries Store in UK
Thank you for your review and we are really happy to hear that you are satisfied with our service. We will definitely pick up the matter with our courier partners to ensure that they inform you when they are outside next time.
TOPPS
I've had 2 dealings with Bombay Basket in the last 2 weeks and have had small issues with the delivery address system online, after speaking with them direct I would have to say their customer service has been TOPPS both problems were sorted almost straight away. Oh and the products are pretty good too I would recommend, thank you.
3 July 2024
Unprompted review
Dont use
Dont use this website, they are a scam!! They send broken items and they never reply back.
1 July 2024
Unprompted review
Reply from Bombay Basket - Online Groceries Store in UK
Sorry to hear about your experience. We would love to make things right; simply email us at sales@bombaybasket.co.uk with your order number and let us know the issue and will get the matter sorted. Thank you.
Do not respond to mails regarding…
Do not respond to mails regarding complaints. So if you are lucky you'll get a order right otherwise bare with whatever you get
20 June 2024
Unprompted review
Items were well packaged and arrived on…
Items were well packaged and arrived on the specified date with no issues.
I ordered mostly cans, jars and frozen food - all with long dates left.
I ordered a bag of fresh chillies and found they were all very fresh and a nice big bag to last me a while.
I will definitely be using again.
21 June 2024
Unprompted review
First time order
First time order. Order arrived on time. No issue with the product and order. Definitely will order again.
1 May 2024
Unprompted review
Pleasant Experience!
Was a little concerned given some of the reviews, which I am pleased to say I did not experience. First class service - quick and well packaged goods. Will be a repeat customer for sure!
18 April 2024
Unprompted review
Just ordered for first and last time
Just ordered for first and last time. On the checkout it said free delivery but on the invoice sent by e-mail they’ve charged me £11.99 for delivery! A two day delivery!
It’s getting put in a van and driven a couple of hundred miles, not flown by drone for next hr delivery straight to the relevant cupboard. I’ve sent golf clubs in my own business, insured for thousands for less. This is two dry (hopefully) sealed ingredients weighing probably less than 1 kg in total.
There better be some gold nuggets in the package!
If the delivery charge had been outlined I would not have ordered, I’d just have driven an hour or so to another supplier. Daylight robbery.
15 April 2024
Unprompted review
I would give them a zero if I could
I would give them a zero if I could. Appalling quality of fresh goods. I order a very expensive box of mangoes and literally all 12 of the fruits were rotten on the inside. Even the guavas and lemons that I ordered weren't good quality.
Worse still, they took zero responsibility for the terrible quality of their produce and flat out refused to issue a refund or send new items in exchange for the inedible things they sent me. I wish someone had warned me in advance. Terrible experience and I am certain that I will never purchase anything from them ever again - recommend everyone else do the same
9 April 2024
Unprompted review
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