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Review summary

Created with AI, based on recent reviews

Customers were let down by their experience overall. Many people were dissatisfied with the payment practices, citing unexpected charges, hidden fees, and an inability to remove credit card information. Customers also reported significant issues with the website, including glitches, data corruption, and accounts being closed without notice or explanation. Reviewers frequently mentioned concerns about the pricing structure, with unexpected listing fees and increased seller fees. The customer service was widely criticized for being unhelpful, unresponsive, and providing automated or irrelevant replies, with no phone support available. Furthermore, many people were unhappy with the product, experiencing very low sales volume and items not arriving as advertised.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and hidden fees.... See more

Website

Reviewers highlight negative aspects of the website. Many consumers report significant issues such as data... See more

Price

Reviewers express strong dissatisfaction with pricing, citing numerous unexpected and hidden fees. Many... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with generic,... See more

Product

Users describe negative interactions with product. Many reviewers report that products are not delivered, or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... See more

Rated 1 out of 5 stars

Bonanza.com is misleading international sellers. They allowed me to pay a $14.99 activation fee from Pakistan, let me spend days setting up my store, and then abruptly closed it citing 'region restric... See more

Rated 1 out of 5 stars

Do not sell on this website any longer. They have drastically increased their seller fees, added hidden fees, added listing fees, removed third-party labeling, and much more. They brand all of these c... See more

Rated 1 out of 5 stars

SCAMMERS! NOTHING ELSE. 1) Low traffic. 2) No sales for sellers. 3) Support is rude and very unhelpful! 4) They have changed its Terms without a single notification but happy to charge you f... See more


Company details

  1. Electronics & Technology

About Bonanza

Written by the company

We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.

Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.

Some of our most popular tools include:


Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.

Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.

In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."

Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.

Learn more about how Bonanza works.

Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

WARNING - This site does not work in the UK, EUROPE & AUSTRALIA

I find it unbelievable that I was able to open an account at bonanzamarket.co.uk, spend an afternoon learning about the site and listing many items for sale, without once being told that people in half the world including my own country (UK) would not be able to purchase from me. Why wasn't there any warning, why hasn't the sites settings been changed to reflect this ? Why did I have money taken from my credit card during the setting up process - This is FRAUD.

28 August 2024
Unprompted review
Rated 1 out of 5 stars

7 Years seller with Bonanza (HORRIBLE)

I've been selling on Bonanza for over 7 years (2017) as a top-rated seller with 100% positive rating and I did not receive any violation warning or notice. However, my entire account was shut down yesterday without any form of explanation. Bonanza is very unprofessional and kicked down the ladder to long term loyalty sellers.

14 August 2024
Unprompted review
Rated 1 out of 5 stars

Bonanaza Jobs - Appear to be a fraudulent internet scam

I was approached by a friend to do some consulting work for Bonanza. The work involved submitting ratings on the platform. We would receive commissions based on items value and how much work we had on the site.

The whole endeavor was conducted through What's App and seemed very questionable. The company running this service is based in Brazil. They function in at least a gray area - if not outright deceit - as they had us reviewing products with which we had no experience.

At first, things seemed to work out fine, as they would pay me in Crypto after I finished assigned tasks. The amounts increased the longer I worked. My last set of tasks earned over $24 k. However, they are now refusing to pay me. They are insisting that I pay a very large tax bill before they will pay my commissions.

I asked them to withhold whatever taxes are necessary and pay the balance. However, they completely refuse and are providing no recourse.

There was never any information provided about any need to pay taxes upfront in Crypto from either the company or their "trainer." In fact

They are insisting that I send them $7 k in Crypto to receive my pay. When I told them that I do not have that extra cash available, as I am a single parent and just getting - they keep telling me to "borrow money from friends and family" to pay them. This is classic business fraud.

This has red flags all over this. They are saying the money for income tax. However, why would a Brazilian company collect US income tax via Crypto?

If someone contacts you unsolicited via What's App to do such work, I would advise to run the other way.

I am reporting the experience to the FTC, the BBB and C3 (the FBI's internet fraud program).

29 July 2024
Unprompted review
Rated 1 out of 5 stars

A Bonanza Of Trouble

As noted by other reviewers, if there is any dispute Bonanza doesn't intervene. I had to make a claim with my bank to get the money back for an item that I'd never received.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

On time just what I ordered

I ordered a lighter that I had when I was young my husband gave it to me our first Christmas together, it was stolen from our apartment when we were moving. I found the exact one on a Bonaza store and purchased it for a great price + shipping. I received it exactly as stated works great with original packaging and exactly when stated shipping. Thank you.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Bonanza seller sent defective item then refused to refund. Bonanza worthless to help

Bought a new hard drive for my Mac.
Seller sent completely different item. It was thirld world grayware. Worthless. Then refused to refund even though I offered to return item at my own expense. Had to contact Bonanza, they were worthless/helpless to help resolve.

GEEZ!!

I'll stick with amazon or ebay from now on. I wouldn't even buy a fly swatter from Bonanza. Seller's paypal id from Bonanza was "thug life". Should've known.

2 May 2024
Unprompted review
Rated 1 out of 5 stars

Confused, dissapointed and angry.

I've been selling on Bonanza for over 8 years as a top-rated seller. I've had the same items listed since day one.

Today, my entire account was shut down without any form of explanation. They simply nuked it into oblivion. The only answer I get from customer service is that they can't provide any information as to why my account was deleted.

I'm so confused, dissapointed and angry at once.

12 May 2024
Unprompted review
Rated 1 out of 5 stars

Bonanza stinks

Placed an order on April 26, 2024, Asked for tracking info on the 26 and got an email stating " We are truly sorry. The number of orders is increasing rapidly. We will try to check carefully and send accurate shipping information. Thank!" Then received an email stating The seller associated with your purchase, lemonbrotee, has been permanently suspended from Bonanza due to a violation of our User Agreement. This activity was identified after your order was placed. To protect our users, Bonanza errs on the cautious side when dealing with such sellers, and therefore we have permanently removed them from our community. We sincerely apologize for any inconvenience this has caused you.

Since this seller is no longer active on Bonanza, you may not receive the item you purchased. As such we highly recommend that you contact PayPal to file a dispute. For your financial security, PayPal does not permit Bonanza to file a dispute on your behalf. We have included information on how to start the dispute process below:" So I immediately filed a claim with pay pal. Today is May 8th and I still have heard nothing. I have had trouble with a few Amazon sellers in the past and Amazon has always taken care of them and given me my money back. I will never ever do business with Bonanza again. Also the product I ordered is also a scam.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

They allow a seller to sell…

They allow a seller to sell pharmaceutical products out of China that aren't what they say they are. Yes, I'm stupid didn't realize until I received the product that it was from China & then I injected it. (PAIN!) I was supposed to be buying Biotin. It is not Biotin. The lab I gave it to for testing is quite sure what it is, but not Biotin.

22 March 2024
Unprompted review
Rated 3 out of 5 stars

They refunded my purchase

Awful company. Do not do buying here. beware of the scammers. Over a month has gone by since I placed an order and the seller has completely ghosted me. No recourse but to dispute the charges on PayPal.

(Bonanza has since refunded my purchase in full)

7 April 2024
Unprompted review
Rated 1 out of 5 stars

Placed 1st order with Bonanza

Placed 1st order with Bonanza, didn't know until confirmation that it was shipping from 3rd party and now Bonanza tells me they aren't doing business with this 3rd party and I have to go after the seller myself--they won't help at all!! No way to run a business....

23 April 2024
Unprompted review
Rated 2 out of 5 stars

I bought a used older printer from Kurt…

I bought a used older printer from Kurt at BeFreeTech. When I got the printer it would not connect to the internet. Error code every time. When I asked for a refund, I was told by Kurt that it said plainly on the sales page that this printer was for parts only. Well it must have been in teeny tiny print because I went thru that page 2 or 3 times before I hit BUY and I did not see that disclaimer. So, now I am out almost $30 for nothing. What a pile of hooey! I won't be using Bonanza any further. Especially not this seller. Beware!!!

9 April 2024
Unprompted review
Rated 1 out of 5 stars

I buy it from Bonanza a my item never came.

I buy it from Bonanza a my item never came. I wrote to the seller he responded after 5 days and said my item was shipped. It's been a month already,o wrote again to the seller to give me a update,so far no respond. Still waiting. I do not recommend this website.

11 March 2024
Unprompted review
Rated 1 out of 5 stars

I tried Bonanza for the first time and I was disappointed~

I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.

I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.

1 February 2024
Unprompted review
Rated 1 out of 5 stars

Horrible site

Horrible site. My product has yet to be shipped. The seller has not responded to any of my messages. I did not receive a tracking number. The guy has little to no detail concerning the product. I wasnt given a estimated date of when my product would arrive or how. He even changed his username. It use to be zooda123.i contacted bonanza for support and have not received any support. Merely a confirmation that they received my complaint.

10 February 2024
Unprompted review
Rated 1 out of 5 stars

No Good For Sellers

Bonanza used to be a great place for sellers as well as buyers. But their newest shipping policy is basically extortion. Sellers now are required to buy shipping labels directly from Bonanza. Besides paying more for shipping, they are then taxed $2 per label. If the shipper sells another item, he can recoup his $2 by putting it toward another overpriced label, but is then taxed another $2 for that label, and so on, ad infinitum, thus insuring that sellers are always in debt to Bonanza.

Remember that all extra fees, taxes, and vigorish must be passed on to the buyer to keep the seller in business. So expect higher prices for whatever you buy.

At one time, this platform was the most ethical place to sell online. No longer. My extreme disappointment as a seller compelled me to write this review.

9 February 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scammers!!

Absolute scammers!!! I sent them an email asking them if they have a Bonanza app for sellers before I sign up. They sent me an email saying we hope your issue has been resolved we will now close your query without even answering the darn question! Absolute scammers!!! Be aware!!!

9 February 2024
Unprompted review

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