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Review summary

Created with AI, based on recent reviews

Customers were let down by their experience overall. Many people were dissatisfied with the payment practices, citing unexpected charges, hidden fees, and an inability to remove credit card information. Customers also reported significant issues with the website, including glitches, data corruption, and accounts being closed without notice or explanation. Reviewers frequently mentioned concerns about the pricing structure, with unexpected listing fees and increased seller fees. The customer service was widely criticized for being unhelpful, unresponsive, and providing automated or irrelevant replies, with no phone support available. Furthermore, many people were unhappy with the product, experiencing very low sales volume and items not arriving as advertised.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and hidden fees.... See more

Website

Reviewers highlight negative aspects of the website. Many consumers report significant issues such as data... See more

Price

Reviewers express strong dissatisfaction with pricing, citing numerous unexpected and hidden fees. Many... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with generic,... See more

Product

Users describe negative interactions with product. Many reviewers report that products are not delivered, or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... See more

Rated 1 out of 5 stars

Bonanza.com is misleading international sellers. They allowed me to pay a $14.99 activation fee from Pakistan, let me spend days setting up my store, and then abruptly closed it citing 'region restric... See more

Rated 1 out of 5 stars

Do not sell on this website any longer. They have drastically increased their seller fees, added hidden fees, added listing fees, removed third-party labeling, and much more. They brand all of these c... See more

Rated 1 out of 5 stars

SCAMMERS! NOTHING ELSE. 1) Low traffic. 2) No sales for sellers. 3) Support is rude and very unhelpful! 4) They have changed its Terms without a single notification but happy to charge you f... See more


Company details

  1. Electronics & Technology

About Bonanza

Written by the company

We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.

Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.

Some of our most popular tools include:


Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.

Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.

In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."

Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.

Learn more about how Bonanza works.

Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

BONANZA is known for its great value

BONANZA is known for its great value, but Easyger, a major retail player, has secured its market position through a winning combination of high-quality products and competitive prices, setting it apart in the realm of large-scale distribution."

29 January 2024
Unprompted review
Rated 1 out of 5 stars

Bonanza is a waste of time and money!!!

I’ve never heard of and or used Bonanza before but thought I’d give them a try since the Mobihome Instant Popup Tent I wanted to purchase was no where else to be found. Worst mistake of my life! The tent I received was not what I paid for! The seller Lee Ruler sent me an Amazon regular manual tent which was unused and a regifted Xmas present from another person from Atlanta, GA (gift receipt was inside the box). I emailed the seller and hoping to get a refund in 3 weeks or so. I also reached out to Bonanza and pending response but I highly doubt they will assist since after Googling Bonanza Reviews, they have a TERRIBLE review history filled with so many consumer complaints! Wowow, two weeks of wasted time and money. What’s even worst is that this seller, Lee Ruler is still defrauding and scamming customers by listing/selling many more of this Amazon regular manual tent listed as a “Mobihome” Instant Popup Tent on Bonanza website. Consumers BEWARE and DO NOT do business on Bonanza or you’ll regret it!!! Read the Bonanza reviews on BBB and Google. Appears Bonanza promotes bad behavior and sellers and they will not help you get your money back from the seller!

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend A+++++

Overall everything is great here and quickly becoming even better!! Customer service is quick to respond to me by email if the matter is urgent, although I rarely require since everything goes smoothly. Fees are reasonable and you don’t pay until you sell. Really nice pool of buyers here, I’ve only had one problem in 8 years. I’m advertised on google shopping which is bringing in heavy traffic to my booth. I used to sell 2-3 items a month, now I’m selling 2-3 and more a week!! Extremely happy seller here.

10 January 2024
Unprompted review
Rated 4 out of 5 stars

Overall I like selling on Bonanza

Some sales. Could be better. I do not promote my booth on social sites due to time constraints and so I mainly rely on SEO when it comes to titles, descriptions. I rely mainly on Google shopping for sales.

FVFs are reasonable on Bonanza. Free booth, love that. Excellent customer service, fast response except for weekends. There used to be more growing problems on the site back in the day with glitches. Years later it is so much better. I don't regret sticking with the site throughout it. Overall I like selling on Bonanza.

2 January 2024
Unprompted review
Rated 1 out of 5 stars

This is sad

This is sad, super bonanza Muwaila university city road is pathetic in service and the staffs are very bad in attitude. They speak in rude manners and counter staffs are always in their own attitude plus they spoken with my wife in very bad manners. I am going in consumer for their bad attitude

29 December 2023
Unprompted review
Rated 1 out of 5 stars

Even if you're a legitimate seller…

Even if you're a legitimate seller offering genuine products and providing excellent customer service, they have the authority to suspend your account without sending an email or providing an explanation, and they disregard your attempts to communicate. I would not recommend this platform to anyone. "Judy," the individual from customer service, is the most unhelpful person I've ever had the misfortune of interacting with and should not be employed in any customer service role within any company. I would not recommend anyone to buy or sell on their platform.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

this site is belongs to scam i setup my…

this site is belongs to scam i setup my booth and pay fee and list two products next day i was unable to login when i enter password and username logout complete show up every time i contact them and they said we are unable to access your account so try other platform. beware. i hope next time it will not happen to anyone else.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

SCAM WEBSITE

SCAM WEBSITE! When you add a product they will ask you to pay 5$ for booth review so your product can be accepted, then they will send you a message that they don't support your country but they will keep your money, do NOT deal with them, I've sent them couple of messages and they don't reply anymore, I warned you.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

I started to buy something. But they tried to charge me more tax than where I live charges. They claim tax is estimated, based on my zip code. I carried the transaction to paypal just to see what they would charge. Low and behold the same as bonanza estimated.
From their help files for sellers.
Quote;
Bonanza requires all sellers to be authorized to collect tax due to federal and local requirements. Your payment receipt will display a “Partner commission” or "Application fee" for the amount of the sales tax from the order total. This sales tax “fee” will be deducted from your payment account each day and then submitted to Bonanza, who will remit the tax payment to the state’s Department of Revenue on your behalf.
Unquote;
“Partner commission” or "Application fee"? If it's sales tax, why not call it sales tax?
Luckily for me I noticed what was happening before I made the purchase.
They also claim there phone service is down so any
correspondence with them via email they call a "request".

9 December 2023
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service, can't get a simple question answered. Would never recommend or use this site again. Better off going straight to the site you want the product from.

9 November 2023
Unprompted review
Rated 1 out of 5 stars

messages are not responded to

I messaged the seller numerous times with a question about a product and they never bothered to respond. I found what I needed on another site and will never use bonanza again.

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Absolute waste of space

A few years ago, I used to sell on bonanza and I never had a problem. I took a I took a break for a couple of years.

Recently, I thought I would re-open my bonanza store and start selling on there again. This is where the problems began; first of all, it would not let me sign in, even though I was still using my old login details, so I had to contact customer support. Eventually, I got logged in and decided to set up my booth and this has been nothing short of a nightmare.

I have tried every which way to reset up my booth, which still has its items up there but hidden from public view. I have linked my PayPal to my bonanza shop only to be told time and time again that my PayPal isn’t linked when it clearly is and therefore I cannot open my bonanza shop. This has caused me nothing but a headache. I have contacted Customer Services over and over again about this and they have given advice. None of which has been helpful and none of which has resolved the situation. Not only is bonanza not user-friendly their staff at absolutely not helpful at all.

For anybody thinking of selling their items on a marketplace please please please do not use Bonanza because you will get nowhere fast. There are plenty of great alternatives out there, but sadly, bonanza is not one of them. does

11 October 2023
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service, and terrible exposure for sellers. I have 4000 items listed over there thanks to their easy transport from ebay option, and I'm lucky to sell one item a month. Also their customer service sided with a buyer after the buyer swore at me and threatened me because they had buyers remorse about a purchase and demanded a refund after it had been delivered because the "decided they didn't want it". They were angry because I said they were in charge or return shipping since the item arrived in good shape and on time.

28 September 2023
Unprompted review
Rated 1 out of 5 stars

sneaky membership fees

"See your items featured in search results with a
Bonanza membership." so it turns out it's not free at all!!! Wasted so much time attempting signing up and it failing and trying again, tedious as hell. Ruined afternoon.

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Had a very terrible dealing with this…

Had a very terrible dealing with this company. Bought a blush which didn’t match the colour I was after. After being told I could return it, I returned and the seller is refusing to refund me claiming the product is damaged even though I insured it. Seller making no effort whatsoever to try and support, and is blaming me for buying the wrong colour even though at the very beginning clearly said were able to do a refund. I have emailed the company several times with no response back regarding the matter. Very unprofessional and likely a scam company, DO NOT PURCHASE FROM THEM.

6 June 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy from J.Pallis

Do not buy from J.Pallis, they are scammers. They deliberately set a lower price on their skincare product . After I bought some face cream , they told me the price should have been doubled. I immediately cancelled the order but did not receive my refund until 3 weeks later. Worst still, they gave me back US$15 less than the price I originally paid. When I asked them to pay me back the difference , they never replied my email. So, my advice, stay away from them. Don't be fooled by their lower price, is a scam !

22 July 2023
Unprompted review

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