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Bonanza Reviews 1,819

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TrustScore 1.5 out of 5

1.4

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Customers were let down by their experience overall. Many people were dissatisfied with the payment practices, citing unexpected charges, hidden fees, and an inability to remove credit card information. Customers also reported significant issues with the website, including glitches, data corruption, and accounts being closed without notice or explanation. Reviewers frequently mentioned concerns about the pricing structure, with unexpected listing fees and increased seller fees. The customer service was widely criticized for being unhelpful, unresponsive, and providing automated or irrelevant replies, with no phone support available. Furthermore, many people were unhappy with the product, experiencing very low sales volume and items not arriving as advertised.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and hidden fees.... See more

Website

Reviewers highlight negative aspects of the website. Many consumers report significant issues such as data... See more

Price

Reviewers express strong dissatisfaction with pricing, citing numerous unexpected and hidden fees. Many... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with generic,... See more

Product

Users describe negative interactions with product. Many reviewers report that products are not delivered, or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... See more

Rated 1 out of 5 stars

Bonanza.com is misleading international sellers. They allowed me to pay a $14.99 activation fee from Pakistan, let me spend days setting up my store, and then abruptly closed it citing 'region restric... See more

Rated 1 out of 5 stars

Do not sell on this website any longer. They have drastically increased their seller fees, added hidden fees, added listing fees, removed third-party labeling, and much more. They brand all of these c... See more

Rated 1 out of 5 stars

SCAMMERS! NOTHING ELSE. 1) Low traffic. 2) No sales for sellers. 3) Support is rude and very unhelpful! 4) They have changed its Terms without a single notification but happy to charge you f... See more

Company details

  1. Electronics & Technology

About Bonanza

Written by the company

We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.

Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.

Some of our most popular tools include:


Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.

Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.

In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."

Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.

Learn more about how Bonanza works.

Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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Rated 5 out of 5 stars

A Seller who recommends Bonanza

We are a seller on Bonanza.
Fairly simple layout, little different then other sites, but works just fine.
Customer service has been great the few times we have needed them. This important to us, but more importantly, for our Customers should there ever be an issue.
If you have listed products on other sites, such as eBay, I would recommend branching out with Bonanza.

Cutting Tool Solutions

7 November 2022
Unprompted review
Rated 2 out of 5 stars

No accountability

Both of the products I ordered on Bonanza were scams. In each case, the seller got the money and never sent the product. When I tried to open an inquiry with Bonanza, they marked my transaction as refunded, even though it wasn't. I will never use this site again, and recommend you stay clear as well.

By tomorrow, Bonanza will have made up some bogus reason to get this review squashed.

27 December 2021
Unprompted review
Rated 4 out of 5 stars

Have been selling on Bonanza for a few…

Have been selling on Bonanza for a few years. Not as much sales as on eBay but why place all eggs in one basket? Most sales comes from Google Shopping so it's very important to list your items correctly.

I only wished that they could let us sellers remove PayPal as payment option after we have activated Stripe. Stripe is way better and they also has lower fees. PayPal is just expensive and overall boring with 0 customer service.

8 September 2022
Unprompted review
Rated 5 out of 5 stars

The Coleman tent that I order from…

The Coleman tent that I order from Bonanza was delivered on schedule when I email Bonanza a support team member Brianna responded back to me in a reasonable time and was very appreciative and the Coleman tent that I order from Bonanza was cheaper than other sites on line. Thanks again going camping next week can’t wait to use it. From Your Happy Camper 👍🏼😁

2 September 2022
Unprompted review
Rated 5 out of 5 stars

Reinstated

The staff at Bonanza was very helpful in getting my sales site back up on their platform.
Once we got it back up I got 461 vies the next day
Pat

28 August 2022
Unprompted review
Rated 1 out of 5 stars

I am new and just trying to make my…

I am new and just trying to make my account .It's feels like website is forcing me to subscribe advertise my product .It's not moving forward .Also it's asking me to filled paypal detail on the spot what if i don't want to do at this stage .I new for it .

it's just want yo take money by directly clicking Yes for marketing though f i am clicking No

25 August 2022
Unprompted review

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