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Bonanza Reviews 1,819

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TrustScore 1.5 out of 5

1.4

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Customers were let down by their experience overall. Many people were dissatisfied with the payment practices, citing unexpected charges, hidden fees, and an inability to remove credit card information. Customers also reported significant issues with the website, including glitches, data corruption, and accounts being closed without notice or explanation. Reviewers frequently mentioned concerns about the pricing structure, with unexpected listing fees and increased seller fees. The customer service was widely criticized for being unhelpful, unresponsive, and providing automated or irrelevant replies, with no phone support available. Furthermore, many people were unhappy with the product, experiencing very low sales volume and items not arriving as advertised.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting unauthorized charges and hidden fees.... See more

Website

Reviewers highlight negative aspects of the website. Many consumers report significant issues such as data... See more

Price

Reviewers express strong dissatisfaction with pricing, citing numerous unexpected and hidden fees. Many... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with generic,... See more

Product

Users describe negative interactions with product. Many reviewers report that products are not delivered, or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... See more

Rated 1 out of 5 stars

Bonanza.com is misleading international sellers. They allowed me to pay a $14.99 activation fee from Pakistan, let me spend days setting up my store, and then abruptly closed it citing 'region restric... See more

Rated 1 out of 5 stars

Do not sell on this website any longer. They have drastically increased their seller fees, added hidden fees, added listing fees, removed third-party labeling, and much more. They brand all of these c... See more

Rated 1 out of 5 stars

SCAMMERS! NOTHING ELSE. 1) Low traffic. 2) No sales for sellers. 3) Support is rude and very unhelpful! 4) They have changed its Terms without a single notification but happy to charge you f... See more

Company details

  1. Electronics & Technology

About Bonanza

Written by the company

We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.

Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.

Some of our most popular tools include:


Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.

Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.

In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."

Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.

Learn more about how Bonanza works.

Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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Rated 1 out of 5 stars

I purchased supplement from Bonanza…

I purchased supplement from Bonanza seller and with bad communication and no response from seller.
I’m not going to use Bonanza ever again.

13 July 2022
Unprompted review
Bonanza logo

Reply from Bonanza

So sorry to hear about the trouble. After reviewing further, it looks like you eventually received this order, but much later than estimated by the seller. We apologize you had to wait so long, and that you were unable to reach the seller. The seller has been reported to our compliance team for further review. If at any point our team determines this seller (or any other seller) is not meeting the high level of seller performance we require, we will not hesitate to revoke selling access. Again, we apologize for the inconvenience.

Rated 1 out of 5 stars

after they got my CREDICARD information I cant login anymore

"when i opened the account i could login and even copy my etsy listing, but after i put my credit card information i can't login anymore, keeps saying error. .I asked for help and didn't get it. Now they have all the private info from my credit card , I don't trust this site, Im going to call my credit card ,"

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Very timely response

I never heard about Bonanza as I was looking for craft work I got the link of this site, the service centre really gave me a timely reply. Thank you very much

9 July 2022
Unprompted review
Rated 5 out of 5 stars

Bonanza had everything I was looking…

Bonanza had everything I was looking for which was artwork for my next book cover. Judy an agent answered all my questions in a precise and timely manner. Thanks for a hassle free experience. I will definitely recommend this site to others.

29 June 2022
Unprompted review

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