I am happy with the way my return is being handled. I got a replacement bag and a good discount on my next order. Delivery took rather long though and there wasnt much communication after the order w... See more
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My product came on time
My product came on time, great customer service.
Treat Yourself
Always great choice, bags are excellent quality, good value.
Gold heart clutch
Gorgeous clutch suitable for any occassion great value& very good communication throughout
Would recommend this company& this product
Very happy customer
Which ever product we bought everybody…
Which ever product we bought everybody loves it. Its quality and specialy the price.
Really easy site to navigate,
Really easy site to navigate,
Lots choice only one thing to point out the photos for the bags can you add inside photos or open bag photos please
Refund rejected despite faulty
AVOID!!! My bag arrived in a plastic bag and not in a box and was so squashed during the delivery (came from China). I took photos to show them the damage and they said to put a few items inside and it will return to its shape and rejected my refund request. Totally unacceptable and trading standards are going to be informed of this as I have a right to have a refund as the bag is too badly folded and misshaped as it's cheap and nasty and nothing is going to return it to its normal shape! I would be not use this firm again!!!
The bags at Bond & Mason are absolutely…
The bags at Bond & Mason are absolutely gorgeous and worthy of the price for the hand crafted vegan leather. Deffo will continue to buy from them
Beautiful bags lovely material
Beautiful bags lovely material. Bought 2 bags for presents. They arrive in their own dust bag really feels like a more expensive experience. Great pricing. My only negative would be delivery was slow took 16 days so it meant I didnt have the bag on the actual day of my sisters birthday. Overall 4.5 stars
Such great quality bags for really…
Such great quality bags for really really good pricing. Just ordered two bags and can’t wait to receive.
Excellent return policy
Excellent return policy. Beautiful product. I really love the bag…
Grey Jennifer Handbag
The bag is fairly large with 2 compartments, pouch for a phone & a couple of zipped up pouches as well. An extra strap to make it into a shoulder bag was included. Took 14 days to be delivered though
Steal
Impressed with the quality of my purchase, top notch and a steal for the price its going
I purchased a 'treat' cross body bag …
I purchased a 'treat' cross body bag for myself and received, looked like a great bag.....this is where the positives ended. The 1st bag strap holder came away from the bag after 2 months light use, it was reported and replacement received. Again after 3 months light use the same problem occurred....this time their "customer services" denied any request for a refund, using insulting language and denying a manufacturing fault....
If you like wasting money on defective products then carry on using these scammers.....otherwise avoid at all costs.
Great color and bag is a good size!
Nicely packaged
Easy to order, no issues with bag on arrival, nicely packaged. The first bag I purchased was lovely, perfect size.
I was so impressed with quality fir the price I have ordered another bag
Absolute scam.
Absolute scam.
Said the bag has been delivered but tracking shows it hasn’t and Royal Mail who the said it’s been sent with has no tracking for them at all
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