Bondandmason Reviews 2,147

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the soft yet durable leather, sturdy hardware, and neat stitching. Many people are delighted with the beautiful designs and the competitive pricing, finding the bags to be high-quality and stylish without being overly expensive. The ease of ordering and the clear product photos on the website are also frequently appreciated. However, some customers experienced issues with delivery times, with orders occasionally taking longer than expected to arrive. A few other people also felt that the quality of the product they received was poor, with some items having quality issues. There were also mentions of difficulties with customer service regarding returns for items, and a lack of a phone number for US customers.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of the bags, noting they... See more

Quality

People report positive experiences with quality, often praising the excellent craftsmanship, durable... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and were... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise quick delivery, with... See more

Price

Consumers find price to be ambiguous, with many praising the great prices, affordability, and good value for... See more

Based on these reviews

Rated 4 out of 5 stars

I am happy with the way my return is being handled. I got a replacement bag and a good discount on my next order. Delivery took rather long though and there wasnt much communication after the order w... See more

Rated 5 out of 5 stars

Not sure where they ship from, but customer communication is 10/10. Ordered a bag shipping slow, so emailed sun eve uk time approx 9.30pm & they responded immediately with tracking info. Following d... See more

Rated 5 out of 5 stars

I recently purchased my second handbag from Bond and Mason, and I'm impressed with their consistent quality. Their website is easy to navigate with clear product photos from multiple angles, which rea... See more

Rated 5 out of 5 stars

I discovered Bond & Mason purely by chance on a Google search for a green bag for a dear elderly friend who lost her favourite green bag. Upon further research, I was surprised by there positive ethic... See more

Rated 5 out of 5 stars

Initial delivery seems to take a long time but my goodness the quality of the goods make the wait worthwhile. This is my third order for my wife and caught her eyeing up a fourth potential sale. Excel... See more

Rated 5 out of 5 stars

Had 7 handbags from you, all beautiful. I love cruising so your evening handbags are perfect for my formal evenings. I get complimented on my bags and have recommended to many fellow cruisers and frie... See more

Rated 5 out of 5 stars

I have ordered many items in the past with Bond & Mason, and love the quality and the prices are very competitive. Delivery is always prompt, and kept informed on when the packages are on their way,... See more

Rated 1 out of 5 stars

I purchased a 'treat' cross body bag for myself and received, looked like a great bag.....this is where the positives ended. The 1st bag strap holder came away from the bag after 2 months light use,... See more

Rated 5 out of 5 stars

I'm delighted with the 3 bags I ordered, they just arrived. Exactly as described. I'm so thrilled that I've ordered two more! Can't wait to start using them. The hardest thing now will be the wait for... See more

Rated 5 out of 5 stars

The bags are so amazing, actually I was surprised, my orders were exactly what I expected. The company is very honest, recreative and good. The shipping came at the right time. I will buy more and mor... See more

Rated 5 out of 5 stars

Bags arrived securely wrapped, each with it's own protective drawstring cover. I am delighted with the quality of them, though two were larger than expected. Colours are lovely. I am very pleased with... See more

Rated 5 out of 5 stars

Really easy website to use. Fantastic value for money. Love the products and a really good selection to choose from and different price ranges depending on what you require. Would highly recommended.

Rated 5 out of 5 stars

I love shopping from Bond and Mason. Always great quality bags at great prices. Its now my go-to recommendation when people want to purchase a stylish new bag. I always get compliments with these

Rated 1 out of 5 stars

I needed to speak to someone about not being able to view/complete an offered add on item after placing my order. There I s no phone number for US customers and I'm beginning to wonder if I made a gra... See more

Rated 3 out of 5 stars

The item arrived eventually after a few weeks. I was happy with the quality. However I do believe they've had a data breach or sell information. Since ordering from them my number has been called by s... See more

Rated 5 out of 5 stars

Excellent service and good quality bags. I've placed another 2 orders for my granddaughters. The handbags I liked the one I purchased as it wasn't too bulky or big just good size to not make me loo... See more

Rated 5 out of 5 stars

What can I say! This bag is the best bag iv bought in years honestly! Really tough leather, definitely 100% leather well made bag unlike bags they rip but these don't honestly. Got loads of compliment... See more

Rated 1 out of 5 stars

A cheap China based company that’s pretending to be uk based. Quality is very poor pretending to be luxury. They do not offer returns and their return policies and options are absolutely ridiculous. I... See more

Rated 5 out of 5 stars

The website is easy to use and there's so many wonderful bags to choose from. It's actually hard to pick so I end up buying a few! The quality is top notch and I like that they are made from vegan lea... See more

Rated 5 out of 5 stars

I was pleasantly surprised when I ordered a leather mini back pack. The quality and care for the materials and stitching is superb ! Not only is it luxurious but it has a feel good factor too !

Rated 5 out of 5 stars

Great service, excellent quality bags. I have just treat myself to another one for my birthday! I particularly love the cross body bags, the straps are lovely and long, and the designs are beautiful.... See more

Rated 5 out of 5 stars

Ordered many other bags before and got toe within several days but was snowing lovely bags was quite shocked with finish but very nice bags so far I'm ordering others

Rated 5 out of 5 stars

High-quality bags, which look expensive without breaking the bank!This is my 2nd purchase, returning customer, and love the styles and colours available.

Rated 5 out of 5 stars

I've been buying bags from Bond & Mason for the past 7 years they look amazing they are well packaged and a very reasonably priced.

Rated 5 out of 5 stars

The quality of the bags and the way customer service responded to me when I needed to make a return. Excellent service. Thank you Bond and Mason. I will shop again.

Rated 5 out of 5 stars

Easy to order, no issues with bag on arrival, nicely packaged. The first bag I purchased was lovely, perfect size. I was so impressed with quality fir the price I have ordered another bag

Rated 5 out of 5 stars

Once order was placed I got confirmation straight away. I will be able to track my order so I am kept informed till I receive my items

Rated 5 out of 5 stars

Really easy site to navigate, Lots choice only one thing to point out the photos for the bags can you add inside photos or open bag photos please

Rated 5 out of 5 stars

Gorgeous clutch suitable for any occassion great value& very good communication throughout Would recommend this company& this product Very happy customer

Rated 5 out of 5 stars

I found exactly what I was looking for. The Colour is perfect. And a really affordable price. Well done. Will definitely shop with Bond and Mason again.

Rated 5 out of 5 stars

Ordering was easy and the price is awesome. Gorgeous handbags that are beautifully made and come in amazing colors.

Rated 5 out of 5 stars

Delivery was was quick and the bag is gorgeous, I was so happy with it i went straight on and bought another bag from BondandMason .

Rated 1 out of 5 stars

Ordered a handbag after a million advertisements targeted me. Waited a long time for delivery and bag arrives absolutely rubbish made out of plastic nothing like the picture at all. Rip off and email... See more

Rated 5 out of 5 stars

The Quality was outstanding from zippers to stitch everything was beyond perfect. Very compact in size and sp chic to carry it.

Rated 5 out of 5 stars

Customer service is on point and at very move they inform you of what happening , very helpful and considerate to each and every customer . If you a bag lover definitely recommend them

Rated 5 out of 5 stars

I just ordered few bags. this are amazing. Hopefully the bags will be wonderful. Shopping experience was great

Rated 1 out of 5 stars

Ordered a handbag. Took 10 working days to arrive which is fine however when opened was a red dress inside…. Emailed through but doesn’t seem to be taken too seriously and now heard nothing bank. Got... See more

Rated 5 out of 5 stars

I have a few handbags now from Bond and Mason as they are of very good quality. Easy to order and even though delivery can take a while, the wait is worth it.

Rated 5 out of 5 stars

The experience was really awesome, high quality bags in affordable rate. Highly recommended to others who are looking for nice bags in affordable price.

Rated 5 out of 5 stars

I love their product. Every purchase from them is absolute beautiful. I’ve purchased eight bags so far.

Rated 5 out of 5 stars

Really pleased with my purchase The bag is so well designed and perfectly manufactured. Extremely good value for money

Rated 2 out of 5 stars

I ordered two bags from them and when I received the first one it was defective..it was not like new at all, the metal had scratches and the zipper was loose. I requested a return and attached pictur... See more

Rated 5 out of 5 stars

Every purse I have purchased is excellent quality and so pretty. I have received so many compliments! Will buy again!

Rated 1 out of 5 stars

Absolute Joke !!! Absolutely disappointing experience. I ordered a wallet from this website, and the product I received looks completely different from the images shown. The quality is extremely p... See more

Rated 5 out of 5 stars

Lovely bag which fulfilled all my expectations. Great to receive a discount code for a second bag too.

Rated 4 out of 5 stars

When I wasn’t satisfied with the colour of my bag I was able to order a new one without paying for the bag but just the shipping!

Rated 1 out of 5 stars

I ordered a handbag with my christmas money to treat myself, I waited a long time for it to arrive. It arrived and its damaged, black paint which is meant to be on one if the flowers all dripped down,... See more

Rated 5 out of 5 stars

This is the 5th bag have ordered and have always been happy with service and been complemented on my bags

Rated 1 out of 5 stars

The bag I received was cheap, poor quality, and not what was advertised. When I tried to return it, Bond & Mason demanded that I pay international return shipping costing almost half the ite... See more



Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Gold heart clutch

Gorgeous clutch suitable for any occassion great value& very good communication throughout
Would recommend this company& this product
Very happy customer

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Really easy site to navigate,

Really easy site to navigate,
Lots choice only one thing to point out the photos for the bags can you add inside photos or open bag photos please

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Refund rejected despite faulty

AVOID!!! My bag arrived in a plastic bag and not in a box and was so squashed during the delivery (came from China). I took photos to show them the damage and they said to put a few items inside and it will return to its shape and rejected my refund request. Totally unacceptable and trading standards are going to be informed of this as I have a right to have a refund as the bag is too badly folded and misshaped as it's cheap and nasty and nothing is going to return it to its normal shape! I would be not use this firm again!!!

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful bags lovely material

Beautiful bags lovely material. Bought 2 bags for presents. They arrive in their own dust bag really feels like a more expensive experience. Great pricing. My only negative would be delivery was slow took 16 days so it meant I didnt have the bag on the actual day of my sisters birthday. Overall 4.5 stars

16 February 2026
Unprompted review
Rated 4 out of 5 stars

Grey Jennifer Handbag

The bag is fairly large with 2 compartments, pouch for a phone & a couple of zipped up pouches as well. An extra strap to make it into a shoulder bag was included. Took 14 days to be delivered though

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Steal

Impressed with the quality of my purchase, top notch and a steal for the price its going

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a 'treat' cross body bag …

I purchased a 'treat' cross body bag for myself and received, looked like a great bag.....this is where the positives ended. The 1st bag strap holder came away from the bag after 2 months light use, it was reported and replacement received. Again after 3 months light use the same problem occurred....this time their "customer services" denied any request for a refund, using insulting language and denying a manufacturing fault....
If you like wasting money on defective products then carry on using these scammers.....otherwise avoid at all costs.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Nicely packaged

Easy to order, no issues with bag on arrival, nicely packaged. The first bag I purchased was lovely, perfect size.
I was so impressed with quality fir the price I have ordered another bag

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam.

Absolute scam.
Said the bag has been delivered but tracking shows it hasn’t and Royal Mail who the said it’s been sent with has no tracking for them at all

23 February 2026
Unprompted review

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