Bondandmason Reviews 2,304

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 528 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their incredible range, unique designs, and high quality, often highlighting the durability and stylish appearance of items like handbags and purses. Many people appreciate the excellent value for money, finding luxury-looking items without the high price tag, which is particularly beneficial for those on a budget. The ordering process is frequently described as easy and straightforward, with many customers expressing satisfaction with their purchases and the overall service. However, some customers also noted issues with delivery times, with items taking longer than anticipated to arrive, and a few reported receiving damaged products or items that did not match the online descriptions. A small portion of people felt the quality was poor, describing items as cheap or not as advertised, and some experienced difficulties with returns, including unexpected international shipping costs and rejected requests.

What people talk about most

Product

People report positive experiences with product, often praising the unique, beautiful, and high-quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the unique designs, excellent... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising incredibly fast delivery and... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers praising the fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible range and quality - so unique and beautiful - amazing value and quick delivery to Australia. I have made many purchases from Bond & Mason and I'm thrilled with all of my purchases. Highly r... See more

Rated 5 out of 5 stars

The quality and feel of my handbag is divine! Presently I am unable to physically go shopping, so I’m relying on anything I buy online to be just what I was hoping for . I have a similar style of anot... See more

Rated 5 out of 5 stars

In today’s cost-of-living crisis, finding a good-quality bag at a reasonable price honestly feels like a blessing for international students like us. After paying rent, bills, and all the other ex... See more

Rated 5 out of 5 stars

Incredible quality and value. Bond & Mason bags are so unique, stylish, high quality and just stunning!! I get excited about choosing which one of my B&M bags I'm going to use on my special outings. J... See more



Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lovely bags

This was my 3rd time I've ordered from B&M. Their quality of bags are amazing and range of choices is just wow. Highly recommend it 👌 👍

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Gold heart clutch

Gorgeous clutch suitable for any occassion great value& very good communication throughout
Would recommend this company& this product
Very happy customer

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Really easy site to navigate,

Really easy site to navigate,
Lots choice only one thing to point out the photos for the bags can you add inside photos or open bag photos please

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Refund rejected despite faulty

AVOID!!! My bag arrived in a plastic bag and not in a box and was so squashed during the delivery (came from China). I took photos to show them the damage and they said to put a few items inside and it will return to its shape and rejected my refund request. Totally unacceptable and trading standards are going to be informed of this as I have a right to have a refund as the bag is too badly folded and misshaped as it's cheap and nasty and nothing is going to return it to its normal shape! I would be not use this firm again!!!

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful bags lovely material

Beautiful bags lovely material. Bought 2 bags for presents. They arrive in their own dust bag really feels like a more expensive experience. Great pricing. My only negative would be delivery was slow took 16 days so it meant I didnt have the bag on the actual day of my sisters birthday. Overall 4.5 stars

16 February 2026
Unprompted review
Rated 4 out of 5 stars

Grey Jennifer Handbag

The bag is fairly large with 2 compartments, pouch for a phone & a couple of zipped up pouches as well. An extra strap to make it into a shoulder bag was included. Took 14 days to be delivered though

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Steal

Impressed with the quality of my purchase, top notch and a steal for the price its going

27 February 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a 'treat' cross body bag …

I purchased a 'treat' cross body bag for myself and received, looked like a great bag.....this is where the positives ended. The 1st bag strap holder came away from the bag after 2 months light use, it was reported and replacement received. Again after 3 months light use the same problem occurred....this time their "customer services" denied any request for a refund, using insulting language and denying a manufacturing fault....
If you like wasting money on defective products then carry on using these scammers.....otherwise avoid at all costs.

24 February 2026
Unprompted review

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