Bond Turner Reviews 801

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and supportive approach, often highlighting their compassion and clear communication. The service is frequently described as thorough, efficient, and hassle-free, making complex processes like claims much easier for consumers. People appreciate the excellent customer service, noting that the team goes above and beyond to keep them informed and confident throughout their cases, leading to successful outcomes. However, some customers also noted occasional issues, such as cases being passed between multiple handlers, leading to delays and a feeling of starting over. A few people expressed dissatisfaction with the compensation received, feeling it was too low or that the process was not worth the effort. There were also isolated concerns about requests for personal banking information and a feeling of not being fully supported in their claims.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, often describing it as fantastic, thorough, and first-class.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clear... See more

Claim

Reviewers mention positive feedback about claim. Many customers report that their claims were handled in a... See more

User experience

Customers had positive experiences with the user experience. Many reviewers highlighted the highly qualified... See more

Based on these reviews

Rated 5 out of 5 stars

Exceptional knowledge and handled my case with immense professionalism". "A fantastic and thorough service from start to finish. Always available to answer questions and explained everything in simp... See more

Company replied

Rated 5 out of 5 stars

Medical negligence. From the first phone call Sarm Aghahoseini was absolutely brilliant. He explained everything in great detail making the process easy to follow. Consistent with updates either b... See more

Company replied

Rated 5 out of 5 stars

Amazing company, friendly and helpful with any aspects, big thanks for James Tomlinson hi helping me a lot with other problems not only my claim. Thank you so much for all tim. Best solicitors ever.

Company replied

Rated 5 out of 5 stars

Great service. They took all the hassle out of the claims procedure. I was having physio within 2 weeks, paid and organised by Bond Turner. They also advanced funds to me of £3,746 within 4 weeks so t... See more

Company replied


Company details

  1. Law firm
  2. Lawyer
  3. Legal Services
  4. Personal Injury Lawyer

Written by the company

We are driven to succeed. Our purpose is to help people move on in their lives through surpassing expectations and always supporting our clients, our communities and each other. Our focus is always on people, not only our clients, but their family and/or supporters. We understand the stress and uncertainty involved in bringing a claim in the areas we specialise in, which is why we are committed to always being there for our clients, providing guidance and support throughout the claim’s process. As a niche firm, personal injury is one of our key focuses, along with clinical negligence, professional negligence, and abuse. We do not ‘dabble’ in these areas of law, it is what we do, day in, day out. Some of our team have over 25 years’ experience in their field of expertise, and our team consists of 45 Grade A solicitors and Chartered Legal Executives, plus over 100 solicitors. In addition to working with clients and their families, we are committed to being at the forefront of legal change and development. We have a significant presence in the Court of Appeal and regularly consult with local and central government to promote and increase access to justice. Although we are based in the Northwest, we work with clients from all over the country. With compassion, innovation, responsiveness, and tenacity at our heart, we are confident we can provide you with the best legal service available and gain a successful outcome for your claim.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

801 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I recommend

I recommend . They did a great job, helped me with all my questions and concerns. The process went smoothly and I kept informed all the time.

15 October 2025
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Marcelo,

Thank you so much for your 5-star review, we really appreciate it.

It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review.

We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 4 out of 5 stars

helpfulness of the staff dealing with…

helpfulness of the staff dealing with me, particularly Shabana who always responded to my e-mails and requests for information. My only issue was with how long the whole process took and how slow the medical reports were.

30 January 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Michael,

Thank you so much for your review, the positive feedback means a lot to us.

We are so pleased to hear you found Shabana's assistance helpful. It was our pleasure to provide you with excellent service and we will certainly share your kind words with her, as well as her team leader, Susan, who will ensure she receives the recognition she deserves.

We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Hi I have a very good experience with…

Hi I have a very good experience with bond turner.during my case they updated me all the time.highly recommend them

6 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Naveed,

Thank you so much for your 5-star review, we really appreciate it.

It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review.

We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Clinical Negligence Case

Worked with Bond Turner very recently, and found them to be very helpful, professional and thorough, guiding you through each step, ensuring i fully understood my options and felt confident in the decisions being made.

Comms were excellent throughout via emails and calls, keeping me updated at every stage.

I am so grateful for all their hard work and would not hesitate to recommend their services 100%.

Special thanks to Carla for her patience and understanding.

12 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Paul,

Thank you so much for your 5-star review, the positive feedback means a lot to us.

Your review is a wonderful testament to the great work provided by our team and we will certainly share your kind words with Carla, along with the rest of our Clinical Negligence team who will be delighted to read your review.

We thank you for placing your trust in Bond Turner to handle your claim and please do not hesitate to reach out to us if you ever require our services in the future.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Bon turner represented me very professionally.

Bon turner represented me very professionally. They were always in contact with me and explaining every stage of my claim. They were always available on the phone/mail to answer my questions. We won the case.

14 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Martin,

Thank you so much for your 5-star review, the positive feedback means a lot to us.

It was our pleasure to assist you and provide you with such excellent communication, and we will certainly share your kind words with the rest of our team who will be delighted to read your review.

We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Lots of clear communication

Lots of clear communication; dealt with me kindly and straightforwardly through a difficult time in my personal life; achieved exactly what they said they would.

18 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Samuel,

Thank you so much for your 5-star review, the positive feedback means a lot to us.

It was our pleasure to provide you with a helpful assistance. Great customer service is at the heart of everything we do and we will certainly share your kind words with our team who will be delighted to read your review.

We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

I was involved in an accident bond…

I was involved in an accident bond turner solicitors helped me and I was very successful and happy

19 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Vivek,

Thank you so much for your 5-star review, the positive feedback means a lot to us.

It was our pleasure to provide you with a helpful assistance. Great customer service is at the heart of everything we do and we will certainly share your kind words with our team who will be delighted to read your review.

We thank you for placing your trust in Bond Turner and please do not hesitate to reach out to us again if you ever require our services in the future.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

5 Stars

Bond turner were brilliant fighting my case for me when I was knocked off my bike. 5 star, totally recommend.

18 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Sarah,

Thank you so much for taking the time to leave us a review, the positive feedback means a lot to us.

It was our pleasure to provide you with an excellent experience and a great outcome. Your kind words will certainly be shared with the rest of our team who will be delighted to read your review.

We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 4 out of 5 stars

Straightforward and professional…

Straightforward and professional support throughout claims process.

18 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Robert,

Thank you so much for taking the time to leave us a review, the positive feedback means a lot to us.

It was our pleasure to provide you with an excellent experience and a great outcome. Your kind words will certainly be shared with the rest of our team who will be delighted to read your review.

We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Hit by car - Driver at fault

After being hit by a car while riding my road bike in April last year, I was left injured and with my bike completely destroyed. From the outset, CAMS handled the claim for my bike efficiently and professionally, taking a huge amount of stress off my shoulders at a time when I really needed support.

What really stood out was how quickly CAMS arranged a replacement road bike. It arrived so fast that I was still too injured to ride it, but having it there gave me something positive to focus on and something to look forward to during my recovery.

For the bodily injury claim, Bond Turner Solicitors were outstanding. They were clear, approachable, and thorough throughout the process, keeping me informed and guiding me through each step with confidence and care.

Without CAMS and Bond Turner, I genuinely don’t believe I would have achieved such a successful outcome if I’d been left to navigate everything on my own. Their expertise, reassurance, and persistence made a difficult situation far more manageable. I wouldn’t hesitate to recommend both to any cyclist who finds themselves in a similar position.

14 April 2025
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Lawrence,

Thank you so much for your wonderful review, we really appreciate it.

It was our pleasure to provide you with such a helpful assistance and we will certainly share your kind words with our team, as well as the good folk at CAMS, who will be delighted to read your review.

We thank you for placing your trust in us and please do not hesitate to reach out if you ever require our services in the future.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

It was a great pleasure for me working…

It was a great pleasure for me working with you guys and thank you so much for being so much professional and passionate with your clients..,
And keep going like that.

Best regards,
Thanks

13 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Muhammad,

Thank you so much for taking the time to leave us a review, the positive feedback means a lot to us.

It was our pleasure to provide you with an excellent customer experience and your kind words will certainly be shared with the rest of our team who will be delighted to read your review.

We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

I’m so happy with it it’s very helpful

I’m so happy with it it’s very helpful. I had an accident and bond turner really helped. They settled my claim.

17 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Lotfi,

Thank you so much for taking the time to leave us a review, the positive feedback means a lot to us.

It was our pleasure to provide you with an excellent experience and a great outcome. Your kind words will certainly be shared with the rest of our team who will be delighted to read your review.

We thank you for choosing Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

I cannot praise Bond Turner enough-…

I cannot praise Bond Turner enough- they have been, prompt, professional and highly efficient throughout an otherwise difficult process. I’m very grateful to the whole team for their thoughtful handling and brilliant service.

9 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Mike,

Thank you so much for your 5-star review, we really appreciate it.

It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review.

We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Their staff are amazing to deal with…

Their staff are amazing to deal with and they r very helpful n care

22 July 2025
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Arif,

Thank you so much for your 5-star review, we really appreciate it.

It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review.

We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

I wanna say thank you for all of you…

I wanna say thank you for all of you guys and special thanks for Steven he was very gentle and professional

13 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Ramzi,

Thank you so much for your 5-star review, we really appreciate it.

We are so pleased to hear you found Steven's assistance helpful, he is a wonderful asset to our firm. We will certainly share your kind words with him, along with the rest of the team, who will be delighted to read your review.

We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

I used Bond Turner Solicitors following…

I used Bond Turner Solicitors following an accident I was involved in. I was very happy with the service they provided me. I was given everything I needed to win my case and I would highly recommend them to others. Thank you.

13 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Paula,

Thank you so much for your 5-star review, we really appreciate it.

It was our pleasure to provide you with an excellent service and we will share your kind feedback along with the rest of our team who will be delighted by your review.

We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Great experience with highly skilled professionals

I had a great experience with the company with highly skilled professionals who assisted me throughout the whole process. Ian was especially great and informative, I truly appreciate your time and efforts.

13 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi,

Thank you so much for taking the time to leave us a 5-star review, the positive feedback means a lot to us.

It was our pleasure to provide you with such great support during your claim. We appreciate a court attendance can be a daunting experience and it is our goal to make the process as easy as possible for our clients. It means a lot to hear Ian provided you with such excellent assistance and we will certainly share your kind words with him, along with the rest of the team, who will be delighted to read your review.

We thank you for placing your trust in Bond Turner and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards
Simon Murphy
Bond Turner

Rated 4 out of 5 stars

The ease with which they carried out the entire process and the support throughout the whole period were excellent. The transportation and accommodation to resolve the process were also great — above

The ease with which they handled the entire process and the support provided throughout the whole period were excellent. The transportation and accommodation arranged to resolve the process were also great — above average and better than competitors.
Everyone who helped speed things up and provided support throughout the entire journey of the process deserves congratulations. Thank you.

29 January 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Cecilio,

Thank you for your review, the positive feedback means a lot to us.

We strive to provide the very best experience throughout the client journey and we are so pleased to hear of your positive experience with our service. We will certainly share your kind words with the rest of our team who will be delighted to read your review.

We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 4 out of 5 stars

First class service kept in contact…

First class service kept in contact through the period of my claim , also arranged hospital treatment when needed

12 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Paul,

Thank you so much for your review, the positive feedback means a lot to us.

Communication is at the heart of our customer service and it was our pleasure to provide you with a positive experience. We will certainly share your kind words with the rest of our team who will be delighted to read your review.

We thank you for placing your trust in Bond Turner to handle your claim and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Bond Turner

Rated 5 out of 5 stars

Job Offer

Ruby from Talent and Resourcing Advisor, was amazing helping me get the Job, she put 100% in, finding the right Job for me, I never had experience like it , she sent my CV to different departments, now I have been offered job at Bond Turner so Thank you Ruby Keep doing amazing at Your Job.

12 February 2026
Unprompted review
Bond Turner logo

Reply from Bond Turner

Hi Jack,

Thank you so much for taking the time to leave us a 5-star review, we really appreciate it.

We are so pleased to hear you found Ruby's assistance helpful and we will certainly share your kind words with her, along with the rest of the team.

Kind regards
Simon Murphy
Bond Turner

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