Bonnypack Reviews 94

Great company. The items are well priced and delivered quickly. Couldn't fault them. Would recommend.

Absolutely brilliant. I loved the lap trays, what a fabulous find. This will make Christmas so much easier.

I just made an order with this company and received next day!! Great items at a great price. Never used before but I will definitely be buying again. Some different things to that I’ve seen before at a reasonable price. See you soon ❤️

This company go above and beyond to ensure their customers receive excellent service. I was so delighted with them and their products I’m now trying to find other items I can buy from them rather than anywhere else! Great find, so happy, they are so quick and reliable, with great communication. Thank you and very well done Team!

Super quick delivery on my first ever order, the kitchen items I ordered are beautiful! Great packaging too on fragile items I was really happy.
The only reason I didn't give 5 stars is because the yellow colour on each of my 4 matching set varied?? Not enough for me to request a change or refund because I love the items so much & I will definitely use this company again. Thank you. My actual rating would be 4.5

I was a First time buyer and found most things i needed i will always check here first, Great customer service.
Thanks allot 😁

Beautiful plates. Seem well made, time will tell. Very well packaged, arrived in perfect condition. Very satisfied.

We have just been blown away by the kindness and generosity that Mr. Tahir Satter has shown our family!
He is genuinely one of life’s most remarkable people and we will always be grateful to him.

Thank you from our family to yours!

Excellent service from this company great communication and items are fantastic would highly recommend

Hi Just to give a big thank you to Bonnypack customer sevice , we have been shopping at Bonnypack for over 38 years on the 4th of January 2024 and we recieved a parking ticket for £100 for being 15 minutes over , so I called customer service and I told the operator that i did not know there was a parking charge after 90 minutes so he kindly asked me for my PCN number and cancelled the fine straight away many thanks Bonnypack for being loyal to your customers

Came accross this company by fluke and so glad I did !! I have been looking for a glass dish/bowl for my breakfast bar in the kitchen for some time and found exactly what I was looking for on your website. I ordered for next day delivery and it arrived today. Very well packed and looks absolutely fabulous. Really pleased. Thank you Bonnypack, for a great service and very pleased with my purchase !!!

Great service fantastic ornament, work of art for fraction of price and 48 hr express delivery. That actually worked. Thank you he is gorgeous and detail he does look like our Preston 😍🤩📦🚚🎉

Gr8 prices , staff very helpful always willing to help you , would highly recommend and gr8 variety of everything that ur looking for . Janet.

Ordered a Christmas gold door bow arrived next day beautiful and was, the cheapest on the net thank you Bonnypack

This was a great experience because one piece of my order arrived damaged in post., this was promptly and efficiently replaced. Thank you Bonnypak.

Both orders have arrived in good condition. Thank you!

Staff got InTouch about the parking ticket.
They have sorted.

Ordered some items online. Got a notification that it had been delivered but they hadn’t. DPD confirmed that they left the items on the doorstep of the wrong address. Bonnypack have all this information, I’m £80 out of pocket with no goods to show for it and they’re doing nothing until DPD resolve their claim which may take 30 days. It’s not your customers fault that your chosen delivery service have lost the goods. Your first responsibility should be to sort out your customer, then deal with DPD to resolve their failings. It’s not fair to make your customer suffer for the failings of your chosen delivery company.

Order placed 31st Oct online. Order "delivered" to "by the bin" by useless delivery company on 3rd Nov. Reported to bonnypack on 4th Nov as no package could be found by the bin. No response at all to that email until I sent a further email 13th Nov & phoned them. Was assured on the phone by a seemingly helpful man that they would have it resolved ASAP and that given that the delivery note from DHL that I had provided did confirm they left it in an unsafe place by the bin he expected they could have replacements out to me that could be received hopefully by as soon as the Wednesday 22nd Nov. Since then, no update on any resolution and my further emails asking for any update has been met by nothing other than the email customer service team declining to give me any firm timeframe for a resolution whatsoever and telling me to be patient.

*Edit in response to reply* it's entirely your own fault that you ignored my original email reporting the issue and I had to chase by phone to get any response. Also entirely your own fault that the person ont he phone set expectations for a prompt resolution by indicating you could have replacements to me hopefully as soon as a specific date. Then leading to frustration when your online email team had a completely different attitude of asking me to wait indefinitely. The delivery issue itself is not your fault but the way you handled it was garbage. Do better.

Great service and great plates.
Really pleased with the service, very impressed with the quality too.