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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the professionalism and friendliness of the staff, often highlighting their efficiency and helpfulness. Many found the service to be effective in connecting them with skilled tradespeople who delivered quality work, often at a fair price. Reviewers frequently mentioned that the tradespeople were punctual, tidy, and communicative, providing sensible solutions and going above and beyond expectations. However, some people were dissatisfied with the payment process, reporting issues with billing, concerns regarding service delivery, and difficulties in contacting the company for resolutions. There were also concerns about the value for money, with some customers feeling that the service did not deliver the expected leads or results after paying significant upfront fees.

What people talk about most

Service

People report ambiguous experiences with service. Many customers express significant disappointment, citing a... See more

Staff

Customers consistently note positive experiences with staff, often praising their helpfulness, efficiency,... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting very reasonable and fair prices for... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report that once payment is secured,... See more

Customer communications

Users describe ambiguous interactions with contact. While some reviewers report positive experiences, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Step up joinery were great building and altering breakfast bar to fit where I wanted it placed. Can't fault his joinery skills, very professional, polite and hard working. Will use again. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We had a front garden wall that needed rebuilding due to the footings being done wrongly by a previous builder. Used this service and was given a few quotes, chose AJ Builders who came out explained w... See more

Rated 5 out of 5 stars

"Working with Book A Builder has been a fantastic experience. From day one, they were open, collaborative, and took the time to listen to our partnership ideas. I thoroughly believe this has created t... See more

Company replied

Rated 5 out of 5 stars

An amazing experience using Jack, he was friendly, tidy, knowledgeable and took his time to ensure the work looked perfect. He didn’t rush to get to the next job and took care of our materials to ensu... See more

Company replied


3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Trustpilot is assessing this review in accordance with our flagging process.

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

10/10 Experience

The workers were respectful, punctual and tidy. The workers collaborated with me with what I wanted and did and excellent job. They willfully tidied up as they worked, ensuring that the place was left spotless.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company if you’re a tradesman

Terrible company if you’re a tradesman. Promised everything under the sun and once they have your money radio silence. They say money back if it doesn’t work for you but only after a year, my year is now up and haven’t used them once but trying to get through to them to discuss is impossible. Every number I’ve called just rings and rings. I’m so surprised a company is allowed to operate like this without repercussions.
🚨 STAY CLEAR TRADIES 🚨

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend K-Tec…

I would highly recommend K-Tec electrical London Tom, I posted my job on book a builder within 5 minutes he called me, he came straight out and got the job done to a very professional standard, he was so polite and friendly will be using this site again and Tom for my electrical work in the future.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Warning do not use

Warning do not use
Total waste of time and money
Not had one lead in over two months, paid upfront for nothing, total fraud
Do not use this company for anything

2 March 2026
Unprompted review
Rated 5 out of 5 stars

APM Plumbing Services at Bookabuilder

Found APM Plumbing Services on Bookabuilder.
Andrew was really helpful, reactive, and on time !
The problem I contacted him for turned out to be less straightforward than expected and he stayed longer to do all possible tests/changes to needed and didn’t ask me for more than the price originally offered which was a very fair price already.

Lovely chap too, would recommend

30 January 2026
Unprompted review
Rated 1 out of 5 stars

I recently paid £600 to join…

I recently paid £600 to join Bookabuilder on the promise from the sales woman that there were several jobs a day being unanswered due to lack of tradesmen available. I can honestly say it’s been a complete waste of money there are very few leads a month and none of which are worth pricing or outside the area to make it financially viable to even consider. I wanted to share my experience to try to save other trades men and women wasting their time also before you pay the team are available almost on demand but once they received the money they disappear never to be heard from again if you have problems or are not happy.

23 February 2026
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Dear Nick,
We are very sorry to hear that you are unhappy with BookABuilderUK. We have tried to locate your account but so far have been unable to do so. Please can you contact us on 02038178467 option 3, so that we can discuss you query.
Kindest Regards
The BookABuilderUK Team.

Rated 1 out of 5 stars

Don’t waste your money it’s a scam

Don’t waste your money. Book a builder is scam . I took a subscription of 478£ a year with unlimited leads. They sent me leads on 1 st day but I couldn’t get reply from any house owner .
Next day someone called me and said you have to upgrade your membership. Until now I have not received any single lead . It’s a totally scam

7 January 2026
Unprompted review
Rated 5 out of 5 stars

posted job

posted job, chap came round and quoted. It was finished two days later. Top work.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

I strongly advise to stay away before engaging with this company. In my experience, I was contacted frequently and encouraged to purchase either a Lite or Full membership, with assurances of receiving quality leads. Unfortunately, the promised leads and results did not materialise.
Several other tradespeople within my network have reported similar experiences after paying for memberships, only to find that the service did not deliver what was represented during the sales process. This raises serious concerns about the consistency and reliability of the offering.
I would urge fellow tradespeople to carefully research and consider independent feedback before committing financially. I am now starting to pursue legal action against them,
Based on my experience, the service did not provide the value or outcomes that were advertised.

I also find it hard to believe the positive reviews on here are not legitimate as I have spoken with over 5 people who have signed up to this platform after the pushy sales teams catch them out and are in the same situation as my buisness

22 February 2026
Unprompted review
Bookabuilderuk logo

Reply from Bookabuilderuk

Dear Paul,
We are very sorry to hear that you are unhappy with BookABuilderUK. We have tried to locate your account but so far have been unable to do so. Please can you contact us on 02038178467 option 3, so that we can discuss you query.
Kindest Regards
The BookABuilderUK Team.

Rated 5 out of 5 stars

A great job!

Alex from AWD Electrical Solutions was friendly, helpful and did a great job of changing the MCB quickly and efficiently. He kept me informed about his ETA and was very polite.
We would definitely use him again in the future.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Aggressive Marketing

Very aggressive marketing, about 9 missed calls in the last 2 days, it’s not like they even leave a message. Wouldn’t trust that sort of company with my reputation.

Edit: They company also reported this review as slanderous (which failed), as well as all most of their negative reviews. This just shows the bad faith behind the wheel of this company, and they’d rather engage in this behaviour than sort out their poor behaviour and ethics.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Roof repair

Needed a quick response as we had a number of leaks relating to the roof. We got some instant quotes and a team of two roofers came out the next day and sorted it.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers, I get normal subscriptions 2 years ago, once it’s done they said, you just get limited job with that you have to upgrade it. They charge me around £700 for that, from past 2 years I don’t get a single lead. They creat job them self. Within seconds job will gone, after a years they put my account on auto renewal and took money from my account, after 6 month I cancel my subscriptions and they closed my account, they charge me for whole year and cancel my account in 6 month,
They are scammer don’t waste your money

21 January 2026
Unprompted review

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