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Review summary

Created with AI, based on recent reviews

Looking at 220 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the professionalism and friendliness of the staff, often highlighting their efficiency and helpfulness. Many found the service to be effective in connecting them with skilled tradespeople who delivered quality work, often at a fair price. Reviewers frequently mentioned that the tradespeople were punctual, tidy, and communicative, providing sensible solutions and going above and beyond expectations. However, some people were dissatisfied with the payment process, reporting issues with billing, concerns regarding service delivery, and difficulties in contacting the company for resolutions. There were also concerns about the value for money, with some customers feeling that the service did not deliver the expected leads or results after paying significant upfront fees.

What people talk about most

Service

People report ambiguous experiences with service. Many customers express significant disappointment, citing a... See more

Staff

Customers consistently note positive experiences with staff, often praising their helpfulness, efficiency,... See more

Price

Consumers find price to be ambiguous, with some reviewers reporting very reasonable and fair prices for... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report that once payment is secured,... See more

Customer communications

Users describe ambiguous interactions with contact. While some reviewers report positive experiences, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Step up joinery were great building and altering breakfast bar to fit where I wanted it placed. Can't fault his joinery skills, very professional, polite and hard working. Will use again. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We had a front garden wall that needed rebuilding due to the footings being done wrongly by a previous builder. Used this service and was given a few quotes, chose AJ Builders who came out explained w... See more

Rated 5 out of 5 stars

"Working with Book A Builder has been a fantastic experience. From day one, they were open, collaborative, and took the time to listen to our partnership ideas. I thoroughly believe this has created t... See more

Company replied

Rated 5 out of 5 stars

An amazing experience using Jack, he was friendly, tidy, knowledgeable and took his time to ensure the work looked perfect. He didn’t rush to get to the next job and took care of our materials to ensu... See more

Company replied


3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the builders Hillside Builders came…

the builders Hillside Builders came quickly when I got in touch.Checked the problem which was leaking roof on my porch advising me on the solution which I was happy with.
Unfortunately due to ill health I put off having repair done.
I have been back in touch with the builders now and they are going to get back in touch with me when they can fit my work in

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Bit wary at beginning but all good in the end.

Had never used any trade search websites before so this was a first for me. I was very wary/cautious in case I ended up with a "bad one" (trade person).
Bookabuilder advertised the "SafePay" method which I interpreted as providing some form of protection against being ripped off or paying for an unsatisfactory job. The "SafePay"process was unclear and not intuitive and after a couple of days, I gave up.
Job was urgent so I took the risk of paying deposit direct to tradesperson. I was lucky I had found an honest tradesperson through Bookabuilder who did a really good job. Started on a Saturday and even came back on Sunday to finish which suited me not having to take time off work.
Maybe I was being overcautious but the tradesperson I found on Bookabuilder was honest and kept to the schedule and budget.
If I need anymore work doing I'll feel more confident using Bookabuilder and not waste time on other trade search websites.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had a front garden wall that needed rebuilding due to the footings being done wrongly by a previous builder. Used this service and was given a few quotes, chose AJ Builders who came out explained what needed doing gave a reasonable quote for the job. Came out the following week took the wall down, redid the footings and built the wall within 2 days. Wall is just what we wanted, they were professional, friendly, efficient and cleaned up afterwards would highly recommend.

4 May 2025
Unprompted review
Rated 3 out of 5 stars

New shower…

We booked last minute after my shower wasn’t regulating after a boiler change , it was decided that we would replace the shower anyway. When the fitter arrived he hadn’t been told so had to go and buy a shower. This was installed but he didn’t check it fully and it was assumed it was regulating however it wasn’t . I called the follow day and it was then decided it was the boiler installer who had swapped the pipes over when he remove the shower pump. They sent a new installer for the shower and he checked the install of the boiler and swapped the pipes over and all resolved, it did cost an extra £120 as they had to charge for him to come out as a repeat visit. I am very happy with the workmanship and shower and that the issue was solved .

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Beneficial process

Really easy, straightforward process. Almost immediate responses from traders. Saves a lot of hard work researching traders yourself. Bookabuilder then follow up to ensure everything is going smoothly.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Do not spend your hard earned money with this cowboy company. I have been signed up for over 3 months and have not received one lead. As soon as the sneaky sales people take your money, they dissapear never to be heard from again. Theres no option on your profile to speak with customer service. They get you on one deal, then the very next day try and pester you into a more expensive deal. Once this is refused you never hear from them again. Again please don't spend with these as they do not have the leads they claim to have, they are a cowboy outfit and I will be reporting to the watchdog.

26 January 2026
Unprompted review
Rated 3 out of 5 stars

No replies from electricians

The company seem to be fine but I did not get any responses for my posted job, bathroom light fitting and extractor fan replacement, which was disappointing.

10 December 2025
Unprompted review

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