BookBaby Reviews 

I began writing a memoir as a keepsake for our children. But I am older and not entirely familiar with printing terminology or how to arrange text and photos in the manuscript. But BookBaby coached me on how to progress and even provided personal assistance at a very reasonable price. Overall, the experience was very fulfilling. I am very happy I chose BookBaby.

Morgan has been great to correspond with and helped me set up my bookshop. He also was able to help me with shipping and answered all other questions that I've had.

From day one of my vision to honor my darling mom in a book, I had a special inkling about BookBaby. I researched multiple self publishing companies, and BookBaby stood out amongst them all. It has been a challenge filled with anxiety, but it was a labor of love.  Despite my expertise in podcasting, broadcast news, library science and media, I was completely uninformed about the bookmaking world.  The overwhelming process included  poring over photo albums going back in time to the 40s, 50s, and 60s; researching dates, places and names; making layout, templates, graphics, book size  and paper type decisions; and learning to climb the self-publishing mountain .  It was daunting but I was determined. 

Thank goodness for the staff at BookBaby.  Every department pitches in if you have questions - and everyone tries to answer you in a timely fashion.
Thank goodness for Sierra Edwards. 
I cannot rave enough about the clarity, patience, and expertise of Sierra Edwards. She not only explained every detail and issue that I initiated along the way, but she always went the extra mile to respond to questions and concerns.  She is amazingly calm amidst deadline pressure and a fast paced industry. 

She deserves a gold medal…and a trip to Tahiti!  I am happy to answer any further questions about the amazing focus and attention she pays to a very detailed author like myself.  This has been a very personal and passionate book project, and I could not be happier with the result. “Life Lessons from my mom -the Jewish Dalai Lama” is now a stunning tribute to my mother in an elegant, timeless book.

Bravo to Sierra Edwards, Onpress Book Printing  and BookBaby! 

Do not use this company, you will waste your money. Line editing came back with numerous errors and inconsistencies. Customer service personnel answers questions by sending reading material because they don’t know the answers.

BookBaby was the perfect company to make my book--a one-off gift that may eventually become more. Great templates, fast service.

I cannot say enough good and positive things about BookBaby and the quality of their printed products!

Don't expect quality editing support (answers) from BB. Unless the author is highly knowledgeable using WORD or willing to read, study and learn (in lieu of getting answers) pass on BB. Also, if you don't know basic grammar, punctuation etc., then BookBaby is not for you because there were numerous errors in the completed line editing, which I paid $$$$.

I had contacted BookBaby the last quarter of 2025 to edit and format my latest book . My initial contact seemed only interested in getting the sale because after I chose to edit with BookBaby, she couldn't be bothered to answer my questions. The editing job was "ok," but for the price I paid, it was not worth it. The editor made comments and asked me questions, but when I called to ask questions for clarification, I was told I could get answers if I wanted to pay for another round of editing. I have published professionally before and the editors and I had clear dialogues. BookBaby feels very unprofessional. For now, I am extremely concerned to continue working with BookBaby, as I don't trust their customer service and can't seem to get my questions answered. After reading other reviews about problems with distribution, I also have reservations about the quality of this company.

Having a personal contact to help answer questions and provide needed support separates BookBaby from other self-publishing options.

They were very professional, and helpful

We've used BookBaby 3 times now. Each time the books came out gorgeous! Easy estimating, great customer service!

I specifically emailed support, and checked the 'author proof' only, and gave two weeks for production. The 'proofers' rejected my request 4 times. This is the second book which has had this issue. In the end, the book arrived too late to debute it at the event - and thus - serious questions on who is paid attention to - the customer or the 'proofer' covering their behinds/jobs.

Also, even though one of the 'rejections' was for insufficient bleed for some images, the entire 540 page book was reduced scale, and does not have full bleed on any single top edge of the entire book. In other words, my bleeds fully met their template, and yet they printed the entire book with no bleeds on the top.

Other than that - well - it's pretty cool to hold the work in my hands.

The setup process with BookBaby was smooth, but print distribution has been unreliable and disappointing. My book missed its promised presale date and never appeared on Barnes & Noble as represented. I also experienced extended periods where the book was listed as “temporarily out of stock” on Amazon. This resulted in lost momentum and significant frustration. Authors relying on dependable POD distribution should proceed with caution.

The team was great at ensuring that my book was printed properly. They turned out beautiful!

Without BookBaby, our children’s book might never have happened or it certainly would have taken much longer. As a new writer, I didn’t realize that many of the biggest hurdles come after the book is finished. Fortunately, I had BookBaby. What could have been a book-stopping obstacle for me was simply part of their process. They took what we created and turned it into a real book, and I’m incredibly grateful for their support.

BookBaby is a thoroughly professional business, one that values a human answering their phones. The website for authors is excellent and easy to navigate
Recommend.

Things started out well, but then it came time for distribution. And the print version of my book is STILL not available at any bookseller besides BookBaby. According to their own timeline, my book should have been up for presale no later than November 19. That date came and went and no results. I reported the problem, they resubmitted and as of today, December 11, 2025, my book is STILL not available for sale on any book sellers except BookBaby. And when I report it, I’m told I have to wait the requisite 3 weeks after the submission. This is unacceptable.

The personal touch at Book Baby is so important when creating and ordering a book! Everyone to the person at Book Baby has been kind, helpful and generous in helping me with my book. Thank you so much!

Their staff is very friendly. However, as a new author, they do not explain the process. They assume all new authors understand their procedures. They are very expensive with no measureable results.