BookBaby Reviews 

They get my books to me quick even if a box gets lost, they make changes if I yell, and they do a good job

I appreciate the time, expertise and suggestions from the editor. However I fairly quickly found two errors on their part which make me feel that I have to scrutinize the remainder of my document.

Easy and quick

They are scammers. You pay thousands of dollars and they don’t so a thing. They make it sound like you will sell at least some copies if you pay for a bigger package than demand more money for advertising. Their “advertising” consists of making a single fb page on a single group and charging you hundreds for something you can make yourself in 2 minutes for free. They will promise you the moon and not deliver a thing. They are liars and scammers and I have half a mind to sue them for fraud. They have no morals and do not hesitate to lie to you on the phone. They have gotten away with it for to long and hopefully will get what they deserve one day.

My interaction was with the various teams employed to accomplish publication and promotion of my novel, The Fly Who Knew Too Much. It was always positive and helpful. Phone calls were always answered promptly, advice was courteously given when required and tempered with patience. As a first time author I was treated better than I had expected. I would highly recommend Bookbaby to anyone entering the world of self-publishing.

They sure promise the world, but all I saw was more bills to pay. After being nickel-and-dimed for $$$thousands, under contract, there were no sales. Under the contract, I could not go through another company for 2 years. Imho, it was very scam-like. As an ENNIE award winner, I'm quite confident I could have done better all on my own.

Overall good. Customer service is helpful to navigate if you are a first time author like me. I am using Bookbaby with my Second Book. The ad campaigns are excellent.

I purchased a media date optimization program. And I do not know what changes have been made concerning my book Vietnam, guns and fury I have received no information concerning upgrades and when I try to find my book in other ways, besides just putting in the name of the book, I have a little success.

The availability to speak with a live person whose/will assist you with corrections, answer questions and to walk you through process is invaluable. The kindness and professionalism goes a long way when you are chattering new territory. GREAT EXPERIENCE!!

I’ve just finished my second project using BookBaby and couldn’t be happier about it. Their interfaces are simple and effective.
I love the custom templates they have for the inside and cover of the books, as well as the pdf proof that shows exactly how it will be printed.
Every time I’ve called with questions I’ve been met with friendly and helpful customer service. That alone will keep me coming back, even though the quality in itself is amazing.
If you’re looking to self publish for fun or professional use I would recommend BookBaby.

Communication is the heart of customer service and the response time of BookBaby production team is very much appreciated.
A newbie in authorship is frequently confronted with frustration and even a small glitch can induce stress so that rapid response is helpful.

I've done 13 print books and 10 ebooks with BookBaby and they always do a fine job. Quick turnaround, excellent quality, books arrive efficiently packaged.

Everyone is always willing to take the time to assist with answering question…staff always knowledgeable, kind and helpful .
It has been this way from the get go !!

Like Linda Hawley, Katy, and the others in support. All patient, helpful and informative.

Don't like mistakes made on two separate printings of my book that cost me time and money. Very disappointing.

Once again, excellent service.

Professional, hands-on service with prompt email replies, especially during processing active projects. In my experience with BookBaby so far (publishing my first fiction novel), the highest praise goes to the staff. You benefit from having a primary contact who knows you and your project, so you don't have to explain yourself and bring someone "up to speed" every time you need something. However, should you need, their phone lines are open to contact alternate staff members should your need or concerns be more immediate. During my project, I continued to receive prompt replies from staff across departments (depending on the step my book project was at). Regarding their website, I also want to praise the clean, user-friendly design and implementation of most everything on your "user account" screens.

My experience with bookBaby was amazing, every time I called or needed assistance they were always there never making me feel like I was getting on their nerves or bothering them, they just keep encouraging me and never stop answering my many phone calls! So thank you BookBaby . Michelle Wilson

Excellent!!!

This is a great company for self publishing a print book. I’ve used them twice for photography books.

From online price calculator, to support supplying perfect templates—inDesign for inside pages and PhotoShop for cover and dust jacket—and all the way through prepress, you could not ask for better support.

And,of course, the final print product is fabulous. Bright, vibrant color and clear print.

I’m extremely pleased and am currently working on my next book, which I will also have Bookbaby print.