Gatwick Holiday Parking Reviews 

3,812
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,654 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process, helpful staff members, and very reasonable prices for the overall service provided. Travelers also note that the shuttle buses run regularly, making the short journey to and from the airport terminal very smooth and entirely stress free. However, some people mentioned minor difficulties with unclear signage, confusing bus stops, or locating the correct parking zones upon initial arrival. A few consumers also experienced unexpected extra fees at the exit barriers or strict booking modification rules when needing customer service support.

What people talk about most

Service

Customers had positive experiences with service, highlighting the easy booking and straightforward drop-off... See more

Location

People report ambiguous experiences with location, highlighting both convenient access and confusing layout... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that everything is smooth,... See more

Booking process

Customers consistently note positive experiences with booking_process, describing it as quick, simple, and... See more

Price

Reviewers highlight positive aspects of price, noting that quotes are competitive and often cheaper than the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience at Gatwick Holiday Parking was hassle free throughout. They provided the most competitive quote. Booking was quick and simple. It's easy to find and park at. Shuttle buses are r... See more

Company replied

Rated 5 out of 5 stars

Excellent experience. Little confused by the other Gatwick Holiday Parking car park up the road so this should be made clearer. Plus on return, the email doesn’t really state what should happen or whe... See more

Company replied

Rated 5 out of 5 stars

Having used this service many times I am never disappointed. Ease of driving in and giving my car to a trusted employee, who returns it to me upon arrival back to Gatwick, stress free, and cheaper t... See more

Company replied

Rated 5 out of 5 stars

Greet service I booked through a third party, who were not helpful at all. But when I arrived at Gatwick parking the guys were friendly, polite and extremely helpful, it was such a great service and I... See more

Company replied


Company details

  1. #8 of 19 best companies in Car park

Written by the company

Gatwick Holiday Parking is located on the airport campus and offers the best value on-airport parking options to suit every budget. We offer a range of on-airport Valet parking options for passengers flying from both North and South terminals, that are just a short, free shuttle bus ride away from the terminals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.6

All reviews

(3,812)

1,627 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent did not wait long for the bus…

Excellent did not wait long for the bus either way
Only blemish is there is NOT enough disabled spaces

27 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mark Allen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and that you found our shuttle bus to provide a reliable service, please rest assured we’ll share your feedback regarding the Blue Badge availability with the relevant department. Thank you again for sharing your feedback and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking easy

Booking easy, shuttle bus arrived minutes after arrival and short distance to the terminal.

9 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Dorita Swain

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking online, with a prompt shuttle bus service also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was very easy starting from booking…

It was very easy starting from booking to using the car park. The good thing was that there is option you park the car and keep the keys so no hassle on return from holiday to wait around for someone to bring the vehicle. Also good shuttle service.

10 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear R Choudhury

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book and use our parking services, with a regular shuttle bus service also provided. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book and reasonable prices

Easy to book and reasonable prices

18 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Julie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you found it easy to pre-book parking online with reasonable prices also being offered. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent easy and straight forward…

Excellent easy and straight forward service, would use every time. Many thanks

2 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Richard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park easy and straight forward to use. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Efficient and easy

Efficient and easy

5 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide an easy and efficient parking service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Worked well

Worked well, good service, no problems at all. Would use again

20 February 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Ron Wainer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 3 out of 5 stars

The post code takes you straight to the…

The post code takes you straight to the short stay car park for which I had to pay an additional £8.
So the direction to the car park needs to be much more clear.

1 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Customer

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you found our signage and pre-booking directions for your pre-booked service to be unclear, and that you’ve had to pay extra when exiting this alternative car park.

We recognise signage and pre-booking information is important for all customers trying to reach our various car parks and such information needs to be clear so customers can know where they need to go, and how to get there. We’re sorry to hear the signage hasn’t been clear during your recent visit to Gatwick and for the impact this has had on your journey.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 311 9566.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

great

everything, excellent customer service and easy to find the parking location!

17 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mr Haile

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park easily, with our Customer Service staff providing the additional support and guidance needed. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Booking parking is always very easy and…

Booking parking is always very easy and I prefer to book early so I know it’s off my list.

1 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Julie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experiences when pre-booking parking online and that you’ve always found this to be an easy process. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

The booking process was easy and the…

The booking process was easy and the price was reasonable. Clear directions were sent and easy access in and out of the car park. Only thing I would say is the carpark layout is confusing and I was guided to area W which is a rather long way from any of the bus stops. Which is clearly a Gatwick issue not relative to you.

1 July 2026
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Reply from Gatwick Holiday Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick and that you’ve found the pre-booking process to be easy, with good value for money and clear travel directions provided, please rest assured we’ll share your feedback regarding the onsite layout and bus stop availability with the relevant department. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very smooth and cost effective process

Very smooth and cost effective process. All as described and will definitely always use when flying from Gatwick

17 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Anthony Cunningham

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a smooth parking process and good value for money. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Mariusz Wisniewski

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found it easy to find our car park and get to/from the terminal building when using our shuttle bus service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Fantastic

Fantastic, no issue upon packing and leaving at the end of my holidays.
I will use it each time I am travelling abroad

1 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Nathaniel Nyenre

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found parking process to run smoothly as expected. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy

Very easy, quick and convinient, hassle free.
Did not lose any items in the car

1 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Cleopatra Moyo

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide a quick, easy and convenient service. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Really efficient handover and…

Really efficient handover and collection , entering and exiting the airport was quick and easy.

30 June 2026
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Reply from Gatwick Holiday Parking

Dear Virginia Paraskeva

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our drop-off/pick-up process to be efficiently managed, with easy entry also provided to/from the car park. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book

Easy to book, clear instructions. Great price too.

30 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear David Egleton

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book parking online, with clear information and good value for money also offered. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Painless and speedy experience

Booking is dead easy. on arrival at the car park there is someone to greet you and tell you exactly what to do. Checking in is no problem and the reception staff are courteous and clear. Buses are usually quick to arrive although an announcement when the bus arrives at each terminal would be useful. On return the collection, key pick up and car location all run smoothly.

6 July 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Tim Wilyman

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book online, with our check-in/out processed being well managed by our friendly onsite staff, please rest assured we’ll share your feedback regarding our bus announcements with the relevant department. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent booking service

Quick, easy and efficient booking service, backup by a quick, easy and secure way to recover my booking details when I forgot my booking reference number.

16 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Alan Devizes

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you’ve found it quick and easy to pre-book parking online, with the ability to access your order details later easily after completion. We look forward to welcoming you to Gatwick.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy access to the site

Easy access to the site , lots of spaces and near the bus stops.

30 June 2026
Gatwick Holiday Parking logo

Reply from Gatwick Holiday Parking

Dear Grant

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you were able to easily access your pre-booked service with plenty of parking available near the bus pick-up stops. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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