Official Gatwick Airport Parking Reviews 

20,419
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,096 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient location, often highlighting its proximity to the terminal which makes the overall journey stress-free. The service is frequently described as excellent, reliable, and safe, contributing to a seamless user experience. People also find the booking process straightforward, with clear information provided. However, some customers also noted that the cost can be quite high, with some finding it expensive compared to alternatives or encountering unexpected surcharges for changes or delays. Additionally, a few people mentioned issues with unclear signage or navigation, sometimes leading to confusion upon arrival or unexpected charges.

What people talk about most

Location

Consumers find location to be positive, with many reviewers highlighting the convenience and proximity to the... See more

Service

Users describe positive interactions with service, highlighting its efficiency and convenience. Customers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the convenience and ease... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it extremely easy to book... See more

Price

People report ambiguous experiences with price, with many reviewers finding the costs to be very expensive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Valet Parking - expensive but super convenient This is the third time we have used valet parking and it is a lot more expensive than the park and ride options but we love the convenience of it. The c... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Valet parking at Gatwick North. Easy to book, directions perfect and very smooth handover once parked on arrival with helpful attendants. Once arrived back then again, ease of p... See more

Company replied

Rated 5 out of 5 stars

This is our go to parking choice for Gatwick, the information and guidance is clear. There has always been car plate recognition (to date) which has made it a seamless process. On only one occasion (... See more

Company replied

Rated 5 out of 5 stars

Perfect short stay (7 days) experience. I ungraded to have priority security, passport control etc and the whole experience was easy and stress free. I was able to park a couple of minutes walk from... See more

Company replied


Company details

  1. #2 of 2 best companies in International Airport
  2. #7 of 19 best companies in Car park
  3. #2 of 7 best companies in Public Parking Space
  4. #6 of 9 best companies in Valet parking service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20k reviews

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4.6

All reviews

(20,419)

4,046 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Easy to book online, reasonably priced and directed to empty spaces once inside the car park.
It would be better if the South terminal car park had an option to upgrade to business parking.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

You keep your keys, no-one else drivers your car.

You just drive up to the barrier which opens automatically, park your car in the designated area for the day, put the keys in your pocket and catch the bus from the nearest bus stop. On your return once you land you just go to the designated bus stop to make the return to your car, remember to note the bus stop, parking area and row where you left it.

15 July 2026
Unprompted review
Rated 4 out of 5 stars

POOR SIGNAGE

Once we found the correct entry it was fine but he signage for valet parking was poor and we got in the wrong lane forcing us through the drop-off area which cost another £10..... Pick up was very straight-forward.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to park our car we had…

It was easy to park our car we had plenty of room to unload the cases and a very short walk into Gatwick North Terminal. Trolleys were near and handy for our cases. On our return it was we’ll sign posted to the car park and the directions on the card to the office to collect our keys was straight forward.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

No muddy field here.......

Used the official Gatwick Parking for a week and must say it was really good. Car park is a short distance from the terminal and the bus service was very frequent and the driver helpful. Nice to know my car was secure and not parked in a field or being used as a taxi while I was away....

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Unlikeable.

Literally price went up whilst checking out. By7 quid. Account or not, regular user or not they don't care about customers and always harp on about demand. In 3 minutes? Gatwick know they can do what they like and have an arrogant sense of control over customers. Such an unlikeable organisation. Oh and last week they misplaced my keys in valet. Took a while to locate. Glad someone had not driven off in my car and i was left with an old reanault. Whatever system they have is not great.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Excellent price. It was very easy to check my car in and to collect. The bus stop was just by the arrivals door and waited around 3 mins. I would definitely recommend and will be using again. Thank you so much.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy parking

Easy parking , excellent service good money value

13 July 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Rui Campos

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you found it easy to park at Gatwick with good value for money also offered. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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