Official Gatwick Airport Parking Reviews 

20,911
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 4,117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking process is very straightforward and the location is ideal for quick terminal access. Travelers also appreciate the reliable shuttle services and polite staff that make airport transfers completely smooth and hassle-free. Conversely, a small portion of people felt dissatisfied with unexpected costs, mentioning steep price increases, extra charges, and fines that raised their overall expenses. Other consumers noted that navigating the facility can sometimes be quite challenging due to unclear signs around the parking zones. A few visitors experienced frustrating delays during busy periods when trying to exit or locate their vehicles.

What people talk about most

Location

Clients share positive opinions on location, highlighting that the parking facilities are very well planned... See more

Service

Consumers find service to be positive, highlighting the clear and simple booking process, well-signposted... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, hassle-free process from... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting that it is... See more

Price

People report ambiguous experiences with price, as views on the costs are notably divided. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy, instructions clear, and prices were good compared to 2 taxis to our house. We were even recommended to take a better option given our trip length, which meant quicker walk to the... See more

Company replied

Rated 5 out of 5 stars

I have always booked Valet for the past 4years. Apart from one mishap there has never been an issue. The aforementioned mentioned mishap was delt with professionally and swiftly. Booking process is ea... See more

Company replied

Rated 5 out of 5 stars

Great service, but watch the exit signs! Just returned from holiday and used the Gatwick Long Stay South car park. Booking online was incredibly straightforward and reasonably priced. The transf... See more

Company replied

Rated 5 out of 5 stars

The price is worth the convenience. No different to parking in a multistorey car park; leave your car, keep your keys and jet off somewhere. When you return you're straight out of arrivals and the car... See more

Company replied


Company details

  1. #1 of 2 best companies in International Airport
  2. #6 of 19 best companies in Car park
  3. #2 of 7 best companies in Public Parking Space
  4. #5 of 9 best companies in Valet parking service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21k reviews

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4.6

All reviews

(20,911)

3,827 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing and much easier to use than the…

Amazing and much easier to use than the car parks just outside the area.
The buses run every 10 minutes and are not too crowded.
The car parks and rows of cars are clearly marked so easy to find your car on return. The car park is only 4 minutes from the airport terminal which is fantastic also the bus stop on return is so near to the terminal just by the smoking area which is handy if you like to have a puff. Over all I think it is a great service.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Best service and value

Always use this, as it's always consistanly very good, easy to book, and easy to use on both arrival and departure. I consider it good value compared with other options.

7 September 2026
Unprompted review
Rated 4 out of 5 stars

Close and easy acess to Terminal N

Close and easy acess to Terminal N. The number plate reader connected to a welcome sign was nice on arrival...it would have been nice to have had one on the way out as we just drove out and wondered whether our number plate had actually been read on departure (if not were we going to get a fine for supposedly overstaying)...or a confirmation email to say thanks for parking/leaving would have been good.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I always use mid stay at Gatwick, easy to book, closed in short walk to terminal & hassle free.
I got caught up in the air traffic control debacle this week & overstayed my booked slot by 24 hours. The email stated a £60 fine, reduced if I contacted them within 48 hours, I telephoned & spoke to Chloe explaining what had happened. She was genuinely sympathetic & kindly waived the charge.
Thank you Chloe & Gatwick parking for great customer service.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

On site parking

On site parking. Easy to book. Good communication and airport signage. Efficient check-in and collection. Friendly and helpful staff/transfer driver.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Very easy once parked up

Very easy once parked up. Quick shuttle bus ride and you there . Only problem we had was our bus stop was closing but they didn’t give a stop to got to . So had to use the intercom at the bus stop but was then explained where exactly to go very good service .

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Gr8 bus driver

When collected by the bus on our way out the driver was a very happy person making everyone welcome a gr8 start to our holiday

25 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear M Mackness

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to very happy bus driver and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Nice and easy website to navigate and…

Nice and easy website to navigate and gave me a discount, will definitely use again

10 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Robbie

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Gatwick's airport parking is easy and…

Gatwick's airport parking is easy and intuitive, and fairly cost effective. I would prefer though not to have to scroll through so many add on/upsell options.

10 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Peter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and cost effective, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A smooth, simple process

A smooth, simple process from start to finish. Booking is easy, instructions are clear. Location is clearly signposted, the arrival team are friendly and helpful, collection is straightforward and fast. I’d book this every time

7 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Wendy

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking process smooth and simple, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Best parking easy to drop off and…

Best parking easy to drop off and pickup. especially easier if you have any disability

23 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Caroline

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to drop off and pickup, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

The official Gatwick Airport Car Park…

The official Gatwick Airport Car Park provides a secure and very efficient way of parking your car.

31 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Thomas

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking secure and efficient, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy and friendly service

28 August 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Tracey

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy and the service friendly, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

excellent service from booking through…

excellent service from booking through to return

6 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Peter

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

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