Booking Health™ Reviews 

1,259
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Customers frequently praise the professional and caring staff, who are consistently described as helpful and responsive. The overall service and booking process are often highlighted as seamless and well-organized, ensuring customers feel supported throughout their medical journey. However, some customers also noted concerns regarding communication, mentioning delays, sporadic responses, or a lack of professional interaction. Additionally, a few people expressed dissatisfaction with billing transparency, citing instances where fees were significantly higher than expected or information provided was misleading.

What people talk about most

Service

Customers had positive experiences with service, expressing great satisfaction with their medical treatment... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, kindness, and helpfulness... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many expressing satisfaction and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking Health were fantastic from beginning to end. They made a very different situation so easy. The treatment, travel & hotels was organised from the amazing Monika & Julia. Our interpreter Aksana... See more

Rated 5 out of 5 stars

I was diagnosed with stage II cervical cancer. After digging through a ton of information, I learned about robotic surgery for gynaecological cancers in Germany. That’s how I ended up reaching out to... See more

Rated 5 out of 5 stars

I had a great experience with booking health. From the consultation with Denis, my driver Adis, The translator Claudia and the trip planner Nour were all helpful. I ended up going with the dendritic c... See more

Rated 5 out of 5 stars

I/we cannot think of anything regarding the help we had received that might serve as constructive criticism. The service we received from both Monica & Julia was professional and thorough. They we... See more


Company details

  1. Tour operator
  2. Health consultant

Written by the company

Booking Health ™ - the largest and most transparent medical tourism service in the world: 225 clinics in Germany, Austria, Switzerland, and more than 70,000 choices of medical programs at the client's choice. Booking Health™ provides a complete and orderly information on: The possibility of treatment in the context of the individual patient diagnosis All submitted online, medical centers, capable to carry out this treatment Full and final cost of treatment and accompanying services


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(1,259)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The entire process was well coordinated…

The entire process was well coordinated and without unexpected surprises. Everyone involved was professional and competent in making this treatment a success. I felt like I was their number one priority while being treated and traveling overseas

7 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear William,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Julia Meinhard
Booking Health team

Rated 5 out of 5 stars

Booking Health is an amazing platform…

Booking Health is an amazing platform for those who are in need to search for the specific doctors.
Everything is straightforward and easy to follow. I am amazed and grateful to the service they offer.
My direct agent ( or I don't know the title of her) is Julia to whom I contact through whatsapp. She is extremelly fast and kind to find the solutions and answers to my problems. Since I am residing in different country, there is no gap or miscommunication issues so far with her.
These are the reasons why I would definitely recommend this platfrom to everyone who is confused to find the correct clinic, hospital or doctor abroad.

15 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Marika,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Julia Meinhard
Booking Health team

Rated 5 out of 5 stars

I have been in contact with Malak…

I have been in contact with Malak AlOmari and she is really great and very knowledgeable and helpful, she knows the requirements and the way to handle the treatment. I would like to thank Malak in person for the help she provided and look forward always be dealing with Booking Health represented by Malak.

15 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mahmoud Hamza,

we thank you from the whole team for your positive feedback!

Best wishes,

Team Booking Health

Rated 5 out of 5 stars

I highly recommend Booking Health GmbH

I was impressed with how professional the personnel are, yet manage to remember that they are dealing with people with long-term illnesses.
The arrangements for our visit were done quickly. They sent us several level of hotels for us to choose where we'd like to stay (from a 3 star to a 5 star). As well as sending us several flight itineraries based on what we told them. As a result, our flights and our stay in Berlin were very comfortable.
Booking Health provided us with transportation between the hotel and hospital, which included car and driver, as well as translators to help us dealing with the health professionals. We also asked for a wheelchair for the time between testing and treatment, which they graciously supplied.
Any issues during our stay, Booking Health helped us through them.
You may be able to get healthcare overseas, but the people at Booking Health are excellent at making everything go smoothly. The people really make the difference.
I'd highly recommend Booking Health GmbH

12 December 2022
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Ron,

Thank you very much for your great feedback.
It was a pleasure to assist you.

Your travel manager
Julia Meinhard
Booking Health team

Rated 5 out of 5 stars

Recommend

Just recently completed my first cycle of LU-177 treatment for Prostate Cancer @ Helios Hospital under the excellent care of Dr Stefan Dresel and his team.
The experience with Booking Health has been above and beyond my expectations, a professional, reliable, and caring staff.
A special thanks of appreciation to Julia my travel manager, who continually reached out to check in on me, and Issac my interpreter, who never left my sight while in the hospital for my tests, and there for my checking in & checking out.
Drivers Ismael & Jason were very punctual and kind.
If you are searching for full service health care where all matters are taken care of, look no further than Booking Health.

24 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Mechas,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Julia Meinhard
Booking Health team

Rated 5 out of 5 stars

Maria and Aleksey are very helpful and constructive.

Hoping, the helth problems, for what we contact with Booking Health, will be solved.

4 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Корьюн,
спасибо за прекрасный отзыв! Желаем Вам крепкого здоровья. В случае необходимости всегда будем рады Вам помочь.

Rated 3 out of 5 stars

The Company has proved to be professional so far

The Company has proved to be professional so far. Contacts with employees assigned to the case were regular, they were responsive to my messages. The interpreter was very kind and helpful, accomoaniying us to the clinic and thr pharmacy as well. She accompanied us every time we needed. The company is not cheap and the contract that we signed foresee several check ups that then the doctor excluded whe he visited my son. Stil waiting for the report and to see whether the expenses will remain the same. As for the cure, there is litle hope, kind of 26 percent of success but this is beyond this Company responibility and task.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Bookinghealth Assistance for Liubov

I turned to the bookinghealth company on January 5 and didn't expect them to be able to help. After multiple operations to restore the retinal detachment, the retina became detached again. Out of desperation, I wrote to bookinghealth. They quickly responded, sent all the necessary documents to obtain a visa, scheduled an appointment with the best surgeon, and selected hotels in a convenient location. I thank managers Anastasia and Natalia for their attentive attitude and quality services provided. Translator Alena has a good understanding of medical terminology and has a lot of experience working with foreign patients. She sees all possible problems in advance and does everything to prevent them from arising.
I turned to them on January 5, and by January 24, I already had an appointment with the doctor, and on January 31, I underwent surgery. The operation went as planned. Now I am recovering.

30 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear, Mr. Ivan Ardamin!
Thank you very much for your great review. We are very glad that Lyubov liked everything.
We wish Lyubov a speedy recovery and health to all your family.
If you need any help, please contact us again.
Have a lovely day!

Kindest regards,
Your travel manager
Natalie Korner
Booking Health team

Rated 5 out of 5 stars

Tanja is super helpful and quick…

Tanja is super helpful and quick response on all my inquiries in a very professional manner. I am sorry I can't use the services eventually but really thank you Tanja :-)

31 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

You are always welcome!

Best regards,
Tanja Wilke

Rated 4 out of 5 stars

Was treated well by the doctors

Was treated well by the doctors
And treated me carefully

8 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr Ahmed
Thank you very much for your feedback, it is a great pleasure to serve you well.
We wish you all the best
Your Travel Manager
Hishem Zizi
Booking health Team

Rated 5 out of 5 stars

Great experience from start to finish.

Our experience from start to finish was professional and efficient. Denis contacted me soon after I emailed my query, and had a treatment plan put together within a week. Nour, our case manager was friendly, efficient and professional. Always checking up throughout that things were running smoothly. Yusuf collected us from the airport, transport was comfortable and he too was friendly and helpful. Samuel, our very likeable translator is a fantastic communicator and relatable. He kept on top of appointments and times and had a taxi ready when it rained. A wealth of information of the town and where to find various shops or banks. He is friendly and organized. Overall, a great experience.

31 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mrs Jeanne ,

Thank you for sharing your experience !
We appreciate the time you took to leave this review . It was a pleasure to assist you.

With my warmest regards,
Have a great day!

Nour El Houda Khellaf
Your Travel Manager
Booking health Team

Rated 5 out of 5 stars

Treatment with Booking Health

Proactive support in arrangement of treatment of breast cancer in Dusseldorf. We utilize their services from February 2022 for chemotherapy, Radiology and subsequent examinations in Marien hospital. Timely appointment of the doctor and change of termin if something went wrong (COVID disease) was always done in a careful and thorough way by travel managers / coordinators Maria Stern snd Natalie Korner. The proficient interpreter helped us at all times, not only in the clinic but for shopping or a travel as well. The most skilled was Mark Fedotov, in my opinion he is an expert at what he does.

16 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Maxim Kremenetskiy,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Maria Stern
Booking Health team

Rated 5 out of 5 stars

I had a great experience with booking…

I had a great experience with booking health, fast and very professional service. You always have a person who follows you during the entire “health journey”, organising, providing all the necessary information and supporting. Special thanks to Alex Beitler who translated, followed my visits and took care of me and Maria Stern for organising.

15 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Irina,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Maria Stern
Booking Health team

Rated 5 out of 5 stars

COPD and asthma treatment in Germany

We have found information on the site of the company about the COPD treatment. Booking health contacted with us very quickly, and organised the appointment at hospital, which we selected only in 2 days. Also the Company provided very competent translator, who was very friendly and nice. Aleksey has helped us with trip to hospital, purchase of medicines, all doctor’s words to us were correctly translated. Thanks to the company and especially to Aleksey for organising transportation, and help with registration and registration at extra baggage without additional fee.

25 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Gulya,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Maria Stern
Booking Health team

Rated 5 out of 5 stars

Excellent agency

Excellent agency, thk you very much for helping me

18 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Ali ,

Thank you very much for your great feedback.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Nour El Houda Khellaf
Booking Health team

Rated 5 out of 5 stars

I am pleased with the level of planning…

I am pleased with the level of planning and coordination effort made by Booking Health represented by their employee Mrs Nour 👍👌😍
Hopping you very good luck and successs.

29 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Abdallah ,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Nour El Houda Khellaf
Booking Health team

Rated 5 out of 5 stars

Ms. Malak and Ms. Taqwa are at the best level, and they are tactful and at a high level in addressing and consulting patients and patients. They are distinguished by their delivery of useful and worth

Ms. Malak and Ms. Taqwa are at the best level, and they are tactful and at a high level in addressing and consulting patients and patients. They are distinguished by their delivery of useful and worthy information to every patient reviewer, and they respond with all their competence and good address
اشكرك بوكينج هليث المانيا على اخيارهما وحسن وخير من يمثلها هما الاستاذه ملاك والاستاذه تقوي فهما ذو حسن معامله وذو لباقه وحسن تخاطب وايصال جميع الاستشارات

28 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

ابو سارة
شكرا لكم على تعليقكم القيم هذا يعني الكثير لنا
سوف نكون دائما في حسن ضن العملاء
فريق شركة بوكينغ هيلث

Rated 5 out of 5 stars

My experience with booking health is…

My experience with booking health is amazing. They found the best doctor for me. I felt better right away. Communication was excellent. The people at booking health are friendly and professional. I will use booking health again for sure. I recommend booking health I feel this company is the best. The Translater that worked with me is amazing, professional, extremely helpful and nice. Best service money can buy is my opinion of booking health. They really understood my problem and found the best doctor for me fast.

24 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Elena,

thank you very much for your wonderful and nice review!
We wish you a good day and be healthy!

Ваш тревел менеджер
Мария Штерн
Booking Health

Rated 5 out of 5 stars

Lina is an excellent interpretor

Lina is an excellent interpretor. She is very thorough and professional.

24 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Nancy,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Julia Meinhard
Booking Health team

Rated 5 out of 5 stars

We utilized the services of Booking…

We utilized the services of Booking Health and, with their assistance and guidance, made two trips to Berlin, Germany for health care. Julia Meinhard was our primary contact person who went out of her way to make all the arrangements, she was willing to answer our questions day or night, and was very professional. Sina Radhi was our personal interpreter but she was much more than that. Every kindness and consideration was extended by her and with her deep empathy she will go far in the medical profession. We wish her everything that is good in her bright future.

16 January 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mrs. Thompson,
Thank you so much for your kind words. It has been a pleasure to assist you during the medical program. We are always there for you.
Have a very lovely day!

Kindest regards,
Your Travel manager
Julia Meinhard

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