Booking Health™ Reviews 

1,257
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and caring staff, including coordinators and medical teams, for their exceptional support throughout the treatment journey. Many highlight the seamless and well-organized booking process, noting efficient handling of arrangements from initial consultations to travel logistics and medical paperwork. People felt truly cared for, appreciating the quick responses and thorough assistance. However, some customers also noted that communication from specific departments could be evasive or ignored, and a few hoped for quicker assistance during their medical trips.

What people talk about most

Service

Consumers find service to be positive, with many expressing satisfaction with the overall organization and... See more

Staff

Reviewers mention positive feedback about staff, with many praising the kindness, professionalism, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many expressing satisfaction and... See more

Customer service

Users describe positive interactions with customer service, highlighting the responsiveness, kindness, and... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was diagnosed with stage II cervical cancer. After digging through a ton of information, I learned about robotic surgery for gynaecological cancers in Germany. That’s how I ended up reaching out to... See more

Rated 5 out of 5 stars

I had a great experience with booking health. From the consultation with Denis, my driver Adis, The translator Claudia and the trip planner Nour were all helpful. I ended up going with the dendritic c... See more

Rated 5 out of 5 stars

Booking Health were fantastic from beginning to end. They made a very different situation so easy. The treatment, travel & hotels was organised from the amazing Monika & Julia. Our interpreter Aksana... See more

Rated 5 out of 5 stars

Very happy with Booking health! They were very reactive to get a specialist and I got what I needed very fast. Special thanks to Maria and Julia for their kindness and professionalism


Company details

  1. Tour operator
  2. Health consultant

Written by the company

Booking Health ™ - the largest and most transparent medical tourism service in the world: 225 clinics in Germany, Austria, Switzerland, and more than 70,000 choices of medical programs at the client's choice. Booking Health™ provides a complete and orderly information on: The possibility of treatment in the context of the individual patient diagnosis All submitted online, medical centers, capable to carry out this treatment Full and final cost of treatment and accompanying services


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,257)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks a lot

Thanks a lot! for the organization, for always being in touch. Help with the delivery of medicines.

1 June 2022
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Roman,

thank you for your review of our service! We stay in touch with you. We wish good health to you and your loved ones.

Maria Stern
Travel Manager
Booking Health GmbH

Rated 5 out of 5 stars

A very good experience in Frankfurt…

A very good experience in Frankfurt with Afsaneh.She made the whole day go smoothly and helped us with everything so that the treatment was very easy and went well.Most of the medical staff spoke English very well but we needed Afsaneh to make sure we understood all the medical terms and procedures.

20 April 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Daniel,

Thank you very much for your feedback. It means a lot to us and we are thrilled to hear that you were satisfied with our services.

We appreciate your business and look forward to serving you again in the future.

Your Travel Manager                                                                                   Nour El Houda Khellaf                                                                                                                                                                                                 Booking Health Team 

Rated 5 out of 5 stars

Just finished with my first 177LuPSMA…

Just finished with my first 177LuPSMA injusion which, I believe, went well. The driver was good, but some minor difficulty do to fact he spoke little English and I do not speak German. Sinaa, my translator, was excellent. It was obvious that she had a lot of experience in this area and helped fill out the paperwork. Nour and Tanja from Booking Health were very good as well.

17 April 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr.Timothy,
thank you very much for your feed back it means a lot for us and we are very happy that you were satisfied with us.
Thank you
Your Travel manager
Nour El Houda Khellaf  Booking Health team

Rated 5 out of 5 stars

Houda and Nour were excellent friendly…

Health Bookings was excellent friendly and well planned and very very professional. Jason was an excellent driver and very funny. Overall an excellent experience and I will always recommend your services . 10 out of 10 service

I recently had the pleasure of working with Houda, my personal health coordinator during my Lu 177 treatments at Helios Clinic in Berlin, and I must say I was blown away by her level of care and attention to detail. From the moment I met her, I could immediately tell that she was incredibly friendly and genuinely interested in ensuring that my experience at the clinic was as comfortable and stress-free as possible.

Houda was extremely well-organized and always had everything I needed prepared and ready to go. From arranging transportation to working with the medical staff to ensure that my treatments went smoothly, she was truly an invaluable asset throughout my stay.

Of course, one of the highlights of my experience working with Houda was the delicious snacks she provided before admission. Not only were they healthy and nutritious, but they really helped to brighten up my day and make me feel cared for and appreciated.

Overall, I cannot praise Houda enough for the amazing job she did during my treatment at Helios Clinic. She is an incredible professional and an even better person, and I feel lucky to have had her support throughout my time at the clinic. Thank you, Houda, for all the amazing work you do!

14 April 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Daniel,
we are very thankful for your wonderful feedback about our job. It was our pleasure to accompany you during the treatment.
We wish you to stay healthy!
Have a lovely day! Kindest regards,

Your travel manager
Nour El Houda Khellaf
Booking Health team

Rated 5 out of 5 stars

- Fast reply and excellent service.

- Fast reply and excellent service.
- Very well understanding of what needed and very curate information.
- Offering and finding multiple choices of treatment centres across the world.
- Fast reply and sufficient information from the chosen treatment centres.
Thank you very much

8 April 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Khunaw Sadeq,

we thank you from the whole company for your positive feedback!
Stay always healthy!

With kindly regards,
Booking Health Team

Rated 5 out of 5 stars

Great communication

Great communication
Delivery on time

4 April 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Ahmed Abdelhamed,
thank you for your positive feedback!
With kindly regards,
Booking Health Team

Rated 5 out of 5 stars

Amazing

Amazing
Hadil was most attentive to all my needs for my trips. She understood my concerns and addressed them in a professional manner that made both me and my wife comfortable and happy
I would recommend her to anyone who needs her services and believe she should be given more responsibility as she was proactive
Thank you Hadil

31 March 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Ruleford,
Thank you very much for your feed back it is a pleasure to serve you well
We wish for you a good health
Your Travel manager
Nour El Houda Khellaf
Team Booking Health

Rated 4 out of 5 stars

Booking Health helped my father get a second opinion in Germany

Booking Health helped us in bringing my father for a second opinion in Germany. Since the moment we reached the hospital, everything went smoothly, both the translator and the medical team were very professional. They have done everything to make sure my father gets all the recommended check-ups and to fit them in the time we had. We would definitely return to Booking Health if we ever needed again.
The only reason why i gave 4 and not 5 stars is due to some initial misunderstandings at the planning stage, which could've been avoided, but finally they were sorted out.

6 March 2023
Unprompted review
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Reply from Booking Health™

Dear Monica,
Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Nour El Houda Khellaf
Booking Health team

Rated 5 out of 5 stars

Interpreter Afsaneh

Our interpreter Afsaneh was such a lovely person. She arrived at each appointment before us, she directed us to the right places and people at every step of the way and she showed genuine concern and compassion for my husband's health and condition. She was a gem.

10 March 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear April ,

we are very thankful for your wonderful feedback about our job. It was our pleasure to accompany you during the treatment.
Have a lovely day! Kindest regards,

Your travel manager
Nour Elhouda Khellaf
Booking Health team

Rated 5 out of 5 stars

Abdullah Al-Arqsousi is a lovely man…

Abdullah Al-Arqsousi is a lovely man who helps us all the time and has a very good experience in cooperating with the health team .
We are very happy with Abdaullah.

26 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Nabil
thank you very much for your feed back it means a lot for us and we are very happy that you were satisfied with us.
Thank you
Your Travel manager
Hishem Zizi
Booking Health team

Rated 5 out of 5 stars

Sina: a trustworthy person

I was really impressed by the professionalism of Booking Health, especially by Mrs Jana Lange( Patient Case manager) and Mrs Sina Radhi( interpreter). Sina was extremely supportive, courteous and thoughtful. She is s truly wonderful person. I felt very safe having her around me.

27 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Magdalena,
we are very thankful for your wonderful feedback about our job. It was our pleasure to accompany you during the treatment.
We wish you to stay healthy!
With kindly regards,
Booking Health Team

Rated 4 out of 5 stars

Alina’s 1-1 support while in Frankfurt…

Alina’s 1-1 support while in Frankfurt was excellent - extremelt professional and caring.

15 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear James
thakn you very much for your feed back , it is a great pleasure to assist you.
Your Travel Manager
Hishem Zizi
Team Booking Health

Rated 5 out of 5 stars

Very efficient!

I would like to thank Booking Health and the interpreter Margarita for her excellent work, on behalf of the patients.
We can totally rely on her for help, she is very efficient and professional.
The patients went to Hamburg hospital to see various doctors and were very pleased. However, some doctors do take a very long time to send out their reports after the consultation, which is a shame for the cost of these services.

7 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Luba, thank you very much for appreciating our work!
We will stay in touch with you.
If necessary, we will always be happy to help.

Rated 5 out of 5 stars

A wonderful experience.

Wonderful experience with caring and educated staff.

2 November 2022
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Michael Donkin,
thank you very much for your nice review!
With best regards,
Booking Health

Rated 5 out of 5 stars

Sina has been very cooperative and…

Sina has been very cooperative and on-time when it comes to meeting the customer’s appointments.

She has a very humble personality and an excellent approach in dealing with difficulties and resolving conflicts

She managed all appointments with different physicians and clinics in a very professional way.

24 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Tariq
Thank you very much for your feed back it is a pleasure to serve you well
We wish for you a good health
Your Travel manager
Hishem Zizi
Team Booking Health

Rated 5 out of 5 stars

From beginning they sent me a full…

From beginning they sent me a full details about my requirements in Germany

14 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Sabah,
thank you very much for your feedback about our work!
Best wishes,
Booking Health Team

Rated 5 out of 5 stars

The entire process was well coordinated…

The entire process was well coordinated and without unexpected surprises. Everyone involved was professional and competent in making this treatment a success. I felt like I was their number one priority while being treated and traveling overseas

7 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear William,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Julia Meinhard
Booking Health team

Rated 5 out of 5 stars

Booking Health is an amazing platform…

Booking Health is an amazing platform for those who are in need to search for the specific doctors.
Everything is straightforward and easy to follow. I am amazed and grateful to the service they offer.
My direct agent ( or I don't know the title of her) is Julia to whom I contact through whatsapp. She is extremelly fast and kind to find the solutions and answers to my problems. Since I am residing in different country, there is no gap or miscommunication issues so far with her.
These are the reasons why I would definitely recommend this platfrom to everyone who is confused to find the correct clinic, hospital or doctor abroad.

15 February 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Marika,

Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Julia Meinhard
Booking Health team

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