BookMyGarage Reviews 8,495

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff. Many people found the booking process to be easy and straightforward, appreciating the ability to find fixed prices and book appointments without fuss. Consumers often highlight the great prices and savings achieved through the platform, with some noting that they couldn't find better deals elsewhere. The overall user experience is described as efficient, quick, and convenient. However, some customers were dissatisfied with issues related to pricing discrepancies, where the final cost did not match the initial quote. A few people also reported problems with bookings not being made or confirmed by the garages, leading to inconvenience. Additionally, some reviewers experienced poor communication and unreliable service, including abrupt call endings and last-minute cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to book... See more

Price

Reviewers highlight positive aspects of price. Many customers appreciate the competitive and fair pricing,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used bookmygarage.com on a few occasions and they always seem to have the best-priced, well-rated garages available. There's always a few choices locally and they typically have space at a tim... See more

Company replied

Rated 5 out of 5 stars

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder... See more

Company replied

Rated 5 out of 5 stars

BookMyGarage was a great help. Having recently moved house I needed to find a new local garage for my car service/MOT. I was able to review my choices, find a fixed price and book my car in witho... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Quick options and range of local garages to pick from. I was pleased to find garage on my doorstep that provides great service and friendly advice and no added extras on top of th... See more

Company replied


Company details

  1. #12 of 39 best companies in Price comparison site
  2. #23 of 37 best companies in Vehicle repair shop
  3. #8 of 12 best companies in Mechanic
  4. #4 of 6 best companies in Oil change service
  5. #63 of 202 best companies in Online marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Excelkent service and trustworthy

Excelkent service and trustworthy

9 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review.
We’re delighted to hear you had a great experience.
We really appreciate your support and look forward to helping you again in the future.
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Very fast service

Very fast service

9 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're pleased to hear you experienced fast service, we appreciate your support and hope to help you again soon.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service, very easy to use, kept informed once booked. Will definately use again.

8 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review.
We're so glad to hear you found the service easy to use and that our communication kept you well informed throughout. We really appreciate your support and look forward to helping you again next time.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent service

Excellent service

8 May 2026
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Reply from BookMyGarage

Thank you for your 5-star review.
We’re delighted to hear you had an excellent experience. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy booking process

Easy to find a good garage using site, gave prices for garages in area which was good. Easy to book and good communication on booking. This encouraged me to book my second car through the site.

8 May 2026
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Reply from BookMyGarage

Thank you for your great feedback.
We're really pleased to hear that you found it easy to compare garages, book your appointment, and stay informed throughout the process.
It’s especially rewarding to know that your positive experience gave you the confidence to book your second car with us.
We truly appreciate your continued trust and look forward to helping you again in the future 😊
Kind regards,
BookMyGarage

Rated 2 out of 5 stars

False price on quotes

The quote I was given at booking was not what the garage charge I ended up paying £20 more than what was quoted

5 May 2026
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Reply from BookMyGarage

Thank you for your review, and for taking the time to speak with me today, Jason.
We’re really pleased we were able to clarify what happened in this instance. Unfortunately, the pricing difference was due to the garage not updating their prices on the system, but we’ll be feeding this back to them to help prevent it happening again in future.
We truly appreciate your understanding and are very glad to hear you’ll most likely be using us again.
If there’s ever anything we can help with, please don’t hesitate to get in touch 🚗
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great site and find some real good…

Great site and find some real good prices saved me £70 on a full service!!
THANKS!

7 May 2026
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Reply from BookMyGarage

Thank you so much for the fantastic feedback! We’re really pleased to hear you found great value on our site and were able to save £70 on your full service.
We appreciate your support and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Vauxhall Astra Service / MOT

A good straight forward booking process for my service and mot on my Vauxhall Astra.

7 May 2026
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Reply from BookMyGarage

Thank you for your kind feedback! We're delighted to hear that you found the booking process for your Vauxhall Astra’s service and MOT straightforward and easy to use. Making things simple and hassle-free for our customers is always our priority, so it’s great to know we’re getting it right.
We look forward to assisting you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Really helpful and great service

Booked a last-minute MOT appointment last night and they managed to fit us in the very next morning. Really helpful, friendly service and made the whole process quick and easy. Would definitely recommend!

7 May 2026
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Reply from BookMyGarage

Thank you so much for taking the time to leave such a positive review.
We’re delighted to hear that we were able to connect you to a garage for your last-minute MOT appointment and make the process quick and easy for you.
We will be sure to pass your kind words on to the garage.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great price comparison!!

Great price comparison!!! Highly recommended!!!

7 May 2026
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Reply from BookMyGarage

Thank you for your fantastic feedback! We’re delighted to hear that you found our price comparison so helpful.
Your recommendation means a lot to us, and we’re pleased we could make finding the right garage simple and great value.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good Platform

Good platform to compare the prices at different garage and find an appropriate one at cheap price.

5 May 2026
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Reply from BookMyGarage

Thank you for your great feedback!
We’re so pleased to hear that you found our platform helpful for comparing prices and discovering a garage that offers great value.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent with BookMyGarage. I highly recommend it. Especially the staff. They are helpful and make you feel good. Thank you all.

7 May 2026
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Reply from BookMyGarage

Thank you so much for your kind words and recommendation! We’re thrilled to hear that you had an excellent experience with BookMyGarage.
It’s especially great to know that our team made such a positive impression, providing helpful support and a friendly experience is something we take great pride in.
We truly appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Really great service

Really great service, no hassle and would highly recommend

7 May 2026
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Reply from BookMyGarage

Thank you for your fantastic feedback! We're delighted to hear that you found the service easy and hassle-free, and we really appreciate your recommendation.
It’s great to know we delivered the experience we aim for.
We look forward to assisting you in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Fabulous website to find local car…

Fabulous website to find local car garages.

Found a garage. Will continue to use moving forward.
Thank you Book my garage

21 April 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback! We’re so glad you found our website helpful in locating a local garage that meets your needs.
It’s great to hear that you plan to continue using them.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very easy to use and found me exactly…

Very easy to use and found me exactly what I needed

3 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
We're so pleased to hear that you found the process easy to use and that it helped you find exactly what you needed.
We look forward to assisting you again in future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent support & assistance

Today I spoke with Danielle re setting up our account, very accommodating, very very helpful, polite & knowledgeable, pleasure to deal with :) Excellent
Many Thanks Danielle

6 May 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback! We're delighted to hear about your positive experience setting up your account. Danielle will be especially pleased to know that her accommodating, knowledgeable, and friendly approach made such a great impression.
We truly appreciate you taking the time to share your experience and will be sure to pass on your thanks to Danielle.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great feedback!
It’s fantastic to know the service met your expectations so smoothly.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Superb service with good communication

Superb service with good communication, excellent explanation and attention to solving the issues. Quite clearly the best garage I have ever had for the 11 years I have had this Jaguar X Type, by a country MILE. They deliver outstanding service and although it is a rural garage on a farm, it is laid back but incredibly thorough and utterly professional. I live in Yorkshire but will use this Cambridge garage for all my servicing.

6 May 2026
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Reply from BookMyGarage

Thank you so much for your fantastic review!
We’re absolutely delighted to hear how pleased you are with the service you received, and it’s brilliant to know that the garage we connected you with has made such a strong impression. Your comments about their communication, attention to detail, and professionalism really highlight exactly the kind of experience we aim to deliver through our platform.
It’s especially great to hear that even with the distance, you feel confident returning to them for future servicing.
We will be sure to pass your kind words on to the garage.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Quoted Price Not Honoured

I recently booked a full car service through the BookMyGarage UK website and accepted a quoted price provided on the platform. However, after the service was completed, I was asked to pay an additional £65 on top of the agreed quote. I raised this issue with BookMyGarage, but their response did not satisfactorily justify the extra charges against the original quoted price. Overall, this was a disappointing experience, as the final cost did not match what was agreed at the time of booking.

26 April 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

***Update**
We have requested additional information to investigate this further for you; however, unfortunately, we have not yet received the details required to proceed.
If you still need assistance, please don’t hesitate to contact us on 0330 124 3299, and we will be more than happy to look into this for you.

**********************************************

Thank you for your feedback. We’re sorry to hear about your experience and understand how disappointing it can be when the final cost differs from the original quoted price.
At BookMyGarage we strive to resolve any queries to the best of our ability. To help us investigate this further and understand what may have occurred, we have requested additional information from you.
Once we have this, we will liaise directly with the garage involved to review the situation and provide you with a full update.
Thank you for bringing this to our attention, and we look forward to resolving this for you.
Kind regards,
BookMyGarage

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